Verizon’s Arbitrary Pricing Leads to Customer Confusion

Make or Break Moments

Customer Moments Perceptions Resolving Conflict pricing issues product pricing rebate forms setting prices VerizonThere are three schools of thought on product pricing: Set it and forget it Set it and haggle Leave it open for interpretation We are used to the price being the price and unless there is a coupon or special, the marked price is what you are expected to pay. Conversely, if you have traveled [.].

Verizon’s Arbitrary Pricing Leads to Customer Confusion

Make or Break Moments

There are three schools of thought on product pricing: Set it and forget it Set it and haggle Leave it open for interpretation We are used to the price being the price and unless there is a coupon or special, … Continue reading → Customer Moments Perceptions Resolving Conflict pricing issues product pricing rebate forms setting prices Verizon


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Measuring the Impact of Social Media

Customers Rock!

Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities. For example, Verizon’s residential community also has an Idea Exchange , where customers have the opportunity to help Verizon improve their products and services, as well as innovate around new products.

These Are 2022’s Top 10 Companies For Hybrid Jobs According To FlexJobs


Verizon . Looking to finally learn what the hybrid hubbub is all about? . Although many business leaders are urging staff to return to the office, others are taking a more modern approach by continuing to offer remote and flexible capabilities moving forward. .

2022 207

Win A Two Hour Business Consultation With Guy Kawasaki

Small Business CEO

Verizon and Cisco have teamed up to bring business owners The Better Way Challenge. Each month until May 31st, 15 lucky people will be chosen to win a free Flip MinoHD when they sign up for a free 30 day trial of Verizon’s Collaboration Center. Verizon Collaboration Center is a better way for businesses to meet online, present projects, and share calendars and ideas.

2010 56

5 Things to Do to Protect Your Business from Data Security Breaches

The Small Business Blog

Verizon’s 2014 report… Read the full article here: 5 Things to Do to Protect Your Business from Data Security Breaches on: THE SMALL BUSINESS BLOG. Critical steps that must be taken to ensure the security and protection of your company’s data. The critical dangers and potential for damage to a business’s reputation from a data security breach are severe, and the risks of such a breach can come from any part of a business, including unlikely sources.

2014 158

Common Cyber Security Practices You Should Never Miss

Small Business CEO

According to the 2020 Data Breach Investigation Report from Verizon, 70% of the breaches were caused by outsiders, and 86% of the breaches were financially motivated.… Industries have preferred to move their businesses online that have allowed them to grow organically.

2020 77

Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’ve been with Verizon as my cell phone carrier for the past 11 years, even though other companies have offered me everything from a free phone to unlimited minutes over the years. But because every time I have contacted Verizon’s customer service department they’ve made sure I was happy with the outcome, I’ve never one considered leaving them. I realize not everyone has had this same experience with Verizon, but this isn’t about anyone else.

2015 123

Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results

Ian's Messy Desk

Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry. The foundation of our managers’ philosophy relies on one main, undeniable point: a manager’s number-one priority is to deliver results.”. – Denny F. Strigl.

2013 133

Security Risk Management For Enhanced Cybersecurity In SMBs

Small Business CEO

The 2018 Verizon Data Breach Investigations Report found that 58% of cyberattacks target small to medium-sized enterprises. Risk is inherent to all businesses, whether large or small. Unfortunately, there seems to be a greater focus on high-impact criminal activities within large corporations. Since the media focus on large businesses, it is easy to think that your small business is not at risk.

2019 44

The Importance of PCI Audits

Small Business CEO

A data security report compiled by Verizon shows that in 2016, there were 80,000 data security issues. Data breaches are more prevalent today than ever before. Unknown to many businesses, most cyber attackers take advantage of website and system vulnerabilities that are easily preventable. If your business has little to no data breach protection, it is at a high risk of exposing crucial data to malicious third parties.

2019 44

Is Your Growing Business Secure? 5 Tips for Keeping Your Customers’ Trust

Small Business CEO

According to Verizon’s 2013 Data Breach Investigation Report, 72 percent of data breaches affect small businesses, making it clear that cybercriminals and automated attacks don’t discriminate on company size.… As your small business gains momentum, you’ll undoubtedly juggle countless tasks at once, so when it comes to data security, it’s easy to put it on the back burner.

2014 66

How To Prepare Your Digital Business for Outages

Tips From T. Marie

If your phone doesn’t have a hotspot, you can also purchase MiFi devices like Verizon’s Jetpack that allows you to connect devices to the internet via your mobile data package. I celebrated the July 4 th holiday by taking 4 days off from work. It was a hot few days here in southern Maine, and as usual, the hot weather broke with a round of strong storms rolling through on Saturday.

2019 111

5 New Ways to Promote Your Trade Show Event on Twitter

Small Business CEO

Possibly, these new features are what tipped the scales toward the deal recently struck with the NFL, Verizon, Viacom, and Time Warner, Inc. Maybe you have heard about the IPO that raised billions in funding for Twitter’s next big steps. However, in the midst of all that confusion, you might have missed the flurry of developments that can empower your next trade show event.

