Success

OCTOBER 22, 2024

Meanwhile, Harvard Business Review reported that 76% of organizations with more than 100 employees relied on assessment tools for external hiring. The amount of conflict and issues that people have emailed us about that are just non-existent anymore—I think that’s the big point,” he says. “A And I know it’s helping reduce conflict.

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Assertiveness Customer Service Learning Phones 242

Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Customer Service 2008 Google Docs Cubicle 100

Allwork

FEBRUARY 13, 2024

Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you. Industries such as information technology, healthcare, education, marketing, and customer service are just a few domains where remote work flourishes.

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Salary Lifestyle Customer Service Skills 328

Tips From T. Marie

APRIL 17, 2024

Understanding the Role of a CRM At its core, a CRM system helps manage interactions with current and potential customers. It’s designed to streamline processes, build customer relationships, enhance sales, and improve customer service. Are Services Like SendFox and Mailchimp CRMs?

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Agenda Customer Service Budget Email 240

Tips From T. Marie

AUGUST 6, 2024

But before you start dusting off your old retail uniform, let’s explore whether AI is really a threat or if it’s just another tool in your growing arsenal. It’s not just paranoia—worrying about whether AI will take over virtual service provider jobs is a legitimate concern. The Fear of Being Replaced: A Real Concern?

Customer Service 246

Customer Service AT&T Email UPS 246

Office Dynamics

JANUARY 13, 2016

Salesforce cites data from a paper published by Forrester stating that 42 percent of customer service representatives are unable to efficiently deal with customer issues due to outdated user interfaces and other forms of archaic systems. Make your everyday operations more efficient: Google Docs.

Google Docs 100

Google Docs Google Collaborate Social Media 100

Stephanie LH Calahan

AUGUST 20, 2012

  Sure, shutting down is something that can happen when you use a 3rd-party tool.   I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.

Customer Service 100

Customer Service Learning 2012 Twitter 100

Tips From T. Marie

AUGUST 27, 2024

AI isn’t just about crunching numbers or automating customer service. Just picture it—need to draft that perfect email? But here’s the deal: AI is a tool, and like any tool, its value depends on how you use it. Automate a task, explore AI-driven tools, or heck, ask ChatGPT for help with your next creative project.

Social Media 246

Social Media Customer Service Legal Phones 246

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

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Email Management Microsoft Outlook Social Media 100

Allwork

OCTOBER 21, 2022

Bossware tools track how much employees are working, which websites they visit, where they are working, and more. In addition to call handling and customer service support, virtual assistants often provide secretarial tasks such as diary management, data entry and cold calling. . Bossware . Virtual Assistant .

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2023 Lifestyle Carbon Footprint Collaborate 340

Workplace Insight

MAY 12, 2024

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations.

Customer Service 52

Customer Service Email Purchasing Promotion 52

BMT Office Administration

JULY 30, 2024

What do remote work, artificial intelligence advancements, and video conferencing tools all have in common? As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them.

Skills 52

Skills Customer Service Project Management 2020 52

Success

SEPTEMBER 6, 2021

Plenty of tools can help you identify rising tides: Buzzsumo lets you search a website or keyword and find related products and ideas. Jungle Scout provides data and tools that will help you succeed selling on Amazon. Even if you sell your passion, you should use these tools to validate your idea and market. Or a service?

Social Media 286

Social Media Email Google Interviewing 286

The Leader Assistant Podcast

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. Join my email list here if you want to get an email when a new episode goes live.

Email 108

Email Management Restaurants Customer Service 108

Allwork

MAY 22, 2024

By integrating these tools, coworking spaces can boost member engagement and attract new members, positioning themselves as industry leaders. One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. One of AR’s beauties is its accessibility.

Collaborate 299

Collaborate Environment AT&T Budget 299

Tips From T. Marie

SEPTEMBER 17, 2024

Remember back when people thought virtual assistants were only for answering emails and scheduling meetings? Today, virtual service providers are practically superheroes in business capes (without the unwanted attention a cape gets you). Have you ever seen the sorcery a solid project management tool like Asana can pull off?

2024 245

2024 Cubicle Home Office Fax 245

The Leader Assistant Podcast

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

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Calendars Email Management Restaurants 98

The Leader Assistant Podcast

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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Email Management Confidence Phones 94

Entrepreneur.com

JUNE 22, 2025

Entrepreneur® and its related marks are registered trademarks of Entrepreneur Media LLC Home Home Breadcrumb Arrow Science & Technology Breadcrumb Arrow Business Solutions Build a Career Safety Net That Runs Itself with This $39 Tool Automated job search that works while you work. And its not just for job seekers. Apply now to join.

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2025 Restaurants Customer Service Staples 66

Allwork

AUGUST 9, 2024

OCBC Bank: Deployed a generative AI tool, OCBC GPT , to assist its employees with writing, research, and ideation, improving task completion times significantly.

Customer Service 130

Customer Service International Email Management 130

Success

OCTOBER 19, 2021

That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. And automation tools such as Hootsuite assist in scalability by allowing you to post content across multiple platforms at once.

Social Media 263

Social Media Suppliers Business Cards Health 263

The Leader Assistant Podcast

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 114

Customer Service Restaurants Budget Environment 114

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

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2010 Customer Service 2009 2008 100

Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

Customer Service 40

Customer Service Social Media Expenses Phones 40

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). She is engaging and fun as well!”

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2009 Customer Service 2010 2008 100

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard. Listen to the problem.

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Customer Service Social Media 2005 Phones 40

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Service Untitled

MARCH 9, 2011

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Of course there is no magic formula, but the more we empower our staff with the best tools available, the less mistakes they are going to make.

Customer Service 40

Customer Service Policies Training AT&T 40

The Leader Assistant Podcast

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 119

Restaurants Mentoring Customer Service Interviewing 119

Make or Break Moments

FEBRUARY 23, 2010

What simple visual tool can you put together to help your customers know the value you provide? Think about your best customers – would they be willing to say something positive about your business? The before and after pictures were a powerful marketing message that clearly showed their ability.

2009 100

2009 Customer Service 2008 2010 100

The Leader Assistant Podcast

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service 98

Customer Service Restaurants Budget Interviewing 98

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle 2007 100

The Leader Assistant Podcast

JUNE 11, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 104

Restaurants Customer Service Interviewing Budget 104

Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow.

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Twitter Social Media Microsoft Outlook Customer Service 100

Jen Lawrence

SEPTEMBER 5, 2019

Unsurprisingly, email tends to be most workers’ biggest headache. Whether it’s a burning desire to document everything or senders just like the ease of email, we are inundated with messages at all hours of the day. Well, first, start thinking of your inbox as a tool, not the bane of your existence. Guess what?

Email 45

Email Management Calendars Customer Service 45

Jen Lawrence

SEPTEMBER 5, 2019

Unsurprisingly, email tends to be most workers’ biggest headache. Whether it’s a burning desire to document everything or senders just like the ease of email, we are inundated with messages at all hours of the day. Well, first, start thinking of your inbox as a tool, not a the bane of your existence. Guess what?

Email 45

Email Management Calendars Customer Service 45

The Leader Assistant Podcast

AUGUST 20, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Victoria talks about meeting facilitation, dealing with stress and burnout, and tools and frameworks of a successful executive assistant. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

Stress 98

Stress Restaurants Customer Service Email 98