Tips From T. Marie

JANUARY 20, 2015

I’ve been with Verizon as my cell phone carrier for the past 11 years, even though other companies have offered me everything from a free phone to unlimited minutes over the years. I realize not everyone has had this same experience with Verizon, but this isn’t about anyone else. I know this is true from personal experience.

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Make or Break Moments

AUGUST 9, 2011

There are three schools of thought on product pricing: Set it and forget it Set it and haggle Leave it open for interpretation We are used to the price being the price and unless there is a coupon or special, … Continue reading → Customer Moments Perceptions Resolving Conflict pricing issues product pricing rebate forms setting prices Verizon' (..)

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Ian's Messy Desk

FEBRUARY 21, 2013

Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry.

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Small Business CEO

NOVEMBER 18, 2019

The 2018 Verizon Data Breach Investigations Report found that 58% of cyberattacks target small to medium-sized enterprises. However, small to medium-sized businesses (SMBs) are at a higher risk since they do not have the resources to handle data breaches. More importantly, 60% of SMBs go out of business after a cybersecurity breach.

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Small Business CEO

JULY 26, 2019

A data security report compiled by Verizon shows that in 2016, there were 80,000 data security issues. Data breaches are more prevalent today than ever before. Unknown to many businesses, most cyber attackers take advantage of website and system vulnerabilities that are easily preventable.

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Customers Rock!

JANUARY 24, 2012

Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities. While we are on the subject of online communities, there are other benefits that can factor into the ROI equation.

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Customers Rock!

OCTOBER 4, 2010

In my role as Community Manager at Verizon (where I am a contractor), I am speaking on how to use a branded community to engage customers and move from customer support to customer relationships.

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Small Business CEO

JANUARY 22, 2010

Verizon and Cisco have teamed up to bring business owners The Better Way Challenge. Each month until May 31st, 15 lucky people will be chosen to win a free Flip MinoHD when they sign up for a free 30 day trial of Verizon’s Collaboration Center. Please read the entire official contest rules before participating.

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Small Business Labs

MAY 9, 2016

An interesting recent move by a big corporation is Verizon's partnership to develop workspace-as-a-service spaces with Grind. Big corporations are moving into coworking : It seems almost everyday we hear about another big company getting involved in coworking.

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Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event.

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Small Business CEO

OCTOBER 20, 2014

According to Verizon’s 2013 Data Breach Investigation Report, 72 percent of data breaches affect small businesses, making it clear that cybercriminals and automated attacks don’t discriminate on company size.… And don’t think you get a free pass on security simply because your business isn’t large or well known.

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Small Business CEO

NOVEMBER 25, 2013

Possibly, these new features are what tipped the scales toward the deal recently struck with the NFL, Verizon, Viacom, and Time Warner, Inc. Some of these game changers have been technological – features or apps that will bolster the social network’s effectiveness.

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Eco-Office Gals

JANUARY 27, 2014

Fiber optic plans are beginning to be offered by telecommunications companies – Verizon FiOS is just one example. One of the major benefits of fiber optic broadband is that it can reach speeds much higher than cable and DSL, making it perfect for businesses that rely on fast Internet. Digital Subscriber Line (DSL).

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Eco-Office Gals

FEBRUARY 2, 2013

So far, thanks to the efforts of Climate Corps, companies like Google, Facebook and Verizon (collectively) have been able to uncover close to a billion dollars in savings that are directly contributed to making wiser decisions as it relates to energy efficiency.

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Virtual Moxie

JANUARY 3, 2012

I watched, this past week, as customers put pressure on Verizon Wireless to reverse a decision they’d made for their company with regard to a fee they wanted to charge. That only works on kids--and usually not especially well because even little kids know, deep inside, that the double standard just isn't "right." :).

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Service Untitled

JULY 21, 2011

The longest wait was with Dell (27 minutes), and Verizon phone (26 minutes) while the fastest customer service representatives were from Amazon (under a minute), Hyatt ( two rings for reservation assistance), and T-Mobile (answered by a United States customer service representative). photo credit: Ryan Q.

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Worxbee

MARCH 22, 2021

This Build Remote article reveals a list of companies that are sticking with remote work, with big names such as Twitter, JP Morgan, Verizon, and Deloitte among them. . To that end, more and more companies are announcing that their workers can keep working virtually, either full-time or at least a couple of days each week.

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Environment Verizon Skills Resume 52

Allwork

SEPTEMBER 27, 2023

These rules, first established in 2015, were rolled back in 2017 during President Donald Trump’s administration. Net neutrality ensures that internet service providers (ISPs) like Verizon, AT&T, and Comcast cannot speed up traffic, slow down traffic, prevent traffic to certain sites, or charge for faster speeds — all of which could be (..)

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The Marq

DECEMBER 10, 2009

Ive waited YEARS for Verizon to get a decent Smart Phone. BASIC PHONE: Sound quality and connections (rarely a dropped call) are better on the Verizon network (than iPhone on AT&T) 2. I’d love to write a review about it, but I’ve not yet purchased it. Below is his review. Here are the key points of comparison 1.

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Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

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Customer Service Verizon Phones Etiquette 40

Productivity Bits

MAY 12, 2011

The “ 3G models include a free 100 MB per month of mobile data from Verizon Wireless.&#. And since it is a web-based device, you always have access to all your applications and files anytime and anywhere – that is if you have an access to the internet (a downside?). All your applications and data are stored in the web.

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Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception.

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Service Untitled

NOVEMBER 24, 2010

Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. And for the naughty, these are some of the companies Consumer Reports criticized: - Best Buy for offering only a 14-day return period for computers, monitors, camcorders, and digital cameras.

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Service Untitled

JANUARY 17, 2011

Where the AT&T customer service representative may have just started out defending her company, I doubt that AT&T wouldn’t want all their customers to be happy, but I can’t help but think of all the customers running over to Verizon after that outburst. photo credit: jeamariemarien.

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The Marq

DECEMBER 17, 2009

If you’re listening AT&T and Verizon, you may want to take note that you lost my business. I have an unlimited family plan with T-Mobile at reduced fees due to my five-year loyalty to them that none of the other providers were willing to match. So, I read up on other Smartphones available through T-Mobile.

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Andrea Kalli

AUGUST 31, 2010

Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon. Wireless Internet access is possible with a Bluetooth enabled cell phone that has an unlimited Internet and data transfer service plan. This is done differently depending on the model of the cell phone.

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Make or Break Moments

AUGUST 9, 2011

There are three schools of thought on product pricing: Set it and forget it Set it and haggle Leave it open for interpretation We are used to the price being the price and unless there is a coupon or special, the marked price is what you are expected to pay. Conversely, if you have traveled [.].

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Men With Pens

MAY 2, 2010

Verizon Retreats From Plan to Offer Nexus One Service (Update2) Reply Mark W. One thing I’ve recently seen in action is how blind people are to ads on websites – out of 235 impressions, not once was a particular CJ ad clicked. So it’s not only words, per-se – it’s the medium in which they’re delivered.

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