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Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Every time you answer the phone, you are accepting responsibility for the relevant interests of others. You are entrusted by them to use good judgment when responding to the caller’s requests for information.
Holding doors, saying “please” and “thank you” and practicing good table manners—most of us are well versed in these common social etiquette behaviors. But as technology and work arrangements evolve, the rules governing workplace communication etiquette may need to do the same. Try to respond to emails within 24 hours.
We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Etiquette expert, Anna Post, Emily's great-great granddaughter will present this program via our friends at Business Management Daily. Emily Post's Guide to Business Etiquette for the 21st Century.
Our technology is moving ahead full speed, but it seems our etiquette is lagging behind. Every time we turn around there's another article on etiquette. Why does all our good etiquette sense go out the window just because we are a cell phone? Remember everyone can hear your phone conversations when you are on a cell.
Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. Introducing Emily Post's Guide to Business Etiquette for the 21st Century. Introducing Emily Post's Guide to Business Etiquette for the 21st Century.
Work With Stephanie « 5 Easy Ways Kick-Start Your Daily Personal Productivity | Main | Grow Your Productivity by Hours a Day » Your Etiquette Practice Could be Killing Your Productivity Today I received a really nice note from one of my contacts, Amy Humphreys, at Illinois State University.
Home About Contact Me Links Sitemap A Telephone Etiquette Test Posted by Ian McKenzie Written on May 28, 2010 If youre new here, you may want to subscribe to my RSS feed. Test you telephone skills with this simple quiz: How quickly should you pick up a ringing phone? What information should your voice mail message contain?
With the increasing use of email as the first choice for business correspondence it opens a whole new world of dos and don'ts for the assistant.Here are Some Good-Sense Email Etiquette Tips: Email Salutations: Although email is less formal than writing a letter it is still polite to open with a greeting. Who are you?
Home About Me Advertise Kallout To Research Information By The Professional Assistant on Monday, October 20, 2008 Filed Under: MS-Word , Productivity , Research Y ou’re reading an article for some research that you are doing for our boss. You come across a piece of text that you are unfamiliar with.
Home About Me Advertise Trying to Phone/Fax Internationally? Then you just enter the phone or fax number in the third section. 4comments for this post Regina Thanks for posting the "trying to phone/fax internationally" issue. I found a great website called Time and Date.com. You have yourself the dialing instructions.
Monday, October 19, 2009 Choose Your Method of Communication Effectively – Email, Phone, In-person, “Snail&# Mail/Memos Have you ever received an email from someone who just started at the company asking you to do something and you haven’t been introduced? Or have you played the popular “phone tag&# game?
There is a certain etiquette and unspoken rule that comes to working remotely from a library and this is expected to be respected. If this is your preferred work environment, it may benefit you to invest in a portable charger that works with phones and computers just in-case you need to power one of your devices.
The results led to our first “ Email etiquette ” story. The “oops” factor: If you need more than two paragraphs to cover your topic, you’re better off using the phone, or attaching a Word* file. Pet peeve: Important information at the bottom of an email. Quick fix: If threads are necessary, keep vital information up top.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.
Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.
My cell phone reception is lousy in this part of the city." "OK, Phone disconnects. I've interviewed hundreds of people over the phone as a journalist, and I've been on the other end as I was interviewed over the phone for magazines, newspapers, radio and television. Avoid cell phones. Sure.prob.lots of." "Mr.
The blog is The Assistant’s Loft and the blogger shares some really useful information for assistants from tips on ordering flowers, phoneetiquette, what not to do as an assistant (i.e. I recently came across a blog I grew to love fast. It’s perfect for assistants!
The blog is The Assistant’s Loft and the blogger shares some really useful information for assistants from tips on ordering flowers, phoneetiquette, what not to do as an assistant (i.e. I recently came across a blog I grew to love fast. It’s perfect for assistants!
I jokingly told a friend of mine that sometimes it feels like the information I am looking for is in the archives and the door has been locked and I don't have the key. I write down any instructions I get from my boss, phone messages or anything I will need to remember to either pass on or do. But what about names of people?
The space crew had a robot that waved its mechanical arms and yelled, "Warning, Warning, alien approaching" or such other thing to protect and inform the crew. Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. Apparently not, when its by phone.
