Success

JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) A brand united by look, feel and message is the goal wherever the customer engages.

FedEx 278

FedEx Social Media Customer Service 2014 278

Success

OCTOBER 11, 2021

We had a sign at our industrial engineering shop. Read trade journals in your industry. But examine other industries too. Thanks to platforms such as Facebook, LinkedIn, and YouTube, virtually every industry and interest has an online community. It simply stated, “ Never Stop Innovating.” You’ve heard it before.

Budget 279

Budget Facebook Resume Salary 279

The Small Business Blog

MAY 4, 2017

We’ve provided several key ways to build customer loyalty and help make your key customers into regulars. Making customers feel special. A first important way to build loyalty with your customers is to make them feel special. Small businesses also usually go hand in hand with local business and local customers.

Purchasing 234

Purchasing Customer Service Agencies Gifts 234

Success

SEPTEMBER 10, 2024

Below, freelancers share the ins and outs of life in each industry and some tips for those just starting out: 1. Social media manager What it is: According to ZipRecruiter , responsibilities include creating social media strategies and content for social media marketing, which can include videos, content calendars and email blasts.

Social Media 246

Social Media Finance Skills Agencies 246

Success

SEPTEMBER 15, 2024

If you’re a freelancer, you must handle everything from accounting and marketing to customer service and project management. Mailchimp : This all-in-one platform simplifies email marketing, allowing you to design campaigns, automate workflows and analyze results for better engagement.

Basecamp 264

Basecamp Social Media Project Management Collaborate 264

BMT Office Administration

JULY 30, 2024

In other words, to qualify as a soft skill, it has to provide benefits for all job positions, regardless of industry. Most conversations now occur over email, SMS, and instant messaging apps like Slack. Modern employees must be able to successfully interpret static messages sent through email and text.

Skills 52

Skills Customer Service Project Management 2020 52

The Leader Assistant Podcast

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

Email 95

Email Management Confidence Policies 95

Success

NOVEMBER 24, 2022

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. In addition to being shown at industry events and trade shows, these customer story videos were emailed to new customers upon buying the insurance.

2003 279

2003 2007 Staples 2013 279

Success

SEPTEMBER 1, 2023

Maybe it’s too niche to the organization or an industry, but the item doesn’t have broad significance. Change the narrative if you are changing industries If you are seeking a different type of job or switching industries, your LinkedIn page shouldn’t reflect your old life, Downs says. “A

Resume 264

Resume Cover Letter Holidays ASAP 264

Allwork

MAY 22, 2024

By integrating these tools, coworking spaces can boost member engagement and attract new members, positioning themselves as industry leaders. One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Don’t let your hard work go unnoticed.

Collaborate 299

Collaborate Environment AT&T Budget 299

Success

OCTOBER 19, 2021

That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. These media help you build your brand’s reputation as an industry expert. But they serve brand and marketing scalability roles too.

Social Media 264

Social Media Suppliers Business Cards Health 264

Allwork

AUGUST 9, 2024

Deutsche Bank: Partnered with NVIDIA to harness AI for improving risk management , boosting productivity, and enhancing customer service. These AI initiatives show how generative AI could reshape industries by automating repetitive tasks and allowing employees to focus on higher-value work.

Customer Service 130

Customer Service International Email Management 130

Customers Rock!

SEPTEMBER 6, 2011

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online. Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ?

Customer Service 100

Customer Service Social Media Credit Card Email 100

Service Untitled

MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. Is self-service better than live customer service? photo credit: katerha.

Customer Service 40

Customer Service Restaurants Agencies Holidays 40

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States?

Customer Service 40

Customer Service Etiquette 2006 2009 40

Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? Best selling author – noted speaker – he is a gem in the industry of marketing and social media. com as my email address). Only problem is – I don’t know Sheila to give her a recommendation.

2009 100

2009 Customer Service 2008 2010 100

Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

Customer Service 40

Customer Service Expenses Social Media Phones 40

The Leader Assistant Podcast

JUNE 11, 2023

Caroline Rice is a c-suite executive assistant with 20+ years of experience successfully managing the administrative needs of top executives across several industries, including Wall Street. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

Restaurants 105

Restaurants Customer Service Interviewing Budget 105

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Take care of your customers and attract new ones.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

Customer Service 40

Customer Service Phones Monster Email 40

The Leader Assistant Podcast

JULY 16, 2023

Monica Martin is a longtime assistant in the aerospace engineering industry. She has 36 years of administrative experience, focused in the aerospace engineering industry. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

Restaurants 98

Restaurants Customer Service Budget Interviewing 98

The Leader Assistant Podcast

SEPTEMBER 24, 2023

Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years. You can email me at podcast@leaderassistant.com. Concetta M.

