Killer Customer Service, or Customer-Killer Service?
JUNE 26, 2011
Unable to do that due to the aforementioned company policy (and with no other potential trips on the horizon), my friend lost his accrued points (and a future flight to Europe). Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. The real pain in this case is the monthly emails that my friend receives from the airline. Customers are watching the actions of your company.