Top 10 Signs Coworking is Entering the Mainstream

Small Business Labs

An interesting recent move by a big corporation is Verizon's partnership to develop workspace-as-a-service spaces with Grind. The annual U.S.    Global Coworking Unconference Conference (GCUC)  was held last week in Los Angeles. Based on what we saw, heard and learned, coworking is entering the mainstream. Our top 10 reasons why are: 1.

2016 159

The Latest at Customers Rock!

Customers Rock!

In my role as Community Manager at Verizon (where I am a contractor), I am speaking on how to use a branded community to engage customers and move from customer support to customer relationships. There are many great sessions throughout the three conferences (including another Verizon session at the Customer Uninterrupted event on using technology to support customers). There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld.

2010 131

Lithium’s Customer Heroes

Customers Rock!

I have attended two of these events in the past – as a Lithium customer (Verizon). Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event.

2012 149

How Big Corporations Are Cutting Their Energy Usage

Eco-Office Gals

So far, thanks to the efforts of Climate Corps, companies like Google, Facebook and Verizon (collectively) have been able to uncover close to a billion dollars in savings that are directly contributed to making wiser decisions as it relates to energy efficiency. Businesses need all kinds of resources in order to thrive and one of their best ones are the interns that they recruit.

2013 131

4 Popular Types of Broadband Internet Connections

Eco-Office Gals

Fiber optic plans are beginning to be offered by telecommunications companies – Verizon FiOS is just one example. It should come as no surprise that broadband Internet technology is more popular now than ever in the past. Indeed, it helps businesses throughout the world operate on a daily basis and is a huge part of many of our lives now thanks to social media.

2014 109

Top 10 Productivity Tools For Chromebook

Productivity Bits

The “ 3G models include a free 100 MB per month of mobile data from Verizon Wireless.&#. Copyright © 2011 Marlon Ribunal. Visit the original article at [link]. Post written by Marlon Ribunal. Follow me on t witte r. Around December last year (2010) Google launched a pilot program in which they gave away thousands of notebook units they called “Cr-48″ – a prototype of the Chrome OS-based notebook.

2011 162

What Goes Around Comes Around

Virtual Moxie

I watched, this past week, as customers put pressure on Verizon Wireless to reverse a decision they’d made for their company with regard to a fee they wanted to charge. Starting the New Year off strongly, a Pick Anastacia’s Brain question from Brandy, who wrote: LOVED your Moxie Tip this morning (#93— Who Defines You ). I’m wondering about something, and I know you’ll set me straight.

2012 125

The New Role of the Executive Assistant


This Build Remote article reveals a list of companies that are sticking with remote work, with big names such as Twitter, JP Morgan, Verizon, and Deloitte among them. . The world of work is changing. How and where we work has been evolving.

2021 52

Customer services rate customer service

Service Untitled

The longest wait was with Dell (27 minutes), and Verizon phone (26 minutes) while the fastest customer service representatives were from Amazon (under a minute), Hyatt ( two rings for reservation assistance), and T-Mobile (answered by a United States customer service representative). If you sometimes find yourself hesitating when shopping online, you’re not alone.

Motorola Droid and CLIQ

The Marq

Ive waited YEARS for Verizon to get a decent Smart Phone. BASIC PHONE: Sound quality and connections (rarely a dropped call) are better on the Verizon network (than iPhone on AT&T) 2. Here are four good ones: Face-off: Motorola Droid versus iPhone Ultimate smartphone smackdown: Motorola Droid vs. iPhone 3GS Diffen > Apple iPhone 3GS vs. Motorola Droid - Good Chart The T-Grid: Verizon Droid vs. iPhone 3GS - Great Chart What Do You Think?

2009 43

Don’t hold back AT&T customer service agent

Service Untitled

Where the AT&T customer service representative may have just started out defending her company, I doubt that AT&T wouldn’t want all their customers to be happy, but I can’t help but think of all the customers running over to Verizon after that outburst. Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter.

AT&T 42

Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

2009 40

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations.

Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Service Untitled The blog about customer service and the customer service experience.

How To Get Wireless Internet Access With a Cell Phone | Internet.

Andrea Kalli

Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon.

2010 125

Motorola CLIQ Review - Part 1

The Marq

If you’re listening AT&T and Verizon, you may want to take note that you lost my business. TheMarq A Human Perspective on Business and Life Motorola CLIQ Review - Part 1 Technology Review Last week I bought the Motorola CLIQ. Admittedly, I’ve not spent enough time with the device to give it a meaningful review. So, instead I’ll chronicle my use of the device as the weeks and months pass. My point of reference is the Blackberry Pearl Flip, model 8220.

2009 43

Why Web Copy is More than Just Words | Men With Pens

Men With Pens

Verizon Retreats From Plan to Offer Nexus One Service (Update2) Reply Mark W.

2010 48