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Raise your hand if you like automated phone message systems…

ProAssisting Blog

I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.

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ProAssisting's Better Business Bureau Accreditation

ProAssisting Blog

We also pride ourselves on answering our emails, returning our phone calls and giving daily support via our member forum. If they are a member of the BBB and have a stellar profile, it gives us one more bit of information to pass onto our boss so they can decide whether to schedule time with that particular company. Enjoy this post?

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Time Is Your Most Valuable Resource—Don’t Waste It

Success

We have an infinite wealth of information, connections and resources at our fingertips, thanks to the internet and smartphones. Your phone, the apps you use and every website you visit are designed to capture and hold your attention. When I wake up, I don’t look at my phone, log on to my computer or turn on the TV. Your dreams.

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Does Cold Calling Even Work Anymore? The Answer May Surprise You

Success

Originally written for in-person sales calls, the advent of the telephone made it possible for cold calls to take place over the phone. The term “cold calling” was coined because the phone call was unsolicited, or “cold.” Reaching prospects today “Years ago, prospects would regularly pick up the phone in their offices,” says Venetz.

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How to Choose a Business Phone System

Small Business CEO

Your business phone system is your company’s lifeline to suppliers, customers, and the world. That’s the reason why it’s crucial to choose the right and best business phone system as it can have operational and financial repercussions if you use the wrong one for your business.

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Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Necessary telephone skills for assistants include how to answer the phone, take accurate messages, carefully screen calls, protect corporate and personal information, seamlessly transfer callers, use a polite and proper tone of voice, and know-how to tactfully handle difficult callers. Clearly understand the nature of the call.

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5 Time Saving Tips for Home Businesses

Tips From T. Marie

Set a time to make/take phone calls. Instead of answering the phone whenever it rings consider setting aside an hour or so each day specifically for taking and making phone calls. I’ve written before about how much time can be consumed in your day by a phone call. Create and use an info packet.

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