Small Business CEO

DECEMBER 23, 2020

Modern-day consumers are nowhere near as loyal or forgiving as their predecessors and that means you have to give them great customer service each and every time they decide to do business with you, or they might walk away and not return. Here are the golden rules of customer service to abide by if you want to keep the orders flowing.

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Customer Service Agencies Management 97

Small Business CEO

MAY 15, 2020

If they’re happy and satisfied, consumers easily become long-term loyal customers who also regularly refer the business to other potential customers. This means that especially in this age and day where the competition is really stiff, providing incredible customer service is one of the key secrets to staying strong in business.

Customer Service 105

Customer Service 105

Office Skills Blog

JANUARY 11, 2023

Customer service skills are vital in today’s competitive business environment. Decision makers in your company know that consumers value customer service and that 68% of consumers will pay more for a product or service that comes with great service.

Customer Service 52

Customer Service Skills UPS Environment 52

Small Business CEO

OCTOBER 15, 2020

Improving your customer service has numerous benefits that will benefit your business. Customer loyalty and retention levels will increase over time and this causes a ripple effect that attracts more customers to your brand. Increased sales and skyrocketing profits come when customers are happy and satisfied.

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Customer Service Skills Learning 91

Small Business CEO

MARCH 18, 2021

Your customer service team is on your business’s front line as the direct outreach to your target audience. As the golden ticket to success for any business, customer service should always be a priority and business area that is constantly being improved through innovation.

Customer Service 57

Customer Service 57

Small Business CEO

JULY 28, 2020

Customer service can’t suffer, because your customers are just as discerning as they were pre-COVID, and in some cases, may even more so. The following are some things you can do to improve your customer service and strengthen your business reputation at a time when it’s especially important to remain competitive.…

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Customer Service 2020 61

Tips From T. Marie

AUGUST 17, 2016

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

Customer Service 100

Customer Service Social Media Facebook Twitter 100

The Small Business Blog

MAY 16, 2013

This excellent infographic from GetApp has some great ideas for any business wanting to improve their customer service. According to their figures, poor customer service costs $338.5 Business Infographics customer care Customer Service infographic' Billion annually.

Customer Service 100

Customer Service 100

Office Dynamics

JANUARY 6, 2016

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. The post Take a Customer Service Approach to Retain Employees appeared first on Office Dynamics.

Customer Service 100

Customer Service Environment International Confidence 100

Small Business CEO

JANUARY 4, 2019

Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews. as you can.…

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Customer Service Forms Management 66

Small Business CEO

APRIL 18, 2019

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Routing Calls Better.

Customer Service 62

Customer Service UPS Phones 62

Office Dynamics

FEBRUARY 4, 2013

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

Customer Service 100

Customer Service Finance Phones Policies 100

Small Business CEO

MARCH 26, 2019

We all hear so much about customer service, and the importance of it. All this talk about customer service isn’t for nothing — it’s serious stuff. … The post Just How Important is Customer Service? appeared first on SMALL BUSINESS CEO.

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Customer Service Purchasing 47

On The Job

JULY 14, 2014

Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience. What better way to succeed than having customers rave about their experience? Such feedback has become highly valued by companies hoping to grow quickly.

Customer Service 100

Customer Service Restaurants UPS 100

Make or Break Moments

APRIL 13, 2011

After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower. That makes it [.].

Customer Service 100

Customer Service UPS 100

Make or Break Moments

MARCH 12, 2010

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Small Business CEO

FEBRUARY 15, 2017

Reinvigorating Customer Service in the Tech Industry. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. During the buyer’s entire time as a customer, he may never interact with an actual person. …

Customer Service 76

Customer Service UPS 76

Small Business CEO

APRIL 30, 2018

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors. You can make financial transactions easier.

Customer Service 40

Customer Service Skills 40

Small Business CEO

JANUARY 10, 2018

A sad recent business trend has been small business owners and mid-size companies trying to implement as “reverse customer service” technique. This strategy is good if you want your 15 minutes of fame.

Customer Service 43

Customer Service UPS 43

Practically Perfect PA

OCTOBER 22, 2014

We also knew that ExCeL has a fantastic reputation for customer service and their staff really understand the difficult job of organising events. The post Tech Fest 2014 and excellent customer service appeared first on Practically Perfect PA.

Customer Service 100

Customer Service 2014 AT&T Management 100

The Small Business Blog

JANUARY 25, 2011

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.

Customer Service 100

Customer Service Expenses Purchasing Collaborate 100

Make or Break Moments

DECEMBER 3, 2010

Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. The monthly report from E-zine Articles just arrived in my email. I wrote the article before the economy took a turn for the interesting, when companies were still staffed and [.].

Customer Service 100

Customer Service Email 100

The Small Business Blog

APRIL 11, 2013

A report issued this month by Redshift showed that 43% of consumers regularly abandon their online shopping carts and over half do so because there was no support from a customer service assistant. These statistics highlight the importance of offline engagement to support online activity.

Customer Service 100

Customer Service 100

Small Business CEO

MAY 4, 2017

Customer service expert Shep Hyken wrote in one of his articles ‘Customer service is not a department. When you utilise good quality customer service throughout the entirety of an organisation– from the recent hires to the CEO – you can improve the way that every element of the operation impacts the customer.

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Customer Service Training 41

Small Business CEO

MARCH 27, 2018

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. Things to remember for good customer services are: 1.

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Customer Service Goals 41

Customers Rock!

OCTOBER 18, 2011

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. Here is some food for thought from Harry.

Social Media 100

Social Media Customer Service Policies Interviewing 100

Make or Break Moments

FEBRUARY 10, 2010

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

Customer Service 100

Customer Service 2009 2010 2008 100

The Small Business Blog

JANUARY 12, 2011

One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm.

Customer Service 100

Customer Service Purchasing Phones AT&T 100

The Small Business Blog

DECEMBER 5, 2012

In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to… As readers of this blog may know that I am a fan of Seth Godin’s work.

Customer Service 100

Customer Service 100

The Small Business Blog

AUGUST 13, 2013

The research highlighted that the most common causes of calls to businesses were to do with: Customers chasing information about deliveries, how to… Read the full article here: A simple approach to generating marketing content that will also help you deliver better customer service on: THE SMALL BUSINESS BLOG.

Customer Service 100

Customer Service Social Media 100

Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

Customer Service 100

Customer Service Verizon Phones Expenses 100

Tips From T. Marie

JULY 11, 2013

Categories: Business Tips As a business, you can tell people all you want that customer service is important to you but the words alone don’t make it true. A few months back I wrote this article about the great customer service I was receiving from Charter via Twitter. Business Tips'

Customer Service 100

Customer Service UPS Twitter 100

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?

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Customer Service 2009 2010 2008 100

Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

Customer Service 100

Customer Service 2010 Social Media Credit Card 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

Customer Service 100

Customer Service 2009 2010 2008 100

Tips From T. Marie

APRIL 20, 2023

While you have complete control over your schedule and work environment, you also have to take care of everything from administrative tasks to customer service on your own. Improved Customer Service A virtual assistant can handle customer inquiries and complaints, ensuring that your customers receive timely and professional support.

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Customer Service Social Media Skills Email 199