LEADERASSISTANT.COM

SEPTEMBER 3, 2023

LEADERSHIP QUOTE If service is beneath you, leadership is beyond you. CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. Buscaglia ABOUT JODI Jodi Reed has been an admin for over 30 years and an executive assistant for 5 years.

2019 81

2019 2015 Restaurants Customer Service 81

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Customer Service Credit Card Social Media Agencies 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Customer Service Social Media 2005 Phones 40

Service Untitled

AUGUST 21, 2012

Whereas the smaller Ace Hardware organization who has always been customer-centric towards the homeowner and known for their exceptional customer service, the larger companies have now joined in to improve their own customer service scores. Inexperienced employees are trained and empowered to make customers happy.

Customer Service 40

Customer Service UPS Training Budget 40

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Simple Blueprint for Building a Profitable In-Demand Facebook Page Service Social Network Management Bliss – Mastering a Proven System for Seamlessly Organizing Your Social Networking Activities.

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2010 Training Skills Social Media 100

Service Untitled

DECEMBER 5, 2011

American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal.

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Customer Service Restaurants Facebook Training 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

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Customer Service Purchasing Restaurants 2011 40

LEADERASSISTANT.COM

MAY 28, 2023

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years.

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2016 Restaurants Customer Service Budget 85

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Simple Blueprint for Building a Profitable In-Demand Facebook Page Service Social Network Management Bliss – Mastering a Proven System for Seamlessly Organizing Your Social Networking Activities.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

MAY 14, 2010

PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price. Enroll today and receive two high calibre training programs at a $150 savings! Feel free to grab the code below.

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Training 2010 Social Media Microsoft Outlook 100

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Remember train, train, train.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

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Social Media Customer Service Twitter Facebook 100

Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Customer Service Social Media Twitter Networking 40

Service Untitled

NOVEMBER 16, 2010

&# and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

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Customer Service AT&T Expenses Facebook 40

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. No matter what the service or product, always clearly display every option a consumer can employ to reach out for help.

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Office Dynamics

FEBRUARY 24, 2017

Before you can work on bridging the skills gaps , you need to identify the needs of the market, as well as your employees’ skills, so that you can focus on creating an effective training process. This is the reason why you should start there first, instead of organizing employee training right away. Identify Your Employees’ Skills.

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Skills Training Goals Customer Service 174

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? When Wachovia.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

LEADERASSISTANT.COM

APRIL 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. LEADERSHIP QUOTE Speak your mind, even If your voice shakes.

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Negotiating 2019 International Restaurants 52

Service Untitled

JANUARY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.

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Customer Service Fax Etiquette 2010 40

Customers Rock!

JANUARY 24, 2012

44-46), even though Sanuk doesn’t often post direct links to their website from their corporate Facebook page , they are able to track conversion rates. They do this by looking at how many visits to their website (via Facebook) result in a sale, thus measuring their return on using social media as an engagement tool.

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Social Media Verizon Customer Service 2012 100

Make or Break Moments

MARCH 13, 2010

We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

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Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 4, 2010

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. Did you also find a reference to a site that links directly to your name? Social media has taken over the web. Your name and your picture are becoming more valuable than your company name ever could be.

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Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 2, 2010

For those of you in the NE Ohio region – I’ll be conducting a new series of hands-on workshops, once a week for four weeks on LinkedIn, Twitter, Facebook and Creating a Strategy starting next week.

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Social Media Customer Service 2009 2008 100

Service Untitled

OCTOBER 15, 2013

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. Michael Dell’s “direct-to customer-heritage” starts with training. photo by: Ed Yourdon.

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Social Media Customer Service 2005 Twitter 40

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! The Global Conversation. Sharing of pics, videos and fun stuff.

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Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now.

2010 100

2010 Customer Service 2009 2008 100

Service Untitled

MAY 28, 2012

Social media customer service is the quickest way for organizations to handle customer complaints, but it’s for all the world to see and can definitely have some negative effects on a company’s reputation. Use specially trained customer service representatives for social media responses.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

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Twitter Social Media Microsoft Outlook Customer Service 100

Make or Break Moments

MAY 7, 2010

All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales. Needless to say, an ambitious online marketing book will be paired with an ambitious online marketing campaign.

Social Media 100

Social Media Customer Service 2009 2008 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Service Untitled

MAY 19, 2011

Unfortunately, when it comes to telecommunications, most of us are still somewhat limited as to our choices, but still that is absolutely no excuse for poor customer service. The customer service agent was polite and helped me to plan what I would need and arranged the install date for a few weeks from now when I moved.

Customer Service 40

Customer Service AT&T Phones Training 40

Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. At Keyes Company Realtors, we have several affiliates who provide excellent customer service and related services that enhance the “customer first&# image the company strives to maintain.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

JANUARY 31, 2012

We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook. It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer.

Customer Service 40

Customer Service 2011 Purchasing Twitter 40

Practically Perfect PA

NOVEMBER 25, 2014

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. GetTaxi Corporate Accounts. Email: sales.uk@gettaxi.com. gettaxi.com.

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Travel Credit Card 2014 Customer Service 100

Allwork

SEPTEMBER 11, 2023

In the workplace , gamification is often used to assess, train and positively modify employee behavior. A New Approach to Recruitment, Selection and Training Research shows gamification has been rapidly adopted in non-game settings such as workplaces, where it is frequently used in recruitment and selection processes.

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Collaborate Skills Training Customer Service 306