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Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customerservice representative would be if you tried to deal with your issue in a more positive manner. How would you feel?
Good CustomerService Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. keep it up.
Getting Fired Up! So, now it’s more important than ever to get your team fired up. If you want your staff to work harder then step it up a notch yourself. when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. It is the only means.”
Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.
In an Upwork study , researchers found that 64 million Americans freelanced in 2023, making up 38% of the U.S. Others make a living dog walking or pet sitting, performing task-based gigs, delivery driving, providing home improvement services, managing social media or transcribing audio files. workforce and adding $1.27
Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!
Small Business Start-Up Idea – Weight Loss Consultation by Stefan Töpfer on Apr 30, 2008 In recent years there has been a far greater emphasis placed on the importance of living a healthy lifestyle. This will involve online weight loss coaching and setting up an extensive knowledge base that will serve as a point of reference.
Smart Business Start-Up by Stefan Töpfer on Aug 08, 2007 Whatever you are planning a personal business or a small business, like SOHO-, SME, SMB-, Micro-, Home-, DIY-, Hobby-, Boomer businesses, the time has never been better for starting a business. You can follow any responses to this entry through the RSS 2.0 Digg Furl Netscape Yahoo!
Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it. Your main starting costs will be related to getting the website launched.
Small business becomes less taxing with new concessions : SMALL businesses can potentially access up to 13 new tax concessions following wide-ranging changes effective from July 1. As always this list is not exhaustive, but I hope it will give you a little overview. — ST. You can follow any responses to this entry through the RSS 2.0
Small Business Start-Up Idea – Sign-Making Service by Stefan Töpfer on Apr 09, 2008 Sign manufacture is a fun way for you to earn some extra income. Business environment and set-up cost: This is primarily a local business because you will work closely with clients and be responsible for installing the signage.
Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Organizations are working to help them size up.
Small Business Start-Up Idea – Party Planner by Stefan Töpfer on May 13, 2008 Organising a party can be time-consuming and stressful for many people. Business environment and set-up cost: There is not much international potential for this business because you will have to work closely with clients.
Customerservice and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance. Once you pay this amount, the insurance company covers the rest of the costs up to the policy limits. And don’t automatically select the lowest price.
Small Business World News Round-up – 2009/11/17 by Stefan Töpfer on Nov 17, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
« Small Business Start-Up Idea – Fund Raiser Small Business Technology News Round-Up – 11/04/2008 » « Previous Entries This entry was posted on Friday, April 11th, 2008 at 12:30 pm and is filed under SME News Round-up. — ST. You can follow any responses to this entry through the RSS 2.0
Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Registering your business – Start Up Guides – Part 5 by Jason Holden on Jul 14, 2006 A major task for any new business is to ensure it is registered with the various government departments, this is one area I find a lot of new clients fail to do, mostly through a lack of knowledge, but sometimes through a fear of red tape and paperwork.
Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST.
Computerised systems now fall into two very different camps, the first are those that sit on your computer, and as such you need to take responsibility for ensuring you back your data up on a regular basis. Also, when you buy such a system the up front costs can be expensive. You can leave a response , or trackback from your own site.
Small Business World News Round-up – 209/11/24 by Stefan Töpfer on Nov 24, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. 2010 may be no better. Digg Furl Netscape Yahoo!
Small Business Start-Up Idea – C.V. Writing Service by Stefan Töpfer on May 20, 2008 The competitive job market makes it important for applicants to have a résumé that stands out from the pile. Business environment and set-up cost: Other than language, there are no major barriers to this business being successful internationally.
Recession Business Start Up: Micro Business Co-op. No you are not – the former customers or clients have lost a supplier too. BUT think about it – are you the only party that is suffering here? Why not use your knowledge to your advantage? You can follow any responses to this entry through the RSS 2.0
Small Business Start-Up Idea – T-Shirt Design by Stefan Töpfer on Apr 02, 2008 There is always a great demand for custom-made T-shirts, ranging from sports teams in need of new kit to event organisers wanting promotional shirts to give away. The estimated cost to start this business varies from £5000 up to around £15,000.
