This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Rapid Growth Across Diverse Fields Remote job postings have increased by 8% in recent months, with some industries seeing even faster growth. FlexJobs identified the ten fastest-growing fields for fully remote roles during the first half of 2025, excluding traditionally remote-heavy sectors like IT and customerservice.
In other words, to qualify as a soft skill, it has to provide benefits for all job positions, regardless of industry. Of the top two candidates who applied, Candidate A has a tiny bit of experience with AI, but they could have communicated better during the interview and seemed unorganized. Don’t hesitate to cultivate them.
As AI agents and robots enter the picture, the pioneering computer scientist dubbed the Godfather of AI, Geoffery Hinton, has predicted one industry will be safe from the potential jobs armageddon: healthcare. Health care is a key industry expected to thrive amid the U.S.’s But many health care roles will be safe and sound.
The technology industry, the original epicenter of AI adoption, is now seeing many of its own workers displaced by the very innovations they helped create. The same can be said for customerservice workers. Maybe you or friends have been impacted: artificial intelligence is already transforming work, not least hiring and firing.
They’ll also need strong customerservice skills and the ability to clearly explain the digital tools and systems they use—such as scheduling software, collaboration platforms, or automation tools—to clients and stakeholders who may be less tech-savvy. They vet for chemistry and context, and don’t just check boxes.
The workplace is undergoing a radical transformation, with artificial intelligence (AI) poised to replace traditional roles in many industries. While the fintech giant behind buy now, pay later services isnt entirely replacing its workforce with machines, it has halted hiring for nonessential roles, embracing AI to streamline operations.
During his June 16, 2025 interview with The Diary of A CEO podcast host Steven Bartlett, Hinton identified paralegals’ and customerservice reps’ jobs as among those on the chopping block. ” Hinton, in his June 2025 podcast interview, pointed to a past example of this approach.
I could get experience with industry standard platforms and all of that. Other sports industries. Our benefit is in the customerservice and the quality of work and the relationship we’re able to build with our clients. We’ve done bookings for cheerleading competitions that have gone out of town.
Although soft skills won’t replace technical know-how in some positions and industries anytime soon, many hiring managers are eager to find a candidate with technical expertise who can also complete tasks effectively and get along with team members. Soft skills are personality traits or behaviors that can be hard to define.
AI can help companies hire the right employees, take over the interview process, and power today’s chatbots — which enable HR departments to spend less time answering basic questions. In the coworking industry, AI-based forecasting provides a way for businesses to anticipate any potential budget deficits in advance and adjust accordingly.
The relative importance of hard skills vs. soft skills can vary between industries and positions. Technical expertise provides direct, objective evidence of an individual’s ability to excel in tasks required for excellence in specific industry roles. So how do they differ?
In pursuit of this newfound liberation from the conventional office, prospective digital nomads and remote workers are navigating a maze of job boards and virtual interviews, armed with a cache of in-demand skills like software savviness, digital communication finesse, and bulletproof self-discipline.
In the interview, passion about your company and mission are great. We had a sign at our industrial engineering shop. Read trade journals in your industry. But examine other industries too. Thanks to platforms such as Facebook, LinkedIn, and YouTube, virtually every industry and interest has an online community.
You’re looking at budgets for 2024 and your company needs to meet stringent deadlines to deliver products or services faster and more effectively than ever before. This is a common problem throughout many industries. In addition, adding global talent gives you the option to offer 24-hour coverage to meet customers’ needs.
Whether they are directors of happiness or chief happiness officers, their biggest priority is making people look forward to work every single day—regardless of their industry. Berg and the other happiness practitioners interviewed for this story talked about how crucial it is to simply be there for the people in their offices.
Maybe it’s too niche to the organization or an industry, but the item doesn’t have broad significance. Change the narrative if you are changing industries If you are seeking a different type of job or switching industries, your LinkedIn page shouldn’t reflect your old life, Downs says.
