Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?

Customer Service 100

Customer Service 2009 2008 2010 100

Tips From T. Marie

AUGUST 17, 2016

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

Customer Service 100

Customer Service Social Media Facebook Twitter 100

The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

Customer Service 100

Customer Service 2007 2010 2008 100

Allwork

OCTOBER 21, 2022

It became popular after Timothy Ferriss published his book “The 4-Hour Work Week” in 2007, which suggested that most people aspire to freedom and flexibility rather than wealth.? . Businesses can choose which services they need, and can often add or remove services depending on their requirements. . Virtual Assistant .

2023 341

2023 Lifestyle Carbon Footprint Travel 341

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. You often have to put their needs ahead of yours. So how do you start?

Customer Service 140

Customer Service 2009 2010 2008 140

Allwork

OCTOBER 3, 2024

In his seminal book The Secret of Our Success: How Culture is Driving Human Evolution, Domesticating Our Species, and Making us Smarter , Harvard evolutionary anthropologist Joseph Henrich summarizes culture’s significance this way. For advocates of strong corporate cultures, this represents a generational opportunity.

Learning 299

Learning Phones Mentoring Customer Service 299

Allwork

JANUARY 10, 2024

Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. Their core mission is connecting people to one another, making sure everyone feels included and accepted in the workspace.

Calendars 299

Calendars Collaborate Social Media International 299

Tips From T. Marie

AUGUST 27, 2024

So, I pulled out my phone, gave ChatGPT the scoop—how many beads of each type I had, what I was trying to create—and hit send. AI isn’t just about crunching numbers or automating customer service. But then, like a flash of inspiration (or maybe desperation), I thought, “Why not ask ChatGPT?” What can you do with AI?

Social Media 246

Social Media Customer Service Legal Phones 246

Stephanie LH Calahan

JULY 1, 2011

.  In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more.    A good CRM is more than an address book.  Our great customer service!

Interviewing 227

Interviewing Google Docs Customer Service Google 227

Allwork

AUGUST 31, 2023

Let Them Peek Inside Imagine you’re checking into a hotel: You’d want to see the room before booking, right? Book, Click, Go! Booking a vacation? Integrating booking and reservation systems is like offering a comfy chair with a single click. Apply that same logic here. High-speed Wi-Fi? Comfy chairs?

Social Media 289

Social Media Google AT&T Forms 289

The Small Business Blog

JULY 27, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it. OnlineOffice: Overview Get the Flash Player to see this player.

UPS 100

UPS 2006 2007 2008 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 114

Customer Service 2009 2008 2010 114

The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. OnlineOffice: Overview Get the Flash Player to see this player. John Needs YOU! What do you have to do?

2007 160

2007 2008 2006 2009 160

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

Social Media 100

Social Media Customer Service Phones AT&T 100

Success

DECEMBER 21, 2022

Read a self-help book every morning for 30 minutes. Call one of your children on the phone. If you don’t know how, buy a book on starting a business and read it, or check the internet for tips. Tony Alessandra , a communication and sales expert and co-author of the bestselling book The New Art of Managing People.

Mentoring 346

Mentoring Goals Clothes Expenses 346

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

Customer Service 100

Customer Service Social Media Phones AT&T 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

2009 100

2009 Customer Service 2008 2010 100

The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

2007 169

2007 2008 2006 2009 169

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

Customer Service 48

Customer Service Cubicle Salary Clothes 48

Stephanie LH Calahan

APRIL 27, 2011

  Or, network with a CPA or a book keeper and hand off the book keeping completely!    You can find many qualified book keepers in your community or virtually.    7 - Customer/Client Service. The quality of your customer service can make or break your business. 

Credit Card 254

Credit Card AT&T Forms Purchasing 254

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

2009 100

2009 Customer Service 2008 2010 100

Office Dynamics

OCTOBER 9, 2018

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Prepare: pack a good book or your MP3 player so you can entertain yourself during downtime.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

Practically Perfect PA

NOVEMBER 17, 2011

For example I always include the following contact details: The out of hours telephone number for the travel agent you booked through. The airline emergency and customer service numbers. If your Director has a smart phone or tablet then do make use of online city guide apps.

Travel 159

Travel Dropbox Attire Time Zones 159

The Small Business Blog

APRIL 22, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Seen as an expert in her field she has released a book entitled “ The Zen of Social Media Marketing”. I was lucky enough to catch up with Shama this week, and spoke to her about why she wrote the book, and what’s in it for small businesses.

Social Media 165

Social Media 2007 2008 2006 165

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

2010 100

2010 Customer Service 2009 2008 100

Service Untitled

NOVEMBER 16, 2010

and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

Customer Service 43

Customer Service AT&T Expenses Facebook 43

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

2010 100

2010 2009 Customer Service 2008 100

The Small Business Blog

JULY 14, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Employing staff If you employ staff you need to register as an employer , this can be done by phoning the New Employers Help Line and they will take the necessary information required to register you as a new employer.

UPS 188

UPS 2006 2007 2008 188

Office Dynamics

MARCH 20, 2012

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Prepare: pack a good book or your MP3 player so you can entertain yourself during down time.

Administrative Professionals 189

Administrative Professionals Travel Training Restaurants 189

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette 2010 2006 40

The Small Business Blog

FEBRUARY 2, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Book Review: A Bit on the Side by Jasmine Birtles Introducing: The Small Business Bookshop » « Previous Entries This entry was posted on Saturday, February 2nd, 2008 at 11:59 am and is filed under Finance , find funding.

2008 185

2008 2007 2009 2006 185

Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

Customer Service 40

Customer Service Purchasing AT&T Phones 40

Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

2009 100

2009 Customer Service 2008 2010 100

The Small Business Blog

JULY 2, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk There is a great book by Andy Bounds called “The Jelly Effect&# , where he suggests that businesses should approach networking a bit like going fishing. OnlineOffice: Overview Get the Flash Player to see this player.

Networking 179

Networking 2007 2008 2006 179

Practically Perfect PA

JUNE 8, 2017

When the pressure is on to find an impressive venue to wow your clients, or source the ideal training venue for your delegates, or book the perfect executive meeting room, it’s good to know that help is at hand. The best venue finders are experienced negotiators able to secure rates that are lower than if you booked direct.

Budget 131

Budget Negotiating Stress Customer Service 131

Service Untitled

JUNE 25, 2012

In one of the most successful self-help books, The 7 Habits of Highly Effective People , author Stephen Covey identifies the elements truly effective people use regularly as tools towards their success. Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success?

Customer Service 40

Customer Service Credit Card Interviewing Purchasing 40