Do you have confidential information that you need to send to someone, but want to make sure that it gets treated like registered mail? For more information, visit www.reditag.com. If you would like more information on keeping your documents safe, take a look at the "How Safe Are Your Documents?"
Pick up the phone and speak to the person? Should you be formal or informal? Written or e-mailed messages, or quick phone calls, are most effective. Write back and ask for clarification? Craft a carefully worded reply that remains positive and avoids any possible negative interpretation (skirting potential conflict)? Joan Burge.
Follow In-Person Meeting Norms You wouldn’t wander into the boardroom at work 15 minutes late while munching on a cheeseburger and talking loudly on your cell phone. Make sure your laptop is charged, your internet connection works, and you have any files or information you’ll need to access ready to go.
Do you try to "go green" by not printing e-mails or other documents that you could be e-mailing to others that you want to share this information with? You really have to be careful with these, as pertinent company information could leak out into the wrong hands. We are in week 3 now and cannot get rid of our recycling.
Does it make any difference whether you IM or phone someone? For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more. What information am I sending? Goal/Motive.
Do you want to walk over to their cubicle while their talking loudly on the phone and give them a piece of your mind? One of my readers asks: Ive been reading your blog for the past few months and really appreciate all the information and tips you provide! This happens to the best of us all of the time.
Here are the 4 easy steps to do this: Highlight the information you want to change from vertical to horizontal or vice versa, depending on which way you need to change the information. Give it a try yourself and see how quick it can be to manipulate information from vertical to horizontal and vice versa. Click Transpose!
Your manager asks you to create a report of some sort and wants you to send it to a client, but making sure that they cannot manipulate the information. Also, keep in mind that you don’t want anyone to alter the information in your report. This will enable you to create a PDF-like file where no one can manipulate information.
Does your boss come up to you and ask you to find information on an e-mail that youve received and needs it yesterday? A new window will pop up with results that will populate as the system retrieves this information. You can even specify who sent the e-mail, who it was addressed to, date fields, etc.
If you chatter away in your e-mails and are trying to get your point across, this information will be quite juicy for your fingertips. Write out all the main points that you want to convey in the message (but be careful – ask yourself if the message should be formal or informal). Click send!
Click on the picture to find out more information. It will also aleviate pain caused by arthritis, tendonitis, and poor cirulation. It even gives the person a massaging effect, for lasting comfort. If you like this post, please subscribe to my feeds or get posts e-mailed directly to you. Until next time, Take care - of your clutter!
If someone else needs to access information, they can just click the "Read-Only" button. But if they need to change information, this could cause a problem. So the next time you know you will be leaving your desk for a long period of time, please make sure to close any files that are shared among your staff.
There are over 200 articles of information so far and growing. If you feel that you want to remain anonymous, please note that I never disclose any personal information such as your name, company, etc., I have been running this blog for just over a year now and it has grown quite a bit, as you can tell.
We actually can lock our computers automatically with our own settings, but I have confidential information that people can access, since I am the Administrative Assistant of the department. If this information ever leaked out, I would get into a lot of trouble. Best to always lock your computer when you leave it, even for a minute.
I have been updating my firms website stats for quite some time now and wanted to share some tips on getting the information correct - the first time. By The Professional Assistant on Friday, January 04, 2008 Filed Under: Productivity A re you being asked to check your companys website stats? Do you have software in place for it?
Why resignation etiquette matters Quitting now doesn’t necessarily mean you’ll never work with that boss or company again. “We Should your significant other break up with you by text or phone or email? When Walters started her own firm in 2021, Lents was one of the first people she informed. Hamilton agrees.
You have the option of keeping your identity confidential or if the particular job site doesn’t allow for this, Resume Rabbit will replace your personal information with something that’s not identifiable. It only costs $59.99 USD, but is a one time fee and won’t have to pay for monthly charges like other sites make you.
Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Would you prefer the client to calmly and rationally give you information on their issue? Now put yourself in that persons shoes. How would you feel?
Only the employees within that company can view the information that they write. We share ideas, skills and even ask guest speakers to provide up-to-date information and trends on what we need for our careers. Just remember not to divulge particular company information, since this can definitely land you in hot water.
" One of the most productive ways to update information on files is to either create or move a file into a shared folder on your companys network drive. Instead of each person creating their own files and you having to merge them together, it would be much faster for everyone to add their own information to one main file.
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