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Inside Ivanti’s AI Strategy To Future-Proof Customer Support Jobs

Allwork

He told me in our interview about witnessing firsthand during his nearly 14-year journey with the company — starting from taking support calls on the front lines to now overseeing a global operation — how technology can transform not just how support is delivered, but also how teams think, collaborate, and innovate.

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Middle Managers Are Disappearing—What It Means for Those Left Behind

Success

In the July issue of Harvard Business Review , Harvard professor Manuel Hoffmann and his team unveiled findings from a study of 50,032 developers conducted between 2022 and 2024. As leadership evolves alongside AI, it challenges us to reconsider who truly holds power when humans and algorithms collaborate. Analyzing over 2.4

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Lack of flexible working options drives a million people to swap jobs last year

Workplace Insight

These measures are often introduced to support collaboration, onboarding, and engagement, but the report suggests they may also be contributing to retention challenges. Four in five employees say it has improved their quality of life, and a third report a positive impact on their career prospects, up from 22 percent in 2022.

2022 52
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Red States’ Return-to-Office Orders Put Political Theater Over Data, Expert Warns

Allwork

Even President Bidens relatively moderate 2022 hybrid return-to-office policy requiring federal employees to be in-office at least 60% of the time triggered a spike in workforce attrition. History suggests that rigid RTO mandates come with real costs. Evidence-Based Policy or Political Theater?

Policies 277
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Your favorite national park is struggling to survive

Vox Open Sourced

This story was originally published by High Country News and is reproduced here as part of the Climate Desk Collaboration. He retired in 2022 and now serves on the executive council of the Coalition to Protect America’s National Parks and is a board member of National Park Friends Alliance.

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Mid-’25 reality check amid AI CEO’s warning about white collar careers

Exceptional EA

I’ve been writing about digital/tech disruptions and innovations for years, long before my first newsletter about ChatGPT three weeks after its November 2022 public launch. I’ve encouraged learning through play, while also recommending approaching GenAI/AI through the lens of risk and reputation management.

2025 52
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AI Productivity Paradox: Why Most Companies Are Using AI Wrong

Success

When ChatGPT launched in late 2022, I instinctively knew that the era of traditional knowledge work would soon be over. ” An excellent example of human-AI collaboration in action is the University of California, San Francisco (UCSF) Mirai AI System. It was only a matter of time.