Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Twitter [link]. Provide Customer Service Even If The Service You Are Providing is No Cost. First Things First - Where You Can Find My Podcasts. iTunes [link].

Customer Service 100

Customer Service Learning 2012 Twitter 100

Success

AUGUST 28, 2022

We have people that could work for Google, Twitter, Facebook, wherever,” says Slone’s supervisor Jenn Donahue. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. But they stayed here, and I honestly think she’s the reason.”. * * *.

Stress 312

Stress Customer Service 2020 Twitter 312

Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

Social Media 100

Social Media Customer Service Twitter Facebook 100

Make or Break Moments

JUNE 2, 2010

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said. That’s a big chunk of your customers. So how do you listen on Twitter? Eighty percent of what, you ask?

Social Media 100

Social Media 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. So what can you do?

2010 100

2010 Customer Service 2009 2008 100

Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

Customer Service 40

Customer Service Facebook Purchasing AT&T 40

Catch Friday

MARCH 9, 2011

I got instead a reminder of real customer service hell a computer answerphone instead of a human voice - do you know what I mean? Do follow us on twitter @catchfriday and do look at our website. Finally after twenty minutes I paid their final bill - I'm leaving them!

Customer Service 40

Customer Service Suppliers 2011 Agencies 40

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

Social Media 100

Social Media Customer Service Phones AT&T 100

Success

DECEMBER 21, 2022

We asked a host of experts, readers who follow SUCCESS on Twitter and Facebook , and our SUCCESS staff what they will do to kick-start the new year. Haziq , via Twitter. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Think about it. Increase productivity.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

Customer Service 100

Customer Service Social Media Phones AT&T 100

Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Service Untitled

AUGUST 25, 2011

Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. I don’t eat meat.).

Customer Service 40

Customer Service Restaurants Social Media Twitter 40

Service Untitled

APRIL 11, 2011

So how does all of this fit into the ever broadening sea of customer service? Large and small organizations are all taking the plunge, and diving into Facebook, Twitter, blogs, and forums, but as we all learned when we were younger, be prepared and make sure you know how to swim first. photo credit: zephythor.

Social Media 40

Social Media Customer Service Twitter Facebook 40

Service Untitled

FEBRUARY 9, 2011

Tello comments can be shared on Facebook and Twitter. CEO of Tello, Joe Beninato says the service exists primarily to thank employees for their excellent customer service. Gripe, another similar application uses social networking to pressure businesses to improve their customer service.

Customer Service 40

Customer Service Social Media Restaurants Twitter 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Purchasing 40

Success

JUNE 8, 2022

One platform she recommends companies cut back on is Twitter. But… it’s great for customer service and for live media.”. But if your audience skews younger, Best suggests experimenting with the app and working with influencers “who are closely aligned with your business priorities.”. Learn the Mechanics.

Social Media 264

Social Media Agencies Calendars Forms 264

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40

Andrea Kalli

JUNE 18, 2010

Record whether or not they include links to their sales pages (or service pages if they’re a service business), how often they link to external sources, and how often they ask for feedback from their customers. AirAsia is on Twitter and it uses the service effectively. Should those two business go together?

Social Media 100

Social Media Twitter Microsoft Outlook 2010 100

The Small Business Blog

FEBRUARY 9, 2012

This was a question posed on Twitter last week and my immediate response was: “Don’t compromise & undercut competitors, offer something special/better in areas such as customer service, added extras…” My thinking behind this reply was that all too often… The danger of trying to undercut competitors.

Customer Service 100

Customer Service Twitter 100

Service Untitled

OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

MARCH 2, 2012

Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Practice fast and efficient service, but make it easy for customers to connect to a real person. airlines improving customer service?

Customer Service 40

Customer Service Twitter Facebook Learning 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing 2011 Restaurants 40

Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

Customer Service 40

Customer Service Purchasing Training Budget 40

Service Untitled

MARCH 25, 2011

Customer service skills were rarely associated with a CPA credentials, but in a complicated world of taxes, audits, and advisory capacities, accountants need to reach their audiences and their future business clients in a technologically social world. Why not improve customer service with a general question and answer section?

Customer Service 40

Customer Service Skills Social Media Twitter 40

Make or Break Moments

MARCH 13, 2010

We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

2009 100

2009 Customer Service 2008 Social Media 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Twitter – I am amazed by the famous people I have had the opportunity to tweet with and the connections I’ve made in just 140 characters or less. It’s just so simple to connect with customers! The immediacy.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

AUGUST 30, 2011

If you had to cancel your flight because of Hurricane Irene, you may have been waiting on a “a virtual holding pattern&# for a customer service representative. American Airlines kept their customers waiting the longest; scoring in at one-and-one-half-hours before a customer service representative answered the call.

Customer Service 40

Customer Service Twitter AT&T Travel 40

Service Untitled

FEBRUARY 2, 2011

I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? Other choices might include customer service, redesign of the work place, or an enlightenment of a stale, outdated company presence.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette 2010 Medical 40

Make or Break Moments

JUNE 4, 2010

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? Social media has taken over the web.

2009 100

2009 Customer Service 2008 2010 100

Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

Customer Service 40

Customer Service Social Media Twitter Facebook 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Twitter Confidence 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

APRIL 6, 2011

Customers were polled mainly on their opinions regarding customer assistance and problem resolution – whether by Twitter, Facebook, corporate websites, telephones, or in person. So what makes a company measure up on customer service? Amazon.com boasts of having 130 million active accounts.

Customer Service 40

Customer Service UPS 2011 Twitter 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Phones 40