Stephanie LH Calahan

MARCH 25, 2011

  But, how do you make sure to organize all of those business cards so that you CAN do the right FOLLOW UP? The most effective networkers have a system to manage/organize business cards and their contacts.  Thanks to Sharon Lowenheim of Organizing Goddess, Inc.   :-). I File Them (Then I Forget Them).

Business Cards 100

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Office Dynamics

JULY 9, 2014

PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. JulieMorgenstern Organizing and Time Management expert, New York Times best-selling Author, Consultant, and Speaker. .

Twitter 100

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Office Dynamics

MAY 27, 2014

In his article for CIO.com, Chuck Martin quoted a manager who described face-to-face communication this way: “We need to take vacations from our BlackBerries, computers and voice-mail and get out and talk to everyone in the organization. Nothing can replace open and honest face-to-face communication.” Think about that quote for a moment.

Skills 100

Skills Etiquette Social Media Mentoring 100

Office Dynamics

MAY 29, 2018

She was an eager student even though she was a very seasoned executive assistant in a high-level position supporting a President in a large organization in Denver. Learn business etiquette and protocol. I was impressed with Gillie the minute she walked in the meeting room as she was polished, professional, and friendly. It does matter.

Administrative Professionals 188

Administrative Professionals 2018 Resume Etiquette 188

Recruit CRM

FEBRUARY 9, 2022

Read more: A Recruiter's Etiquette Guide to Remote Hiring. To make sure you don't lag in onboarding, prepare a structure and remote training material so that you can instantly start onboarding new hires. Modify Remote Job Descriptions Job descriptions are often commonly overlooked and end up being neglected.

Social Media 114

Social Media Collaborate Agencies Skills 114

Office Dynamics

OCTOBER 14, 2009

I certainly was when I read my Training magazine September issue. I have included several of these in my workshops for admins on e-mail etiquette and protocol. We work in a fast-paced world but that doesn’t mean we have to contribute to this massive loss of income for our organizations. Maybe you want to get a copy.).

Etiquette 100

Etiquette Training Management 100

Service Untitled

JUNE 29, 2011

Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization. Why then, are service people often treated as among the lowest paid in many organizations?

Customer Service 40

Customer Service Training Social Media Twitter 40

Office Dynamics

OCTOBER 14, 2009

I certainly was when I read my Training magazine September issue. I have included several of these in my workshops for admins on e-mail etiquette and protocol. We work in a fast-paced world but that doesn’t mean we have to contribute to this massive loss of income for our organizations. Maybe you want to get a copy.).

Etiquette 100

Etiquette Training Management 100

On The Job

AUGUST 25, 2011

Companies often ask Alicea to provide harassment awareness or sensitivity training as a way to make supervisors and employees more aware of bullying behavior and the steps needed to protect workers. But businesses may have another incentive to offer such training. I just think it opens up a whole can of worms," he says.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

APRIL 3, 2017

Thousands of employees tell me they can’t attend training because their company won’t pay for it. If you are not an assistant and you’re reading this, please be sure to sincerely recognize the administrative support professionals in your organization. With my thirst for knowledge, I was willing to invest in myself.

Assertiveness 203

Assertiveness Administrative Professionals 2017 Gifts 203

BioTeams

JUNE 30, 2020

However often their success is left totally to chance” A series of recommendations are outlined in the article itself but the one stands out for me which is based on etiquettes and processes used in aviation. The term ‘sterile cockpit’ is relevant here for virtual meetings and can be borrowed to foster focus. 2020, May 27).

Agenda 69

Agenda Collaborate 2020 Etiquette 69

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

BMT Office Administration

OCTOBER 4, 2022

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training. File tracking has other benefits as well.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette Medical 40

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

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Service Untitled

FEBRUARY 21, 2014

If you have ever tuned into the CBS show “Undercover Boss” where owners and corporate executives work undercover to examine their own companies, it is indeed an interesting concept that has aroused some significant awareness and changes in organizations. Ask a friend to order something; get an objective opinion.

Customer Service 40

Customer Service Etiquette Training Skills 40

Service Untitled

JANUARY 13, 2014

Possibly the organization has had issues with the precise complaint currently in dispute. Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette'

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Office Dynamics

JUNE 22, 2016

They guide the organization, make important decisions and steer the team toward success. They guide the organization, make important decisions and steer the team toward success. Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea!

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? She saw the importance of this training to help her daughter know the workings of an office from the bottom up and the office benefitted from her educational training.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Professional Assistant Blog

MARCH 20, 2008

Professional Organizer: Organization is a must if you are an assistant. One of our main duties is to keep our bosses organized. While being organized seems natural to us because of the nature of our jobs, some people are not organized and need help and are looking for skilled and organized people to do the job for them.

2008 100

2008 2007 Cubicle Google Docs 100

Office Dynamics

APRIL 26, 2016

A stellar Executive Assistant must think of every detail for every function such as calendar management, travel planning, meeting preparation and execution, and e-mail management. Those are just the fundamentals. Top-performing executive assistants or administrative assistants must also be: Persuasive. Intuitive. A mind reader. Approachable.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Professional Assistant Blog

OCTOBER 13, 2008

The more difficult macros are the ones that are programming code related and require knowledge of Visual Basic (you can find some books here) , which unfortunately, I have no training in. I am going to show you how to record a simple macro function and to implement it.

Microsoft Word 100

Microsoft Word 2008 Keyboards 2007 100

Service Untitled

AUGUST 27, 2010

Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Senior managers have to be involved, instead of just delegating training to lower-level managers. Leaders need to get organized and have vision.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. Introducing Emily Post's Guide to Business Etiquette for the 21st Century. Introducing Emily Post's Guide to Business Etiquette for the 21st Century.

Etiquette 100

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Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Office Dynamics

DECEMBER 5, 2016

T he Organized Admin. Is it appropriate to wear a skirt above your knee when you’re over the age of 55? What are your top 3 recommended books for assistants? Please share your recommendations in the comments below.). The Compound Effect, Darren Hardy. The Innovative Admin. The Proactive Professional. Not Just An Admin.

Gifts 100

Gifts Facebook Goals AT&T 100

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I am probably not the only customer out here feeling this way. Resolve my problem.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. Mine does and it can cause problems with my scheduling.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Let’s look at some of the possibilities.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Office Dynamics

DECEMBER 14, 2015

Are my skills up-to-date for this job and organization? Ask yourself these key questions: Am I achieving my job objectives? Have my career objectives changed? Am I doing what I’m good at and enjoying doing? Share your best practices to advance your career in the comments below (bonus points for holiday season shares but all are welcome!).

Holidays 100

Holidays Gifts Health Skills 100