The First Five Minutes Matter: Why Your Office Visitor Experience Needs A Hospitality Redesign
Allwork
JULY 25, 2025
Guests would walk to the desk first (naturally), only to be redirected, queue at the kiosk, then return to show their ID and get the badge to finish the check-in process. Only then was a phone call made to the host that their guests were in the lobby. And guests leave remembering how they felt, not how your process worked.
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