That’s the perspective many customerservice experts have had toward social media-based customerservice, or social CRM. With so much noise in the social channel, is it worth it to ferret out a few random requests for customerservice? Next, establish service specific social media properties.
Keeping Track and Keeping Up: Are You Focused? « Top 5 Tips for Working With a Mentor Top 5 Tips for Paying Yourself » « Previous Entries This entry was posted on Tuesday, January 26th, 2010 at 8:00 am and is filed under SME-Blog. by Gina on Jan 26, 2010 It’s been a tough year for everyone. Digg Furl Netscape Yahoo!
The first project – transcribe a one hour speech from an audio file. It was simple to set up the account and post the job and before long I had 40 people apply for the job. He has a Mac and I have a PC – he sent me a Word document as a test so I could be assured that I’d be able to open his files.
Why Do So Many Small Business Start-Ups Fail? With four out of five small business start-ups ending up in failure the statistics are stacked against small business owners. Knowing the pitfalls that other small business start ups have made can stop you making the same mistakes. Digg Furl Netscape Yahoo!
Home About Me Advertise How to Lose a Customer and a Few More! By The Professional Assistant on Tuesday, September 09, 2008 Filed Under: Client Service D o you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Providing excellent customerservice is crucial.
Greg Taylor, Managing member of Xactly by GTE says, "The product is so easy to use and is backed by easy to find videos of each component which allows for ongoing training and renewal of knowledge.what makes them historically valued in my mind is their amazing customerservice. I hope I can get my company to their level."
We saved up all year for a vacation on a Delta Skymiles card, charging almost every expenditure to the card to earn enough points. Department of Transportation is investigating Delta for its customerservice and processes following the faulty CrowdStrike update. I’ve filed all the paperwork,” Troy says.
And as one passenger asked what ever happened to customerservice or even the rights of passengers, it would seem that American Eagle had no idea as to the answer. No matter what the industry or the government regulations, customerservice is expected. airlines improving customerservice? ” Ouch!
Have a system in place to help you remember important follow-up at the appropriate time. Find anything you file or store in 5 seconds or less. Others in your office will be able to find anything you file in 5 seconds or less. Transform your files into a valuable, instantly-retrievable resource.
He would often turn up to meetings without the correct supporting papers or they would have doodles all over them, which didn’t help his reputation. He was very self reliant so he didn’t want me to touch his unique filing system. I would pop the file on his desk so that he had everything he needed for the following morning.
So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.
» « Previous Entries This entry was posted on Friday, August 11th, 2006 at 9:33 am and is filed under Accountants/CPAs , WinWeb. European Governments, sit up and take note &# … and live-syle!&# [.] It is not often that one can find a partner, which fits in so perfectly with our own development focus.
Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. Be ruthless with your filing. « WinWeb Pitch of the Week – Digistar Solutions The Customer Is Always Right! Use a specific business calendar to keep a reminder of your schedule.
We’ve tested out a few recommendations and come up with our own list of five proven ways that you can greenify your computer in a way that will be good for it, you and the overall environment: Turn off your monitor and screensaver. Keep your computer tuned up. If you have an older computer, then you may sit have a screensaver.
They all have to do their part by providing excellent customerservice. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
I hope these videos will help you to make up your mind to start your own business, it does not cost the earth. « WinWeb.com – Business Blog: Small & Home Business Set-Up Help WinWeb’s 75 Virtual Assistant Tips For Small Business Owners. Please share any business ideas you may have with us in the comments.
by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. That and the pay check that I can’t afford to give up!
« Why Your Small Business Needs A SWOT Good CustomerService Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. If you have additional tips, please share them in the comments section. Ignore your spendings on CS & u’r toast.
These are generally focused on sales activities, but also encompass other critical business functions such as customerservice, marketing and technical support. Customer data usually begins with a record of all of the organisations or individuals the business deals with, arranged by category, or role.
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