Office Dynamics

NOVEMBER 12, 2019

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. The post Telephone Screening and Etiquette Skills for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training. Communication Skills Etiquette TelephoneTheir importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about?

Etiquette 164

Etiquette 2019 Skills Phones 164

Office Dynamics

JUNE 6, 2016

Did you know there are etiquette rules for giving and receiving cards? There are many books that discuss this etiquette point. The post How To Practice Good Business Card Etiquette appeared first on Office Dynamics. I’m preparing to attend and present at the Admin Pro Forum event in Orlando, Florida next week. It reminded me that when we attend a major conference we have the opportunity to meet so many great people.

Etiquette 117

Etiquette Business Cards 2016 Networking 117

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Etiquette expert, Anna Post, Emily's great-great granddaughter will present this program via our friends at Business Management Daily. Wishing you all the best with your training. Email etiquette.

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Etiquette 2012 PDF Cubicle 100

Office Dynamics

NOVEMBER 19, 2015

Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. As the year’s passed we continued to add in a few additional programs >v iew our free video programs < We hear from assistants on a daily basis that they love our training materials but they work for a nonprofit or their organization doesn’t believe in training the administrative professionals. More free assistant training at your fingertips.

2015 145

2015 Training Etiquette 2009 145

On The Job

JULY 8, 2014

Such events are often seen as a way to let your hair down and enjoy time away from the office, but they’re also a minefield of potential etiquette disasters that can derail your career. If you’re going to be attending a summer office event, here are a few rules from etiquette experts: Don’t ditch the event. Only bring your dog if you’ve gotten a clear sign that others will be doing the same and Fido is well trained enough that he won’t piddle in the pool or bite anyone’s ankle.

Etiquette 141

Etiquette 2014 Attire Temping 141

Office Dynamics

DECEMBER 9, 2009

Marilyn Pincus is a talented author and business etiquette expert. If you’re training newly hired employees or mentoring to an assistant you may want to mention that once they nail business etiquette basics they will use them forever. The flipside is; as your value to the executives you support increases your command of business etiquette expands. Awareness” is a subtle component of good Business Etiquette. Admin Assistant Training Etiquette

Etiquette 109

Etiquette 2009 Attire Clothes 109

Office Dynamics

DECEMBER 9, 2009

Marilyn Pincus is a talented author and business etiquette expert. If you’re training newly hired employees or mentoring to an assistant you may want to mention that once they nail business etiquette basics they will use them forever. The flipside is; as your value to the executives you support increases your command of business etiquette expands. Awareness” is a subtle component of good Business Etiquette.

Etiquette 100

Etiquette 2009 Attire Clothes 100

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. Introducing Emily Post's Guide to Business Etiquette for the 21st Century. Business etiquette expert (and Emily’s great-great-granddaughter) Anna Post will present a fast-paced, informative guide to how manners (good AND bad) can impact morale …staff turnover … and your bottom line. E-mail etiquette.

Etiquette 116

Etiquette 2011 PDF Cubicle 116

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!" Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

Training 100

Training 2009 IAAP Time Zones 100

Office Dynamics

DECEMBER 5, 2016

Admin Assistant Training Attitude Career Management Communication Skills Difficult People Etiquette Interpersonal Skills Problem Solving Professional Image Self Development Time Management Uncategorized Workplace Tools #careeradvice 12 Days of Christmas administrative assistant adminskills assistant books for assistants career portfolio etiquette executive assistant free webinar gift giving Joan Burge negative coworkers professional development professional goals Q&A tips for assistants

2016 145

2016 Etiquette Gifts Facebook 145

Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? If you are on a training course via your computer (WebEx) and listening in to the presenter, you want your full attention on the seminar or workshop that you are attending at your cubicle.

2008 100

2008 Training Cubicle 2007 100

Office Dynamics

APRIL 15, 2015

At Office Dynamics International we are celebrating 25 years of serving the administrative profession. Perhaps you’ve known us for a long time or you’re new around here. Either way, we want you to know who we are and what we believe. We Passionately Believe. The administrative role is a noble calling. In a “Career of Choice” mentality. “Falling into a job” will never compare to “falling in love with your career.”

International 145

International 2015 Etiquette Assertiveness 145

Office Dynamics

MARCH 24, 2015

Administrative Assistants Rock! Join our April Blog-A-Thon. April is just around the corner and we love celebrating administrative professionals! This is the month we can (and will) celebrate in a big way. In honor of Administrative Professionals Week (4/20 – 4/24) and Office Dynamics 25th Year in business educating administrative professionals and their executives, we are bringing back our Blog-a-Thon.

Administrative Professionals 169

Administrative Professionals 2015 Calendars Etiquette 169

Office Dynamics

APRIL 21, 2015

Admin Assistant Training Admin Tips Assistant Training Etiquette accepting compliments affirmation communication etiquette feedback grace gratitude how to accept positive feedback positive thank you <Guest Post by Judi Moreo> How are you accepting feedback? Positive feedback, that is. It’s amazing how few people know how to handle positive feedback. Actually, it’s as much of an art as handling criticism.

