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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

While employers can turn to training programs to teach employees new hard skills (like how to use a generative AI tool), soft skills are more inherent to an employee’s personality, which means they can be difficult to learn (but not impossible). An example of a soft skill would be problem-solving. The proof?

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Clean Bathrooms and Small Menus: Here's How to Run A Successful Restaurant, According to An Industry Insider

Entrepreneur.com

Also, the integration of artificial intelligence (AI) across various operations, marketing, reservations and customer experience. This will significantly reduce workload, allowing management to focus on running and marketing your restaurant, while prioritizing customer service and engagement.

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Mid-’25 reality check amid AI CEO’s warning about white collar careers

Exceptional EA

A Professor Emeritus at Canada’s University of Toronto (U of T). For a decade, Hinton combined his academic career at U of T with a significant role at Google. Hinton pointed out that this didn’t automatically displace the tellers, who went on to do interesting things.

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Total quality management: 8 principles for business success

BMT Office Administration

Are your employees producing higher quality products and services than last year, or are they stagnant? Your organization could benefit from total quality management (TQM) if you aren’t seeing positive growth. You should encourage workers to upskill themselves through continued education and training programs.

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Ep 333: Sarah Fulton on Hotel Venue Sourcing for Assistants

The Leader Assistant Podcast

THE LEADER ASSISTANT PREMIUM MEMBERSHIP To learn more about how you can join growth-minded Leader Assistants, check out our Leader Assistant Premium Membership for ongoing training, coaching, and community. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Robin Williams: “How exciting!”

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Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Just another use of technology to bypass a level of technology that drives me batty. Share it with others. Stay in the know!

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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? We don’t have one. The customers.