Restaurants 98

Restaurants Customer Service Budget Interviewing 98

Practically Perfect PA

MAY 4, 2017

As a company, our management team holds over 25 years in the industry, TCS pride themselves on regular vehicle and driver vetting as well as holding high levels of Public, Employee and Motor insurance. Personal Service. We will always answer your call directly and will reply to any emails that are sent within 30 minutes.

Travel 127

Travel Negotiating Customer Service Expenses 127

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? This helps to ensure the customer thoroughly understands what you’ve said before tackling another issue. Avoid jargon. Keep that in mind – don’t assume they know what you are talking about.

2010 100

2010 2009 Customer Service 2008 100

The Leader Assistant Podcast

DECEMBER 3, 2023

Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries. Join my email list here if you want to get an email when a new episode goes live.

Networking 108

Networking Restaurants Customer Service Budget 108

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media 2009 Customer Service 2008 100

The Leader Assistant Podcast

DECEMBER 17, 2023

Leslie Martinez is a longtime executive assistant in the financial services industry, and is passionate about helping EAs. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Customer Service Budget Networking 98

The Leader Assistant Podcast

JUNE 18, 2023

In this episode of The Leader Assistant Podcast , Janice talks about working with founders, remote work as an assistant, aspiring to be a chief of staff, and working in the cryptocurrency industry. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

2019 98

2019 Restaurants Customer Service 2020 98

The Leader Assistant Podcast

AUGUST 20, 2023

Victoria also has career experience in the tech industry. Victoria’s Email -> victoria@phoenixhydrogen.com ABOUT VICTORIA Victoria Leech is the Chief of Staff at Phoenix Hydrogen, a Hydrogen Infrastructure company. Join my email list here if you want to get an email when a new episode goes live.

Stress 98

Stress Restaurants Customer Service Email 98

The Leader Assistant Podcast

MARCH 12, 2023

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. Join my email list here if you want to get an email when a new episode goes live. It’s about having all the right questions.

Management 98

Management 2009 Restaurants Customer Service 98

The Leader Assistant Podcast

MAY 21, 2023

Yvette Nieves has been an Executive Assistant for 25+ years in multiple industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 98

Restaurants Customer Service Budget Interviewing 98

The Leader Assistant Podcast

AUGUST 6, 2023

Her solid business acumen, unwavering curiosity, and genuine passion for employee culture provide her the ability to fill any gaps necessary for a team’s success, and with over two decades of experience leading teams across varying industries and businesses, she has a wealth of tools, resources, and experiences to draw from.

AT&T 98

AT&T Restaurants Customer Service Interviewing 98

The Leader Assistant Podcast

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting. Join my email list here if you want to get an email when a new episode goes live.

Goals 98

Goals 2004 Restaurants Customer Service 98

The Leader Assistant Podcast

MARCH 5, 2023

Following her retirement from military Service, she started a one-woman business providing virtual administrative support to retired General Officers and independent consultants in the defense industry. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

Administrative Professionals 98

Administrative Professionals Retirement Restaurants Travel 98

The Leader Assistant Podcast

JULY 23, 2023

Michelle has built a strong reputation as a confident, experienced Administrator who is committed to improving and elevating the EA industry. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com. Either way, I’d love to hear from you!

Administrative Professionals 98

Administrative Professionals 2023 Finance Restaurants 98

The Leader Assistant Podcast

MAY 14, 2023

Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

Confidence 98

Confidence Interviewing 2019 Restaurants 98

Eco-Office Gals

DECEMBER 10, 2013

E-receipts are now so easy and secure to create that many businesses large and small offer e-receipts to customers who prefer a digital record to a receipt that gets lost or ruined. E-receipts are easy to generate through an effective credit card processing solution that issues the e-receipt to the customer’s email address at their request.

Credit Card 100

Credit Card Customer Service Email Environment 100