Service Untitled

NOVEMBER 8, 2012

Medical and dental practices should provide their patients with positive customer experiences; after all aren’t we as patients still consumers who pay for services rendered either through our insurance companies or directly out of our debit accounts? Patient satisfaction begins with a member of the staff personally answering the phone.

Customer Service 40

Customer Service Medical Phones Health 40

Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. Administrative assistants are highly skilled in many areas and sometimes we take it for granted, not recognizing where we could go with our skills.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

JANUARY 22, 2008

Lynn Crosbie a Medical Assistant at a Research Hospital says, “Every time I learn something new, I write it in my manual, i.e. how to use the fax machine, information about the phone system, where the photocopier is located, who my contacts are in this position, who I can call for help, etc. Microsoft offers on-line tutorials.

Fax 100

Fax Interviewing Medical Mentoring 100

Stephanie LH Calahan

JANUARY 3, 2011

  I personally LOVE how easy it is to manage all of the complex medical information we have in our family.  Get educated and be proactive!   Do you have some medical concerns that you have been ignoring?    Attend classes or read books.    Become informed.  "  ~ P.T.

Filing 100

Filing Medical Finance Networking 100

The Office Professionals Place

JANUARY 21, 2010

The Office Professionals Place by Elite Office Concepts The purpose of this blog is to educate, enlighten, motivate, inspire, and strengthen office professionals to grow in their professional development. Google Health – organize your medical records, prescriptions, etc. Lets grow together!

Google 100

Google Google Docs Filing IAAP 100

Allwork

JULY 22, 2024

It’s not a fatigue that necessarily is related to, like, a medical condition. There are some, yes, education is good, but there’s an, there’s an actual. The application of the education is where the gap is for a lot of people. We’re on our phones. And to simplify those boxes, you know, the number.

AT&T 290

AT&T Health Customer Service Training 290

Stephanie LH Calahan

JANUARY 20, 2010

  Did I need more education?  You may not have a medical story that is holding you back, but what is?    Did I need more education?  Network with Stephanie or Connect with Your Smart Phone Become a Fan Follow this blog Categories News & Updates!   Have you ever felt that way? 

2009 100

2009 Networking AT&T Fax 100

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 14, 2009

There are many teachers in my extended family and it seemed like something I could do well, but our family did not have any money to further my education and I became a secretary instead. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 Holidays 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

She saw the importance of this training to help her daughter know the workings of an office from the bottom up and the office benefitted from her educational training. The administrative position can be a springboard for a management position if you want to go in that direction and have the right educational background.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Having a to-do list can be a life saver. 411 Look Up 411.ca

Environment 100

Environment Time Zones IAAP 2010 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" January 19, 2009 Patricia Robb said. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

NOVEMBER 1, 2008

I can interact where I am now, but I have to get up and go if I want to speak with someone and then when I get there I may find they are busy or on the phone so I have wasted my time. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JANUARY 19, 2009

The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I have found them to be really helpful. 411 Look Up 411.ca

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 22, 2008

An e-mail like the one I received would have been better delivered face to face or by phone in order to get the tone of what the person was trying to communicate. I stop the flow and pick up the phone. It is amazing how quickly a matter can be handled on the phone or in person. Why are we not speaking to each other anymore?

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

JANUARY 10, 2010

It's up to us to educate them on the benefits of an assistant. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. That's a great point, Patricia. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 1, 2010

I have always been a believer in sharing ideas and have received my best education from other assistants. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Here are some ways I have found can help: The web is a wonderful tool for sharing. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 9, 2008

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

NOVEMBER 10, 2008

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

FEBRUARY 27, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

APRIL 22, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

DECEMBER 28, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Postal Code 100

Laughing all the Way to Work

OCTOBER 11, 2009

Her office encouraged her when they saw her knack for numbers and she pursued further education and is now a junior accountant. Very educative!! My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. very informative entry! I just love your article!!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JULY 5, 2009

I am sure after that call her husband got off the phone and kicked the dog or was cranky with a sales clerk at the grocery store. It ended up that the phone lines were down because of a thunderstorm in town and he had been trying to reach her since early that afternoon. What happened? Crankiness and bad moods can be passed on.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 27, 2008

I am not taking a wireless phone with me and I am not going to talk about work with my friends where I am visiting. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Talking about work all the time is not healthy for anyone. I cant wait! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 17, 2008

Be professional on the phone and greet people who come calling, but not everyone needs to get in to see the boss. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Be protective of your boss’s time. Be very selective and guard their time. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Filing 2008 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Enter it in calendar. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Calendars International 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. GET TO KNOW YOUR CO-WORKERS. and find out early on who you can go to and trust.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100