Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Of course, the level of care and attention that you need to devote to customers ultimately depends on your business model.

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Email Management Microsoft Outlook Social Media 133

Success

JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) Tropicana had altered a branded asset with dire results and would have to reverse course.

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FedEx Social Media Customer Service 2014 278

Tips From T. Marie

SEPTEMBER 19, 2023

The beauty of providing virtual assistant services lies in the multitude of paths you can choose, and the diverse tasks people are hiring for make landing a role highly probable. Customer Relations Services: Put your people skills to work by assisting clients in delivering exceptional customer service that leaves their customers delighted.

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Customer Service 2023 Calendars Email 241

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Customer Service Social Media AT&T Interviewing 198

The Leader Assistant Podcast

JANUARY 21, 2024

In this episode of The Leader Assistant Podcast, Maggie takes a deep dive through her new course, the Nova Chief of Staff Certification. Maggie has 20 years’ experience leading large teams and has spent her career focused on both customer and employee experience at companies including T-Mobile, Nordstrom, and Starbucks.

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Restaurants Customer Service Budget Networking 98

The Leader Assistant Podcast

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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Email Management Confidence Phones 96

The Leader Assistant Podcast

AUGUST 6, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Maggie shares a bit about her experience as a Chief of Staff and walks us through her new course, the Chief of Staff Certification. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

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AT&T Restaurants Customer Service Interviewing 98

Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Selling a digital product, such as a book or an online course is far simpler. Email strangers to ask if you can set up a five-minute call. selling services? Launch a survey.

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Social Media Email Google Interviewing 288

Success

OCTOBER 11, 2021

For instance, Peirce College in Philadelphia addressed declining enrollment by offering online courses and more associate-degree level programs. Create a positive company culture and constantly improve your customer service. It spreads in invisible ways such as word-of-mouth, email, message boards, and Facebook groups.

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Budget Facebook Resume Salary 279

Tips From T. Marie

AUGUST 27, 2024

AI isn’t just about crunching numbers or automating customer service. Just picture it—need to draft that perfect email? Picture this: an AI that can analyze market trends, spy on your competitors (legally, of course), and give you insights that would take hours to gather on your own. What can you do with AI? No problem.

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Social Media Customer Service Legal Phones 246

Tips From T. Marie

SEPTEMBER 17, 2024

Remember back when people thought virtual assistants were only for answering emails and scheduling meetings? Today, virtual service providers are practically superheroes in business capes (without the unwanted attention a cape gets you). The course is fully updated for 2024 with new information, new materials, and new videos.

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Success

JUNE 20, 2023

Perhaps your goal that day is to spend time with your family or enjoy a day on the golf course.) So read the books and articles, listen to the audio and take the courses. Limit how often you check and answer emails. You set aside two different times during the day to answer email: once at the start, the second at the end.

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Management Email Goals Learning 306

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. Of course, I agreed to speak with him—he was “the authority,” after all. It might lack the budget for training customer service reps to use the new software. Here’s a common example.

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Restaurants Customer Service Budget 2014 279

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. You can follow any responses to this entry through the RSS 2.0

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Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

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Interviewing Google Docs Customer Service Google 227

Customers Rock!

SEPTEMBER 6, 2011

She wanted to share a customer service story with me and get my take on it. Of course, the three big guys sent me order acknowledgment and tracking info all through the process. Note: Zappos had the best and most prompt services of the three big companies, of course.) Look in the mirror.

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Customer Service Social Media Credit Card Email 100

Service Untitled

MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. Of course, some professions do not lend at all to any kind of personalized online chat.

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Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

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Service Untitled

JULY 29, 2011

Isn’t that all part of customer service; to protect our privacy wherever we shop? Of course some tracking is needed for the Internet to function, but invasive practices by advertisers and online publishers have taken the privacy out of our virtual shopping carts too many times. photo credit: red.es.

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Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Customer Service Social Media Facebook Phones 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customer service.

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Customer Service Purchasing 2011 Restaurants 40

Service Untitled

JUNE 7, 2013

Of course notwithstanding anything to the contrary, dentists along with their expertise to keep our smiles shining, should also prescribe to the ultimate quest of customer service no matter how advanced their dental education may have been. So what qualities should a dental office present?

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Customer Service Learning Medical Confidence 40

Service Untitled

APRIL 21, 2011

Of course, depending on your budget, the experience could have ranged from modest to extravagant, but I’m betting that nearly everyone can remember that particular feeling of euphoria. It was beyond just satisfied; you as a customer were particularly delighted. It is, however what a customer really searches for when shopping.

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Service Untitled

MARCH 9, 2011

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Of course there is no magic formula, but the more we empower our staff with the best tools available, the less mistakes they are going to make.

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Customer Service Policies Training AT&T 40

The Small Business Blog

MARCH 30, 2010

Only allow yourself a certain amount of time for tasks that can become time consuming, such as reading and responding to email. There will, of course, be times when deadlines need to be met or work just has to be done that will make even the most well organized small business owner feel that they are not managing their time effectively.

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Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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2008 Customer Service Cubicle 2007 100

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. Do toll-free numbers help customer service? Both factors are probably at play here.

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Customer Service Etiquette 2006 AT&T 40

Service Untitled

JANUARY 29, 2010

Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.

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Customer Service Etiquette 2010 2006 41

Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Customer Service Phones Monster Email 40

Service Untitled

OCTOBER 8, 2013

Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score. Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense?

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Customer Service Social Media Expenses Promotion 40

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

Service Untitled

DECEMBER 17, 2013

How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Now on the other side of the customer service grid lies the company only interested in viewing me as a dollar sign.

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Customer Service Holidays Social Media Restaurants 75

Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

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Customer Service Credit Card AT&T 2010 40

Step It Up VA Coaching

OCTOBER 25, 2012

Of course you are committed to providing your clients with the services they contract with you for, and to the best of your ability. But what sets you apart from other businesses providing similar services just as well? And they’re things that are not always mentioned when we talk about customer service.

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Customer Service Gifts Purchasing Etiquette 100

Eat Your Career

NOVEMBER 17, 2011

Of course, we still placed our order and it wasn’t a big deal. In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. Email this to a friend? Tweet This!

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Customer Service Expenses Restaurants Facebook 100

The Small Business Blog

JUNE 15, 2010

I will of course keep trying to outsource as it isn’t possible for me to hire a lot of people and I still need help but how do you assure that the people that you hire cares about the project you give them ? Sponsors Advertise Here? Digg Furl Netscape Yahoo!

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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Social Media Customer Service 2005 Facebook 40