The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. But, what makes good customer service?

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Allwork

OCTOBER 3, 2024

While much of the focus of AI applications today is on supply chain efficiency, more effectively identifying relevant customer segments, improving customer service, and eliminating wasteful internal processes (all clearly very important), the potential of AI to significantly boost organizational learning is an untapped opportunity.

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Success

JULY 25, 2022

I worked longer hours, held shortened meetings and conducted business over the phone. I saw that employees were disengaged, customer service had dropped and things were slipping through the cracks. This article was published in January 2020 and has been updated. Photo by Vane Nunes/Shutterstock.

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Success

AUGUST 28, 2022

Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. Every day, she and a cadre of “happiness experts” and “happiness allies” review every iota of customer feedback, proactively searching for ways to improve their clients’ experience with the company’s software.

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Allwork

OCTOBER 6, 2024

This article is based on the Allwork.Space Future of Work Podcast episode featuring LinkedIn expert, author, and entrepreneur Viveka von Rosen. Despite AI’s capabilities, the human touch remains irreplaceable, she notes, especially in crafting niche marketing voices and delivering exceptional customer service.

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Tips From T. Marie

AUGUST 27, 2024

So, I pulled out my phone, gave ChatGPT the scoop—how many beads of each type I had, what I was trying to create—and hit send. AI isn’t just about crunching numbers or automating customer service. That’s your VIP pass to never miss a beat when I drop a new article. What can you do with AI? Practically anything!

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Success

AUGUST 8, 2024

Struggling through one-on-one conversations in person or over the phone with hearing loss can also lead to decreased social interactions, which can even affect the length of your life. He was making repairs to patients’ hearing aids himself when he saw that better service was needed in this area. appeared first on SUCCESS.

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Allwork

MARCH 13, 2024

Customizing services to local demands, building strong partnerships within the community, and utilizing technology can overcome rural limitations, enhancing the coworking experience for remote workers and contributing to the rural economy.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Success

MARCH 16, 2022

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. This article was published in December 2014 and has been updated. The post The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

FEBRUARY 1, 2010

That’s why one of the feature articles in the recent Manta Sales newsletter caught my eye. The article is entitled 6 Ways to Build Rapport but it starts with a story in which the author, Larry Prevost fails to build rapport because he is trying to do too many things at once. Please and Thank you are very appropriate.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first.

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

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Practically Perfect PA

MARCH 27, 2017

I really like the do / build method outlined in this article. I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. It is really important that your Executive starts each day knowing what they have to achieve.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

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Make or Break Moments

MAY 20, 2010

D Julie-Ann said, Deborah, fantastic article! As long as companies take advantage of the new stream of potential clients by backing what they do with service, the combination should be powerful. Let me know how you are doing, what resources you are using and how difficult it is. Keep me posted on your process. Good luck!

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Service Untitled

JANUARY 6, 2011

In the UK, police chiefs are taking some customer service tips from a popular department store named John Lewis where customer service is treated as a skill. It seems a recent survey revealed that officers “answered their mobile phones while talking to people or had unprofessional musical ring tones.&#.

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Success

DECEMBER 21, 2022

Call one of your children on the phone. Create a ritual that ensures you reach out to three possible or current customers every day. Send them an article. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Do five things every day that forward your No.

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Success

SEPTEMBER 1, 2023

Highlight an article about modern talent practices that help foster innovation and pull out your favorite tip, add something that’s missing or offer a differing perspective showing your style, unique way of problem solving or any other ways you’d make a mark by showing up as authentically yourself,” Innocent says.

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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Service Untitled

NOVEMBER 8, 2010

According to a recent article from the Harvard Business Review, customers ultimately don’t want a relationship and prefer the use of machines, but doesn’t the relationship depend on whether a customer has a good or bad result with a machine? It’s definitely a smart investment! photo credit: @davestone.

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Office Dynamics

JULY 9, 2013

By working social tools into your everyday workflow, you can increase productivity and reduce your phone-based communications. Many administrative professionals spend a considerable amount of time answering questions and providing information by phone or email. Nancy Anderson is the communities and article Editor for Beyond.com.

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Allwork

AUGUST 31, 2023

In this article, we’re diving headfirst into the world of coworking websites — unveiling strategies to boost popularity and conversions for maximum impact. Mobile Magic: Responsiveness and Accessibility Let’s face it, phones are like extensions of our hands. Nobody likes waiting, right?

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. It’s worth a read.

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The Small Business Blog

OCTOBER 29, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. External Links External Links SynergyOne.co.uk

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. External Links External Links SynergyOne.co.uk

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Office Dynamics

OCTOBER 15, 2014

You keep running into people talking about the same issue, or every news article you read seems to be dissecting the same issue. Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school. It’s a message, folks! Are you hearing it? Friend: No!

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The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. External Links External Links SynergyOne.co.uk

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Andrea Kalli

MAY 6, 2010

You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow. You may be marketing through social networks, using article marketing and other strategies. Customer service is a time sensitive task.

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The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. External Links External Links SynergyOne.co.uk

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All Things Admin

FEBRUARY 20, 2023

Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry.

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. External Links External Links SynergyOne.co.uk

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. External Links External Links SynergyOne.co.uk

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