Customer Service Email Expenses UPS 
The Small Business Blog
JANUARY 25, 2011
Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.
Success
JUNE 26, 2023
Carrying more insurance than your state’s minimum requirements is generally recommended since accidents can get expensive, especially if someone is seriously injured or has a lot of property damage. Once you pay this amount, the insurance company covers the rest of the costs up to the policy limits. Raise your deductible.
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Success
MARCH 24, 2022
Rowling was rejected by dozens of publishers before the Harry Potter series was picked up by a small London publishing house—all because her 8-year-old daughter persisted and insisted that Rowling continue to submit her manuscript. Pick up the phone, knock on the door, reach out to those people, and go for what you want. Don’t give up.
Service Untitled
OCTOBER 8, 2013
So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as to whether offense or defense is more important? Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score.
Service Untitled
JULY 31, 2012
Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.
Service Untitled
MAY 23, 2011
Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.
Success
OCTOBER 27, 2021
Maria quit her job as a project manager two years ago to follow her dreams of starting her own business, a decision she actually made after picking up a copy of SUCCESS magazine. . I promise, once you decide that you are no longer willing to compete on price alone, your world (and your business) will open up. Get clear on your mission.
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