Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

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Social Media Customer Service Twitter Facebook 100

Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? Praise jobs well-done and new initiatives that were successful.

Customer Service 40

Customer Service Training Social Media Twitter 40

Make or Break Moments

JUNE 2, 2010

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said. That’s a big chunk of your customers. So how do you listen on Twitter? Eighty percent of what, you ask?

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Social Media 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. So what can you do?

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Andrea Kalli

JUNE 18, 2010

Record whether or not they include links to their sales pages (or service pages if they’re a service business), how often they link to external sources, and how often they ask for feedback from their customers. AirAsia is on Twitter and it uses the service effectively. Should those two business go together?

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Social Media Twitter Microsoft Outlook 2010 100

Make or Break Moments

MARCH 13, 2010

We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

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Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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Customer Service Facebook Purchasing AT&T 40

Make or Break Moments

JUNE 4, 2010

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? Social media has taken over the web.

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The Small Business Blog

OCTOBER 20, 2010

However, the organizational integrity of your business is also reliant on those you have working for you – everyone from customer service to marketing and PR could, possibly, jeopardize your businesses’ integrity. Create a newsworthy story; help a charity, run a training course or release a great new product. Share This.

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Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

Customer Service 40

Customer Service Purchasing Training Budget 40

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Twitter – I am amazed by the famous people I have had the opportunity to tweet with and the connections I’ve made in just 140 characters or less. It’s just so simple to connect with customers! The immediacy.

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Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Some of these metrics are often focused only on tactical results (ex: number of followers or fans). Other costs are not quite as obvious.

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Social Media Verizon Customer Service 2012 100

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

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Customer Service Purchasing Restaurants 2011 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Customer Service Social Media Twitter Purchasing 40

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

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Customer Service AT&T Self Esteem Verizon 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

Customer Service 40

Customer Service Social Media Training Agencies 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Remember train, train, train.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

NOVEMBER 1, 2010

Now we all know that airlines are our favorite subjects when it comes to consumer complaints and lack of customer service along with banks, cell phone providers, and internet companies, but the lack of communication and listening to their customers are the one constant complaint for all of the organizations.

Customer Service 40

Customer Service Travel Training 2007 40

Service Untitled

OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette 2010 Medical 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Customer Service Social Media 2005 Phones 40

Make or Break Moments

JULY 1, 2010

I was jumping up and down and they didn’t understand the magnitude of my joy), Chris is the owner of New Marketing Labs, his blog is ranked #3 in the world on the top 100 Marketing Blogs and he has over 140,000 people following him on Twitter. His THREE WORDS are a classic strategy to focus your year and I’m a big fan!

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Service Untitled

OCTOBER 17, 2011

Good thing for social media and Twitter however, but will that solve all of the problems we can’t quite condense to 140 characters or less? Still imagine all the damage this entire bad customer service experience has had on the business. That my friends is what makes great customer service.

Customer Service 40

Customer Service Purchasing Cubicle Clothes 40

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? When Wachovia.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer Service 40

Customer Service Credit Card Social Media 2007 40

Make or Break Moments

MAY 7, 2010

All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales. Needless to say, an ambitious online marketing book will be paired with an ambitious online marketing campaign.

Social Media 100

Social Media 2009 Customer Service 2008 100

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

JANUARY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. No matter what the service or product, always clearly display every option a consumer can employ to reach out for help.

Customer Service 40

Customer Service Purchasing 2011 Equipment 40

Small Business CEO

MARCH 11, 2011

When using social media tools like Twitter to promote your business, it’s important to use them strategically so that you’re not wasting your time. Twitter is something that people often feel they don’t have time for, so set up some systems that make it effortless to add content to your Twitter stream.

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Twitter Social Media Customer Service Promotion 40

Andrea Kalli

APRIL 6, 2010

Windows SharePoint Services v3 RTM is now available for download Categories : Uncategorized 1 Comments 1 Tweets that mention Tips for Managing Incoming Emails from Customers | Internet Marketing Promotion Services and Website SEO Services -- Topsy.com April 6th, 2010 at 7:50 am [.]

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Email Management Microsoft Outlook Social Media 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Big spenders do not look in small places.

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Social Media Microsoft Outlook 2010 Twitter 100

The Leader Assistant Podcast

MAY 28, 2023

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years.

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2016 Restaurants Customer Service Interviewing 98

Success

SEPTEMBER 6, 2021

Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Or maybe you want to set up an e-commerce store to sell your services?

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Social Media Email Google Interviewing 288

Practically Perfect PA

NOVEMBER 17, 2011

The airline emergency and customer service numbers. Following me on twitter @PracticalPA. For example I always include the following contact details: The out of hours telephone number for the travel agent you booked through. The telephone number and address for the local embassy office. Happy travel planning, Nicky x.

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Office Dynamics

APRIL 24, 2016

About Kemetia … Finance and Customer Service Coordinator, American Staffing Association. I can be followed @OfficeRenegade on Twitter. Sure, sometimes. 99% of the time there is an empathetic soul that knows I’ve got their back and they’ve got mine. Workforce Development Instructor, Northern Virginia Community College.

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Administrative Professionals 2016 Networking Salary 100