With decades of experience managing businesses in the private club industry, the Carpenters could write the book on providing premium customerservice. Here is some more of the key insights from the Carpenters’ Achievers Exclusive interview. . Great organizations have an empowering foundational culture.
It is also true with our customers. If we put them first in all we do – the customerservice experience improves. Word circulates that your business is the customer-friendly business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.
Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customerservice survey of 16 countries. The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart.
And in my nearly 20 years around the administrative staffing industry, I had heard only fantastic things about the conference. Brandi is a frequent speaker on employment issues and has been interviewed by the media on career, job search, workplace, hiring and management topics. So did the revolutionary event live up to its billing?
It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. But… it’s great for customerservice and for live media.”. Learn the Mechanics.
Here’s what I said: I believe if we use social media as a way to connect – then yes, it can build wonderful relationships; with industry leaders as well as our customers/prospects. The comments are interesting – some that agree and some that don’t.
Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. That’s a big chunk of your customers. So how do you listen on Twitter? Visit Search.Twitter.
It’s no coincidence that National CustomerService Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
Best selling author – noted speaker – he is a gem in the industry of marketing and social media. His THREE WORDS are a classic strategy to focus your year and I’m a big fan! This all happened because Sheila GAVE me a high compliment with a recommendation.
There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.
You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry. The group directory allows you to search for groups by location or industry. Right now I’m using two of my groups to gather stories for my Hate My Customer project.
So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# Putting himself in the shoes of his customers. is celebrating their 35th year in business. is celebrating their 35th year in business.
We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.
In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.
Will people forget that his ego seemed to shine brighter than his gifts to the industry? Make or break moments are those times when we have the opportunity to build a relationship with our customers or times when we do something that harms that relationship forever.
Service Untitled The blog about customerservice and the customerservice experience. What interested me was how the importance of customerservice varied in different industries. What have you noticed about service in countries besides the United States?
I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customerservice and HR professionals. We talk about CUSTOMERSERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.
How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.
Caroline Rice is a c-suite executive assistant with 20+ years of experience successfully managing the administrative needs of top executives across several industries, including Wall Street. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?
Karen Condi Karen Condi, the visionary founder of Allwork.Space, brings nearly two decades of shared workspace and co-working industry experience to the table. Her expertise in leadership has made her a sought-after thought leader and resource in the industry. Transcript Frank Cottle [ 00:00:30 ]: Hey, Karen, good to meet you.
Monica Martin is a longtime assistant in the aerospace engineering industry. She has 36 years of administrative experience, focused in the aerospace engineering industry. LEADERSHIP QUOTE Great leaders find ways to connect with their people and help them fulfill their potential. Or maybe you’d like to sponsor an episode or two?
This helps to ensure the customer thoroughly understands what you’ve said before tackling another issue. We can get wrapped up in our industry and forget that most normal people don’t live and breathe our world and as such – probably aren’t familiar with our abbreviations or jargon. Avoid jargon.
Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Concetta M. LEADERSHIP QUOTE Love is in the details. Concetta holds a B.S.
Well, not only do I interview Annie in this conversation, but she also interviews me. Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. As a heads up, this episode is a bit out of the ordinary.
Service Untitled The blog about customerservice and the customerservice experience. Click “read more&# to read the interview. Question: Do you have anything you want to add or anything that is relevant to mention about customerservice for American Express? What do we have?
Back then, the marketing industry was abuzz about how citizen marketers were changing the landscape, whereas the second two editions have revolved primarily around the growing field of social media and how its methodologies have affected marketing as a whole. Within seven days they had commitments from 103.
Service Untitled The blog about customerservice and the customerservice experience. A system that makes special orders simple is a system that helps promote customerservice. Possibly Related Posts: L.L.Bean ranks #1 in customerservice L.L. Inventory tracking. At a local.
Service Untitled The blog about customerservice and the customerservice experience. They also ranked first in customerservice for May and June with complaints listed at 1.87 Airlines could employ more fleet service workers to load baggage at peak travel times to help maintain schedules.
We organize all of the trending information in your field so you don't have to. Join 208,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content