Success

JULY 20, 2023

To keep the 76,000-square-foot store running with only 120 employees, down 40% from the prior year, and with 50% fewer staff in the restaurant, they had to find efficiencies like streamlining the restaurant menu. My dad told me: ‘Rick, if you want the restaurant to run well, be in the restaurant.’ Great advice.”

Restaurants 189

Restaurants Mentoring Finance 2002 189

The Leader Assistant Podcast

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 114

Customer Service Restaurants Budget Environment 114

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. With over 1200 restaurants and $1.5 photo credit: Carl Black.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

Service Untitled

FEBRUARY 17, 2011

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

Customer Service 40

Customer Service Phones Medical 2008 40

The Leader Assistant Podcast

OCTOBER 22, 2023

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. She also leads SW Administrative initiatives and partners with the NAMR Administrative Team. She also leads SW Administrative initiatives and partners with the NAMR Administrative Team.

Management 98

Management AT&T 2018 Training 98

Success

DECEMBER 21, 2022

Join a class at your fitness club, an exercise group or a team sport. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Ask restaurant servers for low-sodium options—you’d be surprised how eager they are to help. Or, if you can afford it, hire a trainer.

Mentoring 345

Mentoring Goals Clothes Expenses 345

The Leader Assistant Podcast

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! Be sure to check out my first conversation with Cathy in episode 117 of the podcast. LEADERSHIP QUOTE Leadership is an action, not a position!

Networking 106

Networking Restaurants Customer Service Budget 106

The Leader Assistant Podcast

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 119

Restaurants Mentoring Customer Service Interviewing 119

The Leader Assistant Podcast

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service 98

Customer Service Restaurants Budget Interviewing 98

Entrepreneur.com

JUNE 22, 2025

By Entrepreneur Store Edited by Jason Fell Jun 22, 2025 Share Copy Disclosure: Our goal is to feature products and services that we think youll find interesting and useful. StackCommerce If youre running a business, leading a team, or wearing multiple hats as a founder, you already know time is your most valuable asset.

2025 63

2025 Restaurants Customer Service Staples 63

The Leader Assistant Podcast

MAY 21, 2023

In this episode of The Leader Assistant Podcast , Yvette talks about working with executives who have a hard time letting go of control, being part of an executive assistant team, supporting multiple executives, and asking for a seat at the table.

Restaurants 98

Restaurants Customer Service Interviewing Budget 98

Service Untitled

OCTOBER 17, 2011

We go out for a Saturday night dinner with our neighbors, our relatives or our co-workers and the conversation most likely centers around that last unhappy experience at the airport, the restaurant, or the mall. Still imagine all the damage this entire bad customer service experience has had on the business.

Customer Service 40

Customer Service Purchasing Cubicle Clothes 40

The Leader Assistant Podcast

FEBRUARY 12, 2023

In this episode, Nichole discusses advocating for assistants to the leadership team, extending grace at work, transitioning from being a peer to being a manager, and more. Nichole Brooks has an extensive career as an administrative professional with 30 years of experience, including her current role as an Administrative Operations Manager.

Administrative Professionals 98

Administrative Professionals Restaurants Customer Service Budget 98

Eat Your Career

NOVEMBER 17, 2011

The other night, my parents and I hit a local restaurant for happy hour. In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. But it set off alarm bells for me.

Customer Service 100

Customer Service Expenses Restaurants Facebook 100

The Leader Assistant Podcast

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 98

Restaurants Customer Service Budget Networking 98

The Leader Assistant Podcast

NOVEMBER 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management 98

Management Restaurants Customer Service Budget 98

The Leader Assistant Podcast

SEPTEMBER 3, 2023

She has been with AGPROfessionals since 2015 and supports the CEO/Owner, and two other executives, as well as manages the office and a small team of admin. Buscaglia ABOUT JODI Jodi Reed has been an admin for over 30 years and an executive assistant for 5 years.

