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How To Create Personal Connections When You’re A Digital Business

Tips From T. Marie

On the phone. Phone conversations can make it easier to connect with others. Still, some people have a really hard time communicating by phone. A great tip I received early in my career was to smile while talking to someone on the phone. I hated talking on the phone, but I always seemed to have jobs that required it.

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What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Options for self-service provide an important ingredient to the customer service recipe. And digital technologies offer an array of choices to implement.

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What Is a Good NPS Score?

Success

Be sure to include a FAQ page based on the questions your clients ask most. If you have an option for email inquiries, those messages should be treated with the same urgency as a phone call or text. ? And if that seems like a lot, it must also cater to consumers who prefer self-service. This all may seem a very tall order.

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7 Home Office Hacks That Will Help You Get Organized

Productivity Bits

You can get creative with the setup since it will depend on the location of your electrical outlets, but for maximum value, opt for a location away from your desk so that you won’t be tempted to check your phone as often. Kelly Smith is Content Manager at Career FAQs , Australia’s leading portal on online learning and career resources.

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What Would They Do Without the Administrative Assistant?

Office Dynamics

It could be as simple as outlining your daily duties, listing common business contacts (name, postal addresses, phone numbers, e-mail addresses), noting important issues you keep an eye on… The basics all captured on a few sheets of paper or less. Creating an Administrative Desk Reference Guide. This doesn’t need to be a huge project.

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11 Halos - Part 3 (reporting & fans)

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos – Part 3 (reporting & fans) Friday, June 19, 2009 at 4:19 pm // By: // Category: Baseball Today, he drove to Tempe, to the Angels Tempe Diablo Stadium to report. Received equipment, signed up for his new insurance program (yeah!), Katella Ave.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)