2015 101

2015 Etiquette Email Phones 101

Office Dynamics

DECEMBER 15, 2016

Admin Assistant Training Career Management Etiquette Trending #careeradvice admin etiquette executive assistant gifting at the office gifts for co-workers holiday party office celebration office christmas party office gifts perfect gift presents at the office professionalismHappy cheerful colleagues celebrating christmas party in office smiling giving presents.

Gifts 102

Gifts 2016 Restaurants Etiquette 102

Office Dynamics

APRIL 4, 2015

BONUS BONUS BONUS!!! Get Bonus Entries In Our Blog-a-Thon For The Administrative Profession. For those of you who are participating in our blog-a-thon this April we want to give you even more ways to get entered to win. Announcing BONUS entries with social sharing. You MUST hashtag your past #adminblogathon in order to be entered for the bonus entries. Example of a Tweet or Facebook Post: This article changed my life [add your favorite article link] #adminblogathon.

2015 143

2015 Facebook Etiquette Assertiveness 143

Office Dynamics

DECEMBER 14, 2015

Career Management Etiquette Motivators Workplace Tools Self Development Professional Image Assistant Training Admin Tips workplace career etiquette advance your career holidays tips for advancing your career during the holidays office parties annual check-upCan you feel the excitement of the holiday season? Did you know the holidays can be the perfect time to advance your career?

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2015 Gifts Holidays Etiquette 100

Office Dynamics

NOVEMBER 23, 2015

It’s hard to believe another year is nearly over. Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Perhaps you can relate to those feelings? This free monthly webinar series has given us the opportunity to get to know so many more of you than ever before.

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2015 2016 Holidays Gifts 100

Office Dynamics

JUNE 22, 2016

This is a replay of the free webinar offered June 2016 titled Revolutionary Insights Into Self-Leadership (for administrative professionals). Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea! After all, leaders are the people we work for, right? They guide the organization, make important decisions and steer the team toward success.

Administrative Professionals 143

Administrative Professionals 2016 Gifts Collaborate 143

Office Dynamics

APRIL 3, 2017

Thousands of employees tell me they can’t attend training because their company won’t pay for it. Welcome to April. Wow, where is the time going? April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April.

2017 154

2017 Administrative Professionals Etiquette Gifts 154

Service Untitled

JUNE 29, 2011

Here are some suggestions an organization might consider: Have a training program that helps customer representatives deal with people. Give customer service personnel the authority and training to resolve conflicts. The value of roleplaying in customer service training The typical customer training course teaches agents what a customer. Employing company vision in customer service training Every company needs a motivational vision; what you want your.

Customer Service 41

Customer Service 2011 Training Social Media 41

Office Dynamics

AUGUST 14, 2019

The post Emotional Intelligence for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training. Attitude Career Management Communication Skills Conflict Resolution Etiquette Interpersonal Skills Problem Solving Self DevelopmentI have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!

2019 161

2019 Self Esteem Confidence Etiquette 161

Office Dynamics

APRIL 2, 2015

What qualities do assistants think you need to be a great assistant? Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Over the years, I have collected more than 300 ideas. I recently came across this list from one of my classes and wanted to share it. If you are an assistant reading this blog, check off the ones that describe you.

2015 149

2015 Calendars Customer Service Etiquette 149

Office Dynamics

APRIL 26, 2016

In honor of Administrative Professionals Day, I want to share my thoughts on why I believe being an executive assistant is a rewarding career. When people tell me, “Anyone can do that job,” it bothers me. It tells me that person doesn’t really know what it takes to be a great assistant. I hear it from both sides of the desk. I hear assistants talk about their job or the profession as if it is no big deal.

2016 159

2016 Administrative Professionals Stress Etiquette 159

Office Dynamics

MARCH 21, 2017

When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. We know that investing in a comprehensive training program like World Class Assistant is a big decision. Administrative professionals are always asking us what it takes to really stand out in the workplace. After all, it’s a competitive market out there! If you really want to make a name for yourself and get ahead, it takes more than just skimming the surface.

2017 138

2017 Skills Administrative Professionals Etiquette 138

Office Dynamics

JUNE 22, 2015

Admin Assistant Training Assistant Training Communication Skills Etiquette Self Development Technology e-mail effective communication finding the best way to communicate getting your message across at work managing your executive's email white elephant called e-mailA White Elephant Called “e-Mail” I’m still digging through my Office Dynamics archives and found this great topic I want to share with you.

2015 139

2015 Mentoring Etiquette Goals 139

Office Dynamics

SEPTEMBER 28, 2015

When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training. Imagine this… There is a huge fiery dragon roaming the earth. Some days, the dragon is a little more tame and other days the dragon is on a rampage breathing fire. Do you know this dragon?