2015 98

2015 2019 Restaurants Customer Service 98

The Leader Assistant Podcast

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Forms 97

Forms Finance Restaurants Customer Service 97

The Leader Assistant Podcast

APRIL 30, 2023

The company has grown organically to a team of 24 employees. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Agencies 98

Agencies Interviewing Restaurants Customer Service 98

The Leader Assistant Podcast

JUNE 4, 2023

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Travel Customer Service Stress 98

The Leader Assistant Podcast

AUGUST 6, 2023

Imagine building a team, becoming a trusted leader, creating new processes, driving efficiency, and growing successful businesses all in less than a year. Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust.

AT&T 98

AT&T Restaurants Customer Service Interviewing 98

The Leader Assistant Podcast

FEBRUARY 19, 2023

She came to this role after a varied career path including Automotive Service Management in addition to Real Estate and Vacation Planning in the USVI.

2004 98

2004 2019 Administrative Professionals Restaurants 98

The Leader Assistant Podcast

JULY 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Customer Service Budget Interviewing 98

The Leader Assistant Podcast

NOVEMBER 19, 2023

. – Steve Prefontaine CONNECT WITH JARED Jared on LinkedIn Offsite – Save 10% when you mention Leader Assistant to the Offsite team! If you’re planning a team retreat, Offsite can save you time, money, and stress.

2015 98

2015 Networking 2013 Restaurants 98

The Leader Assistant Podcast

NOVEMBER 5, 2023

John Quincy Adams CONNECT WITH ANDREA Andrea on LinkedIn Executive Team Member Questionnaire ABOUT ANDREA Andrea Shaffran is an Executive Assistant to eight executives, the District Secretary for the Board of Directors, and the Designated Election Official for the Aspen Valley Hospital District.

Administrative Professionals 98

Administrative Professionals Restaurants Customer Service Networking 98

The Leader Assistant Podcast

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes. Ellen Richards brings a wealth of knowledge and skills honed over a long and successful career.

Restaurants 98

Restaurants Customer Service Training Budget 98

The Leader Assistant Podcast

JUNE 11, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 104

Restaurants Customer Service Interviewing Budget 104

Allwork

APRIL 8, 2024

But Frank, something else we’re seeing just kind of that shift from traditional real estate is we have so many companies coming to us today saying, I need a hybrid work model for my team. I’ve got 30 people or I’ve got 40 people, but I need a team space that’ll hold eight or ten people. Nice food is good.

AT&T 246

AT&T Home Office Restaurants FedEx 246

The Leader Assistant Podcast

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals 98

Administrative Professionals Restaurants Customer Service Training 98

The Leader Assistant Podcast

SEPTEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Customer Service Budget Interviewing 98

The Leader Assistant Podcast

DECEMBER 17, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Customer Service Budget Networking 98

The Leader Assistant Podcast

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Customer Service Budget Interviewing 98

The Leader Assistant Podcast

MARCH 5, 2023

00:29:12 Trust your team’s productivity. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. 00:07:07 Find the perfect match.

Administrative Professionals 98

Administrative Professionals Retirement Restaurants Travel 98

The Leader Assistant Podcast

JULY 23, 2023

Her team spirit and uncanny ability to elevate and energize those around her are unmatched. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals 98

Administrative Professionals 2023 Finance Restaurants 98

The Leader Assistant Podcast

JULY 9, 2023

Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. Prior to starting Capacity, David was the CEO of Answers Corp.

Management 98

Management 2014 2017 2006 98

The Leader Assistant Podcast

DECEMBER 10, 2023

Izzy Gousby is the manager of an executive support team, has over 25 years of experience in the administrative field, and is also a Veteran of the United States Army Reserves. Blanchard CONNECT WITH IZZY Izzy on LinkedIn ABOUT IZZY Isadora Gousby, also known as Izzy, is the manager for the Boston Executive Support Team at Analysis Group.

Confidence 52

Confidence Management Restaurants Mentoring 52

The Leader Assistant Podcast

APRIL 23, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Calendars 98

Calendars Email Management Restaurants 98