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Top-notch telephone screening and etiquetteskills are paramount regardless of industry, company size, or geographic location. As you grow and your role evolves over time, the telephone skills you develop will become increasingly vital. What exactly am I talking about? As a telephone gatekeeper, you are a keeper of information.
What’s going on: As employees are asked to return to the office after an extended period of remote work due to the pandemic, more employers are observing a need for etiquette refresher courses, according to Work Life. Another 18% said that they are planning to implement these kinds of training programs by next year.
When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. As you can see, these skills go beyond the basics. There is much to learn regarding advanced skills for assistants. When you have this kind of mastery, you gain a deeper level of respect. Register Today.
The primary criticisms revolve around perceived poor work ethic, inadequate communication skills, and a sense of entitlement. It also raises concerns about the future dynamics of the workforce, given that the perceived deficiencies center around core soft skills and attitudes.
The workplace is a unique environment with its own set of rules, etiquette, and standards—both spoken and unspoken. It’s not about being robotic or aloof (though professional detachment is a useful skill to develop). Welcome feedback as an opportunity to refine your skills and approach it with an open, self-analytical perspective.
Did you know there are etiquette rules for giving and receiving cards? There are many books that discuss this etiquette point. The post How To Practice Good Business Card Etiquette appeared first on Office Dynamics. It reminded me that when we attend a major conference we have the opportunity to meet so many great people.
You cannot afford to take the critical skill of communication for granted! Three things to consider to improving communication skills in the workplace: What is my goal or motive for communicating with this person now? The post 3 Simple Steps to Improving Communication Skills appeared first on Office Dynamics. Is the person OK?
How are your communication skills? Bonus, Human Moments are a great way to demonstrate and practice your face-to-face communication skills! The post Communication Skills That Have Impact…Choose The Right Medium appeared first on Office Dynamics. Could I come across as being prejudiced or biased? Goal/Motive. Joan Burge.
Technical skills can be gleaned, but behavior must be taught. .” This vibrant profession is continuously expanding to encompass higher levels of responsibilities and broader, dynamic opportunities. There is a spectrum of professional administrative behaviors necessary to ensure successful executive support and business success.
This definitely is a skill every assistant needs to know. This is a skill you can use every single day! I am confident in my skills and aware of my weaknesses. The post Emotional Intelligence for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training. Register Today!
Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. More free assistant training at your fingertips. In fact, we are so passionate about providing training to you that we added a second YouTube Channel called Live a BIG Life. appeared first on Office Dynamics.
Good communication skills. Organization skills. Interpersonal communication skills. Excellent calendaring skills. Excellent time management skills. Great networking skills. Analytical forward thinking skills. Top Assistants List Qualities Of A Great Assistant. Team player. Detail oriented.
You can’t have it if you don’t first have the skills to do your job exceptionally well. The only curriculum based designation specifically for administrative professionals, this program is designed to help you develop the skills required to really WOW your executive(s). Your core abilities are the foundation. It’s what’s inside too.
Admin Assistant Training Admin Tips Administrative Professionals Week Assertive Assistant Training Attitude Career Management Communication Skills Cost Effective Creativity Difficult People Etiquette Executive Blog Interpersonal Skills Leadership Mgr/Asst Team mistakes at work Motivators Multiple Managers Networking Organizational Skills Problem Solving (..)
It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips. Joan Burge.
It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.
It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips. Joan Burge.
It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips. Joan Burge.
It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.
I love this resource for keeping my skills updated and continued learning. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. Her books, website, podcast and tweets are worth keeping close by.
Only a rare few administrative professionals have learned to tap into the power of the most advanced leadership skill. She’s witnessed its power first hand and helped hundreds of administrative professionals hone their self-leadership skills. Leading Boldly…Shining Brightly – Mind Set vs. Skill Set.
In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. You’ll begin to see travel planning as an opportunity, rather than an obstacle, to demonstrate your revolutionary skills. All you need is a new approach!
Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”.
Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”.
If you're hiring for a remote position, certain personality traits and skills are more critical now than ever. Read more: A Recruiter's Etiquette Guide to Remote Hiring. Be sure to mention your expectations, including the required skills and traits. Be specific but concise.
That means honing those remote recruitment skills will be extra-important. Your job applications represent sets of data, which algorithms are trained to skim. Does it involve developing new skills? While you might not be a fan of being on camera, it’s about etiquette and setting a professional tone. Exciting projects?
It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on. I was not alone!
What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 5, 2010 at 12 p.m.
Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!
Thousands of employees tell me they can’t attend training because their company won’t pay for it. Some of my favorite people are Daren Hardy , Brian Tracy , Tony Robbins , and Simon Sinek. With my thirst for knowledge, I was willing to invest in myself.
Administrative assistants are highly skilled in many areas and sometimes we take it for granted, not recognizing where we could go with our skills. Event Planning: Event planning is a big industry that looks for people who are skilled in planning big events without a hitch. One of our main duties is to keep our bosses organized.
Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.
When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training. Be strategic. Everyone needs to be a star in their job today. Mediocrity is not acceptable!
Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!
It is very hard for small business to find the money to support training. You might also look for courses that will develop some new administrative and entrepreneurial skills that will expand your contributions to your company and can possibly save them from having to hire another employee to do that work. It can be a very hard sell.
Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.
There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.
I have also combined all the tutorials, training and other education-related links under the title Training. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 5, 2010 at 12 p.m.
New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! (New 5, 2010 at 12 p.m. P.S. I Love You Happy New Year!
New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! (New 5, 2010 at 12 p.m. P.S. I Love You Happy New Year!
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