The Small Business Blog

MARCH 28, 2010

Forex Robot : Take Your Company Public In Less Than 10 Days? Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products.

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Success

MAY 1, 2025

You might think that AI is just for enterprise-level companies, those with large budgets to spend. From a small business using AI for marketing to a company turning to AI for inventory management, there are many ways to consider using machine learning for business. It can also complete actions on behalf of customers.

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Allwork

DECEMBER 26, 2023

Augmenting your staff with freelance talent can help your company to scale quickly while reducing labor and operations costs. Freelancers can offer expertise that might not be available in house, helping to meet tight deadlines and providing fresh insight based on their experience with multiple companies.

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Service Untitled

MARCH 29, 2011

The economy leaves customer service budgets strained, and more than one company has trimmed their services back, but according to the Institute of Customer Service, chief executive Jo Causon, quality service is even more important in times like this. photo credit: MikeTroy Photography.

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Make or Break Moments

OCTOBER 27, 2010

When you look at the company budget – do you spend equal dollars on marketing for new customers as you do servicing your existing customers? When the economy started to tank, one of the first things companies pulled was training. I wonder if [.].

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The Leader Assistant Podcast

JULY 2, 2023

Jen Johnsen has been part of Children’s Theatre Company as Executive Assistant since 2013, managing the Artistic and Managing Directors. Jean-Luc Picard CONNECT WITH JEN Jen on LinkedIn ABOUT JEN Jen Johnsen has been part of Children’s Theatre Company as Executive Assistant since 2013, managing the Artistic and Managing Directors.

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The Leader Assistant Podcast

JULY 23, 2023

In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

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Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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The Leader Assistant Podcast

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

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Customer Service Restaurants Budget Networking 115

Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off. I’m looking forward to a great year of customer service. photo credit: NeoGaboX.

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Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

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Service Untitled

APRIL 21, 2011

Of course, depending on your budget, the experience could have ranged from modest to extravagant, but I’m betting that nearly everyone can remember that particular feeling of euphoria. It was beyond just satisfied; you as a customer were particularly delighted. It is, however what a customer really searches for when shopping.

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Service Untitled

JANUARY 25, 2012

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away? Floor personnel are talking on their cell phones.

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Service Untitled

JULY 20, 2012

The service, depending on the city can handle hundreds of requests ranging from procuring a dog license, city parks and recreation, job applications, trash pickup, or information about specific services and problems. By 2012, city records show the service has handled 4.5 million contacts. How does your city compare?

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The Leader Assistant Podcast

MAY 7, 2023

Prior to Cohere, Naomi was at DeepMind, the London-based artificial intelligence research company owned by Alphabet. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Restaurants Mentoring Customer Service Interviewing 119

The Leader Assistant Podcast

AUGUST 27, 2023

She’s the first individual to fill this position within the growing company, under leadership of a new CEO. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Allwork

NOVEMBER 6, 2023

So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves. And then the opposite side is much more of the model that is flexible Office, or it’s traditionally been known as Serviced Office, a business center. I think that’s always the one.

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Service Untitled

AUGUST 21, 2012

After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

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The Leader Assistant Podcast

OCTOBER 8, 2023

He currently owns four digital companies, five wedding venues, and real estate investment properties. He later sold the company after 27 months. He has since built multiple 7+ figure companies and built a strong and growing real estate portfolio.

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Service Untitled

MARCH 28, 2012

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. What happens however, in the poorer hospital areas where massages and high paid chefs are not an option in the medical hospital budget?

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The Leader Assistant Podcast

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff.

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Networking Restaurants Customer Service Budget 110

Success

JUNE 20, 2023

For instance, start your day addressing customer service challenges. Tracking time is like a budget for money. It’s a time management technique many in your company are likely to employ. “We “Switching between types of tasks is mentally draining. Then, move onto marketing campaigns.

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Small Business CEO

OCTOBER 13, 2020

However, it has real, quantitative effects on your company. A good customer experience is reflected in your retention rates, your referrals, and increased spending. In fact, 2019 data from Gartner found that “CX drives over two-thirds of customer loyalty, outperforming brand and price combined.”.

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Customers Rock!

AUGUST 28, 2010

Many companies spend a lot of time and money on attracting new customers to their product or service. Much of the marketing budget is spent on mass approaches such as advertising and direct mail. Interactions with existing customers tend to be one of the following types: A bill. Customer apologies, where needed.

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The Leader Assistant Podcast

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

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The Leader Assistant Podcast

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. In this episode of The Leader Assistant Podcast, Natalie Lee shares her journey from working in HR to being an executive assistant, working at a remote-first company, and nurturing psychological safety in the workplace.

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Management Restaurants Customer Service Budget 98

The Leader Assistant Podcast

JUNE 25, 2023

Leigh Felton has over 25 years of experience working in executive operations and chief of staff positions for companies like Microsoft and the State of Washington.

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Restaurants Customer Service Interviewing Budget 98

The Leader Assistant Podcast

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

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Restaurants Customer Service Budget Networking 98

Service Untitled

MARCH 19, 2012

So what does customer service look like in the home building business? Customers want a builder to take the time to understand their wants and needs, the builder to ask the right questions, to understand a buyer’s style and to be responsive, understanding, and considerate through the entire experience.

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The Leader Assistant Podcast

JANUARY 14, 2024

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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The Leader Assistant Podcast

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19. Eryn Anitavi has been an entrepreneur since the young age of 10.

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Workplace Insight

OCTOBER 23, 2024

Over half (53 percent) of HR leaders cited a lack of suitable candidates for open roles and inadequate budgets to address the gaps left by increased sickness and declining productivity. Fewer companies are increasing hiring efforts this quarter — 28 percent compared to 38 percent the start of the year.

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The Leader Assistant Podcast

MARCH 19, 2023

Her passion lies in communication and how it can shape a company from the top down. Her passion lies in communication and how it can shape a company from the top down. Jessica McBride has over 10 years of experience in supporting executives.

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The Leader Assistant Podcast

DECEMBER 31, 2023

Sage recognizes the importance of being a stellar representation of the executive and the company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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The Leader Assistant Podcast

AUGUST 20, 2023

. – Audre Lorde CONNECT WITH VICTORIA Victoria on LinkedIn victorialeech.com joindonna.io (A training program designed to help entry-to-mid-level Executive Assistants at mid-sized companies up-level their skills and advance their careers.)

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The Leader Assistant Podcast

FEBRUARY 12, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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