What Makes Good Customer Service?


Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service.

7 Examples of Good Customer Service to Build Customer Loyalty


As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. Provide self-service options. Invite customer feedback.


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7 Customer Service Books to Help You Level Up Your Business


Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever.

Take Control of Your Customer Service with These 6 Tips


Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you.

How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words


You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. To compete, your customer service needs to always be better.

3 Practices to Exhibit Fantastic Customer Service

Small Business CEO

The post 3 Practices to Exhibit Fantastic Customer Service appeared first on SMALL BUSINESS CEO. Here are three practices to implement for fantastic customer service. Having a good attitude is 80 percent of the game when it comes to customer service.…

Tips to Improve Customer Service in 2020

Small Business CEO

The coronavirus pandemic continues to affect businesses and how we do things in almost every way, but one thing remains constant—customers expect excellent service. … The post Tips to Improve Customer Service in 2020 appeared first on SMALL BUSINESS CEO.

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Your Competitive Edge: 9 Golden Rules of Customer Service

Small Business CEO

Modern-day consumers are nowhere near as loyal or forgiving as their predecessors and that means you have to give them great customer service each and every time they decide to do business with you, or they might walk away and not return. Management Customer Service

2020 73

Proven Ways to Improve Your Business’ Customer Service

Small Business CEO

The success and sustainability of any business largely rely on customer satisfaction. If they’re happy and satisfied, consumers easily become long-term loyal customers who also regularly refer the business to other potential customers. Marketing Customer Service

2020 83

Want to Improve Your Business’ Customer Service? Here’s How

Small Business CEO

Improving your customer service has numerous benefits that will benefit your business. Customer loyalty and retention levels will increase over time and this causes a ripple effect that attracts more customers to your brand. Seeking Customer Feedback.

2020 68

Practical Ways to Improve Sales Through Customer Service

Small Business CEO

Your customer service team is on your business’s front line as the direct outreach to your target audience. As the golden ticket to success for any business, customer service should always be a priority and business area that is constantly being improved through innovation.

Just How Important is Customer Service?

Small Business CEO

We all hear so much about customer service, and the importance of it. All this talk about customer service isn’t for nothing — it’s serious stuff. but if you do not stand behind your products and support your customers throughout their purchasing process and beyond, you will not be nearly as successful as you can be.… … The post Just How Important is Customer Service?

A simple approach to generating marketing content that will also help you deliver better customer service

The Small Business Blog

Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable. Business Advice Business Marketing Customer Service do customer service market and sell Small Business / SOHO Social Media Marketing/PR micro business small business advice small business tips Social media for business

4 Top Ways to Provide Superior Customer Service

Small Business CEO

Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews. No matter how you look at it, customer service should be one of your top priorities as a business owner or manager. Customer Service customer service tips

Tech Fest 2014 and excellent customer service

Practically Perfect PA

We also knew that ExCeL has a fantastic reputation for customer service and their staff really understand the difficult job of organising events. Most venues offer this service but quite often you will be introduced to the onsite contact and never see them again, or you will spend half your time trying to find them. The post Tech Fest 2014 and excellent customer service appeared first on Practically Perfect PA.

2014 157

Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Without the correct customer service tools, it can be diffficult for any small business to cope. This is especially difficult if you share customer service responsibilities with other members of staff.

The Importance of Customer Service and Contact

The Small Business Blog

One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Customer retention is not something that often occurs purely by accident. Can you really afford not to make customer service the main focus of your business?

How to Improve Multi-Channel Customer Service

Small Business CEO

Without your customers, your business wouldn’t be successful, so of course you want to treat them well and make sure that you’re addressing every one of their needs. One of the best ways to show your customers you care about them is by making sure that your customer service channels are optimized to serve your customers in a quick, efficient manner. … Information Technology Customer Service customer service technology voice customer service

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device." BYOD could be the one of the customer service solutions the world of communication and customer service have been waiting for.

Customer Service Still Number One

Make or Break Moments

Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. Connecting Moments Customer Moments Employee Moments making a difference building customer relationships customer service define excellent customer serviceThe monthly report from E-zine Articles just arrived in my email.

Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. Research into employee retention and job satisfaction takes Branson’s words a little further, recommending that the same customer service techniques used by successful companies should be used on employees.

How to Avoid Customer Service Disasters

Small Business CEO

A sad recent business trend has been small business owners and mid-size companies trying to implement as “reverse customer service” technique. Instead of abiding by the old adage of “the customer is always right,” these companies attempt to gain viral notoriety by being rude to customers and breaking all the customer service rules in existence. … Customer Service customer service disasters

12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t make the customer work Foster Relationships Go Above and Beyond Be enthusiastic Be helpful without being annoying (good one!) Active listening should be the first key to successfully building relationships with our customers.

Customer Service: When is Automation a Good Idea?

Small Business CEO

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Companies must strive to use automation in a manner that is a net benefit to the customers – not just the bottom line.

2019 53

Lowering the Customer Service Bar

Make or Break Moments

After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower. Attitude Customer Moments Expectations empathy consumers customer expectations customer service lowering the bar

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. This is most likely intended to help the airline stay top-of-mind with the customer and gently encourage them to book their next flight with the airline. However, in this case, the monthly email only serves as a reminder that this particular customer doesn’t have any more points with AirlineX – and that hurts.

Customer service is about changing feelings and creating good memories

The Small Business Blog

In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to… As readers of this blog may know that I am a fan of Seth Godin’s work.

The Benefits of Customer Service Training

Small Business CEO

Customer service expert Shep Hyken wrote in one of his articles ‘Customer service is not a department. When you utilise good quality customer service throughout the entirety of an organisation– from the recent hires to the CEO – you can improve the way that every element of the operation impacts the customer. Customer service training makes the difference. … CEO Leadership Customer Service customer service training

Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. The rise of social media has changed customer service beyond recognition. In today’s competitive landscape, customer service is more important than ever.

2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. Whether you’re dealing with your customers over the phone, in your shop across the counter, or anywhere else, good customer service skills are essential if you’re going to give them the best experience of your business and if you want to keep them coming back to you.

The Lost Art Of Customer Service Within The Tech Industry

Small Business CEO

Reinvigorating Customer Service in the Tech Industry. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. During the buyer’s entire time as a customer, he may never interact with an actual person. Throughout the tech industry, customer service has become something of a lost art. … Customer Service customer experience industry trends tech industry

4 Ways to Improve Customer Service

Small Business CEO

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors. So, what are some ways to improve your fundamental customer service value? You and your employees can have better social skills when interacting with customers.

It’s good to talk – Customer service solutions for SMEs

The Small Business Blog

A report issued this month by Redshift showed that 43% of consumers regularly abandon their online shopping carts and over half do so because there was no support from a customer service assistant. As the old adage goes, people want to do business… Read the full article here: It’s good to talk – Customer service solutions for SMEs on: THE SMALL BUSINESS BLOG.

Personalize your customer service

Service Untitled

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral. First of all, customers get it the way they like it. It’s still all about building loyalty, and all about taking care of customers.

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say.

2016 100

Courtesy, riots, customer service and employee engagement

The Small Business Blog

Over the last few days a series of reports by Parliament, the police and the press have been released looking into the cause of England’s August riots. You can read an overview in the BBC article: Were the riots caused by bad manners? In each of the reports, one trend/word/observation/conclusion….call call it what you will has…

Customer Service Blogs to check out

Make or Break Moments

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.) And I agree, Church of the Customer is a great add to the list!)

4 Things to Remember for Good Customer Service

Small Business CEO

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. Its purpose is to maintain good rapport with the customer and make friendly relations with the customers. Things to remember for good customer services are: 1. … Customer Service

2018 40

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. Frank Eliason mentions the new commercial for the Chase Sapphire credit card service. Every customer touch is another brand impression of the company.

2010 140

Has Zappos Taken Customer Service Too Far?

On The Job

The last time you had a really horrible experience at a restaurant or received stellar service at a hotel, you may have jumped online to write a review. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience. What better way to succeed than having customers rave about their experience? There are some customers that will be loyal no matter what.