Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). Someone gives you a recommendation on LinkedIn and after you accept it for your profile page, you are automatically given the opportunity to do the same in return.

2009 100

2009 Customer Service 2008 2010 100

Andrea Kalli

JUNE 18, 2010

Record whether or not they include links to their sales pages (or service pages if they’re a service business), how often they link to external sources, and how often they ask for feedback from their customers. AirAsia is on Twitter and it uses the service effectively. Should those two business go together?

Social Media 100

Social Media Twitter Microsoft Outlook 2010 100

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Phones 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Twitter Confidence 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales.

Social Media 100

Social Media 2009 Customer Service 2008 100

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. So how does an organization keep abreast of delivering the best buying experience besides telephones, email and social networks?

Customer Service 40

Customer Service Purchasing 2011 Equipment 40

Office Dynamics

JULY 9, 2013

For a more informal, personal social media presence, use Facebook or Twitter. If you plan to network with customers, send out an invitation via your company''s mailing list. Many administrative professionals spend a considerable amount of time answering questions and providing information by phone or email.

Social Media 100

Social Media Administrative Professionals Facebook Customer Service 100

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Social Media 40

Social Media Customer Service 2005 Facebook 40

The Small Business Blog

MAY 12, 2010

HSBC are running a campaign entitled 100Thoughts , which is taking place on Twitter. Will help to get more followers on twitter Leave a Reply I would love to hear from you, please let me know what your take on my blog post is. You can leave a response , or trackback from your own site. Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

The Leader Assistant Podcast

MAY 28, 2023

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years. Join my email list here if you want to get an email when a new episode goes live.

2016 98

2016 Restaurants Customer Service Interviewing 98

Eco-Office Gals

OCTOBER 7, 2013

Some brands can shy away from social media in the fear it’ll bring any public negativity to light, but social media shouldn’t be seen as airing your dirty laundry, it should be viewed as a way to intelligently manage your customer services and offer exclusive deals to your following.

Social Media 100

Social Media Twitter Facebook Business Cards 100

Recruit CRM

AUGUST 20, 2021

Greg Taylor, Managing member of Xactly by GTE says, "The product is so easy to use and is backed by easy to find videos of each component which allows for ongoing training and renewal of knowledge.what makes them historically valued in my mind is their amazing customer service. I hope I can get my company to their level."

Agencies 87

Agencies Social Media Resume UPS 87

Customers Rock!

JANUARY 10, 2012

And Mayor Booker and his team were listening via Twitter and went into action. When one constituent bad-mouthed Mayor Booker on Twitter, Cory showed up at his door and helped him shovel out. As anyone in social media knows, not everyone is your friend online. A Whole New Era of Politics.

Social Media 100

Social Media 2012 Twitter Agencies 100

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. I look forward to connecting with you! Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

Andrea Kalli

MAY 14, 2010

Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.] This post was mentioned on Twitter by Emiline Spradlin.

Training 100

Training 2010 Social Media Microsoft Outlook 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Rather than reaching out to potential customers through social media, they favor a mass media approach — banner ads, pop-ups, and email lists.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Stephanie LH Calahan

JANUARY 8, 2010

Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Click to get posts as we publish Prefer less email? Barbara Brown, PhD shows managers how to improve employee performance by linking performance to results. A different take on the to-do list.

Goals 100

Goals Fax Networking Travel 100

The Small Business Blog

APRIL 22, 2010

Shama wrote “The Zen of Social Media Marketing” as she was aware there was an acute need for such a book; she was constantly being asked, even by successful business people, how to use Facebook, LinkedIn and Twitter to enhance their business. You can buy “The Zen of Social Media Marketing” here. Sponsors Advertise Here?

Social Media 100

Social Media 2007 2008 2006 100

Andrea Kalli

JUNE 17, 2010

Complete the New Client Questionnaire Subscribe to the Blog by Email Subscribe to the Blog by RSS 10 Most Popular Posts More silly little alt code symbols for Twitter - 35 comments Time to Jazz Up Your Website Social Buttons? - training , what skill is most needed by virtual assistant , www.virtual-2010.com

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Complete the New Client Questionnaire Subscribe to the Blog by Email Subscribe to the Blog by RSS 10 Most Popular Posts More silly little alt code symbols for Twitter - 35 comments Time to Jazz Up Your Website Social Buttons? - training , what skill is most needed by virtual assistant , www.virtual-2010.com

2010 100

2010 Training Skills Social Media 100

Practically Perfect PA

NOVEMBER 25, 2014

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. We charge your card when the journeys done & email you a receipt.

Travel 100

Travel Credit Card 2014 Customer Service 100

Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Google 100

The Small Business Blog

JUNE 1, 2010

It can be all to easy to just quickly check an email, or write a quick blog post – but if this is impacting negatively on your home life these are habits you need to break. If you are distracted by your telephone or personal email account, turn them off! Problem 3: My household is too distracting. I look forward to connecting with you!

2007 100

2007 2008 2006 2009 100

Service Untitled

SEPTEMBER 11, 2012

David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze on McMillan’s accounts for more than $64,000, is being called a publicity stunt. It is hoped however that all customers, no matter if their PayPal balance reflects $64. 4 days ago.

Learning 40

Learning Customer Service Social Media Policies 40

The Small Business Blog

FEBRUARY 28, 2010

We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. This will build your brand, increase your website exposure and drive traffic to your website. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 2, 2010

He has a strong belief that any established business could dispense with its traditional marketing activities and still grow itself by focusing on developing and nurturing its existing customer base and retaining its current clients. Image kindly provided by Kasperbs. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

Networking 100

Networking 2007 2008 2006 100

Service Untitled

DECEMBER 17, 2013

How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Now on the other side of the customer service grid lies the company only interested in viewing me as a dollar sign.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

The Small Business Blog

JULY 13, 2010

For the latest information about SME Technology, follow me on Twitter or become a fan of WinWeb on Facebook. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. I look forward to connecting with you! start-up in business.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 2, 2010

The Internet makes marketing your company easy; write a Blog, join Twitter and LinkedIn, and create a facebook group. Marketing and PR can start with a free Facebook page, and a free Twitter account, and then use free online Press Releases to help publicize big events. All of these actions will increase awareness of your product.

2007 100

2007 2008 2009 2010 100

The Small Business Blog

NOVEMBER 13, 2007

« Twitter, better late … Free Press Release Distribution for Small Business. I decided that I should first ensure that I have a product to sell and then move on to phase 2 which was to ensure that I had customers who would buy my product. As the business would grow, so I would increase the range I offered.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

JULY 27, 2010

For more inspiration, follow me on Twitter or become a fan of WinWeb on Facebook. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. I look forward to connecting with you! SME-Blog. Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

Customer Service 40

Customer Service Google Social Media Purchasing 40

Service Untitled

MARCH 13, 2012

Traditionally large companies do not pay their first line of customer service representatives high salaries. Be prepared with receipts, names of service representatives called, a narrative of what was discussed, and a reliable time line showing when emails were exchanged, phone calls were made and any other points of contact.

Customer Service 40

Customer Service Social Media Salary Twitter 40