2015 145

2015 Etiquette Assertiveness Promotion 145

Office Dynamics

MARCH 17, 2017

We know that investing in a comprehensive training program like World Class Assistant is a big decision. Admin Assistant Training Attitude Career Management Communication Skills Conflict Resolution Creativity Difficult People Etiquette Executive And Assistant Partnership Free Webianrs Interpersonal Skills Leadership Mgr/Asst Team Organizational Skills Problem Solving Productivity Professional Image Self DevelopmentSome assistants have it. Some assistants don’t.

2017 117

2017 Administrative Professionals Stress Etiquette 117

Office Dynamics

APRIL 18, 2015

Announcement: Our next free webinar in our celebration series is open for registration. Living Your BIG & Bold Life with Joan Burge. May 7, 2015. 10:00 – 11:00 AM Pacific Time. Register Now, It’s a free event! Working women hold a unique position in our society. We juggle family, business demands, and social lives. But all too often, we encounter resistance. Glass ceilings, stereotypes, and the physical limitations of time all attempt to hold us back.

2015 125

2015 International Etiquette Assertiveness 125

Office Dynamics

APRIL 30, 2015

Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year? Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. IAAP teamed up with Staples to #CelebrateAdmins.

2015 116

2015 OfficeTeam Staples Gifts 116

Office Dynamics

MAY 27, 2014

Admin Assistant Training Career Management Communication Skills Etiquette building relationships with coworkers choosing the right method of communication face to face communication human moments office communication when to call not email In the 21 st century, we have so many ways to communicate. Is each communication medium interchangeable? Should you use whichever one is fastest or most convenient for you? Does it make any difference whether you IM or phone someone?

2014 156

2014 Skills Mentoring Social Media 156

Office Dynamics

MAY 6, 2016

Admin Assistant Training Assertive Career Management Communication Skills Interpersonal Skills Networking Problem Solving Self Development Teamwork Admin Pro Forum Business Management Daily co-workers communication skills creating a network getting to know your co-workers Joan Burge in Orlando meeting new people networking new hire question and answer workplace culture workplace etiquette

2016 104

2016 Networking Etiquette Assertiveness 104

Office Dynamics

SEPTEMBER 4, 2015

Admin Assistant Training Admin Tips Attitude Career Management Communication Skills Etiquette Interpersonal Skills mistakes at work Problem Solving business management dail co-workers different abilities discussions frustrations at work hearing Q&AIt’s just a common, minor handicap–so why does it frustrate staff so much? Question: “I wear a hearing aid, but still I often have the need to ask co-workers to repeat things.

2015 128

2015 Purchasing Etiquette Facebook 128

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

2014 127

2014 Networking Social Media Collaborate 127

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

2014 116

2014 Networking Social Media Collaborate 116

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Networking 109

Networking 2014 Social Media Collaborate 109

Office Dynamics

MARCH 23, 2015

Admin Assistant Training Career Management Communication Skills Etiquette Interpersonal Skills Mgr/Asst Team Motivators Self Development best method of communication better conversations clarification communicate with co-workers communicate with excellence communicating improving communication skills relationship management team communication trust in the workplace workplace communications You cannot afford to take the critical skill of communication for granted!

2015 101

2015 Skills Phones Goals 101

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Networking 100

Networking 2014 Social Media Collaborate 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Social Media 100

Social Media 2014 Collaborate International 100

Office Dynamics

SEPTEMBER 15, 2015

Assistants go out on a limb so their bosses won’t have to lift a finger. Excellence for them is not just a goal, but a habit. This infographic is part of a series celebrating administrative excellence. Find out more at ‪ #‎BehindTheSuccess‬: The post Anatomy of an Executive Assistant Infographic appeared first on Office Dynamics.

2015 198

2015 Administrative Professionals Etiquette Goals 198

Office Dynamics

DECEMBER 15, 2014

Admin Assistant Training Attitude Career Management Communication Skills Cost Effective Creativity Difficult People Etiquette Leadership Mgr/Asst Team Multiple Managers Networking Organizational Skills Problem Solving Professional Image Self Development Stress Management Teamwork Technology Time Management Travel Workplace Tools amazon kindle appreciation collaboration free gift free kindle ebook gift for assistants special offer Who Took My Pen Again

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Gifts 2014 2015 Purchasing 100

Laughing all the Way to Work

JUNE 26, 2008

Do people pay attention to our table etiquette when we are entertaining a client, having a lunch interview or when we are at a work function? There are etiquette schools that teach business executives , and others who want to invest in their career, how to act in public. I assumed she had either been trained in this art or because of her job of meeting so many people she had become good at small talk. Is there an etiquette on how to say goodbye?

2008 100

2008 Restaurants Stress Forms 100

Service Untitled

NOVEMBER 28, 2012

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? Q: What metrics or qualitative data does Ritz-Carlton use to measure customer service training success (How do you know it’s working)? Q: What are the biggest mistakes companies make when training customer service staff?

Customer Service 74

Customer Service 2012 Training Gifts 74