Remove Email Remove FAQ Remove Phones
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What Is a Good NPS Score?

Success

You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. Be sure to include a FAQ page based on the questions your clients ask most. Follow up with a personal call or email.

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How To Create Personal Connections When You’re A Digital Business

Tips From T. Marie

Most of us communicate via email, or even text, more than we use the telephone these days. Adding a sentence or two that is more conversational goes a long way in making the recipient of your email make a personal connection with you. For example, I opened a recent email to a client with – “I can’t believe it’s September already.

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What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Options for self-service provide an important ingredient to the customer service recipe. And digital technologies offer an array of choices to implement.

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Setting Boundaries At Work: Empowering Your Professional Journey

Success

Work emails trickle in after hours. Whether it’s checking emails on the commute home, thinking about work at the dinner table or stressing about the latest project first thing in the morning.” Pick up the phone or schedule a face-to-face meeting if you’re concerned your messaging could be misinterpreted.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Reasons why work slowdowns can be good

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. Better to use your phone and get outside, away from the office.

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Blog Action Day 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Blog Action Day 2008 Wednesday, October 15, 2008 at 1:00 am // By: ktcosmos // Category: Blogging As a participant in Blog Action Day 2008, I asked everyone I know for information on programs (actual or planned) which combat poverty.

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