Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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Customer Service Verizon Phones Expenses 100

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JULY 21, 2011

The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customer service dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customer service experiences we all hope or dread as we go about our online shopping moments.

Customer Service 40

Customer Service Verizon Phones Training 40

Customers Rock!

JANUARY 24, 2012

One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.

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Social Media Verizon Customer Service 2012 100

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JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40

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SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

Customer Service 40

Customer Service Verizon Staples Phones 40

Customers Rock!

OCTOBER 4, 2010

social media and customer loyalty, a very new topic at the time. Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. Let me know if you plan to come; it should be very helpful for those of you in customer service!

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Verizon Social Media Customer Service 2010 100

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FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

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Verizon Customer Service Phones Etiquette 40