This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
GetHuman.com is a website that lists thousands of companies along with their various customerservice numbers WITH instructions on how to avoid those automated messages and get to a real human!
2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customerservice, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements.
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t make the customer work Foster Relationships Go Above and Beyond Be enthusiastic Be helpful without being annoying (good one!)
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customerservice process? The customers. The response?
Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customerservice numbers and the shortcut secrets to help you connect with a real person.
Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customerservice representative would be if you tried to deal with your issue in a more positive manner. How would you feel?
It is also true with our customers. If we put them first in all we do – the customerservice experience improves. I’l created a little booklet that offers 105 ways to put customers first. A great gift for a new business owner or store manager, Put Customers First is just $9.95.
If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.
One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.
The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 CustomerService Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customerservice and HR professionals. We talk about CUSTOMERSERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.
Money, of course, is important, but what about the customer? Providing excellent customerservice is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.
I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&# We need to do the same thing with our customers. Customer complaints are another great place to look for patterns. She was looking for patterns.
I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. As this piece ( [link] ) suggests, services helps keep those new customers coming back for more.
I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customerservice trainer, and in training I reiterate the importance of the customer relationship.
I got instead a reminder of real customerservice hell a computer answerphone instead of a human voice - do you know what I mean? They are located in Exeter UK, where 2010 people according to January 2011 statistics are unemployed and claiming benefit. It certainly is not people is it! flipping heck!
On January 21, a customerservice agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customerservice representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.
Service Untitled The blog about customerservice and the customerservice experience. If customerservice telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.
Service Untitled The blog about customerservice and the customerservice experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Service Untitled The blog about customerservice and the customerservice experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
Service Untitled The blog about customerservice and the customerservice experience. After all, CEO Tony Hsieh encourages his customerservice representatives to make a Personal Emotional Connection. It’s Hsieh’s mantra, “Deliver WOW through service.&# Louis market.
We organize all of the trending information in your field so you don't have to. Join 208,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content