Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? Are you the main contact in your department? When youre on a phone call, do people hover over you?

Training 100

Training Cubicle Microsoft Word 2008 100

Recruit CRM

FEBRUARY 9, 2022

Read more: A Recruiter's Etiquette Guide to Remote Hiring. Along with this, recruitment software can accelerate the entire process by organising your data and presenting you with the most relevant information, allowing you to make the best hiring decision. A smooth remote onboarding process requires thorough planning.

Social Media 114

Social Media Collaborate Agencies Skills 114

On The Job

JANUARY 13, 2014

has had a financial training program in place since the late 1960s. Participants do spend time learning about wealth management or commercial banking and credit, but they also learn how to give effective presentations and dress professionally. "We''re BOK Financial Corp. BOKF) with banks in eight states and headquarters in Tulsa, Okla.,

Etiquette 100

Etiquette Finance Skills Training 100

Office Dynamics

MARCH 21, 2017

When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. We know that investing in a comprehensive training program like World Class Assistant is a big decision. When you have this kind of mastery, you gain a deeper level of respect.

Skills 203

Skills Administrative Professionals 2017 Training 203

Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. I understand we covered a TON of material in a short period of time, so please feel free to review the recorded presentation. Does this work internationally?

Travel 100

Travel Administrative Professionals Agencies International 100

Worxbee

DECEMBER 20, 2021

Your job applications represent sets of data, which algorithms are trained to skim. One thing to know about algorithms is that they’re only as good as the data set they are presented with to screen for, which can sometimes mean good candidates get passed by. Request cameras on, and make sure you do so from the initial invitation.

Interviewing 122

Interviewing Etiquette Salary Agencies 122

Office Dynamics

MARCH 17, 2017

How you present yourself, your style and your overall look create your total package. We know that investing in a comprehensive training program like World Class Assistant is a big decision. You can’t have it if you don’t first have the skills to do your job exceptionally well. Refine Your Professional Style.

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

Office Dynamics

SEPTEMBER 28, 2015

When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training. Be strategic. Everyone needs to be a star in their job today.

Training 100

Training Promotion Skills Learning 100

Office Dynamics

OCTOBER 3, 2010

Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Later during the conference, Joan presented her annual State of the Profession address.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Later during the conference, Joan presented her annual State of the Profession address.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

Etiquette 100

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Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

DECEMBER 15, 2016

Happy cheerful colleagues celebrating christmas party in office smiling giving presents. Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays.

Gifts 100

Gifts Holidays Restaurants Travel 100

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Ford also claims the change of ownership within the warranty period makes it difficult to reach the next owner.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Laughing all the Way to Work

FEBRUARY 27, 2010

Some people in the office were trying to get the remote working as we had a PowerPoint presentation coming up and were calling it things like remote thingy , remote slide clicker, wireless mouse so I finally asked, "Does anyone know what the official name for that thing is?" It's called a Presentation Remote. Thanks Patty.

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PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

JULY 20, 2009

I was in a workshop today on presentation skills and one of the things they had us do was present something to the group while they filmed us. Other than the extra work I need to do at the gym to tone up and trim down, I saw some good qualities as well and it was helpful to see myself present. Thanks Anonymous for sharing.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. That’s why Business Management Daily has teamed up with the famed Emily Post Institute to present an interactive webinar on this important topic. E-mail etiquette.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. Biggby Bob embodies these statements in both his presentations and his social media persona. Want to meet Biggby Bob?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Laughing all the Way to Work

JULY 1, 2010

If you are the presenter you have to study and know your subject well which helps you to be more confident in what you know and you also gain experience in making presentations which can help you in your career. The web also has anonymity and sometimes people receive information better from people they dont know.

Time Zones 100

Time Zones IAAP 2010 International 100

Office Dynamics

JUNE 22, 2015

While technology has dramatically changed our lives and provides many benefits, it also presents challenges. E-mail has grown into a ginormous, white elephant and we are being stampeded by it. The good news is that every one of us can reduce the number of e-mails we send. I am going to address both—opportunities and dangers.

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Mentoring Goals AT&T Confidence 100

Service Untitled

FEBRUARY 12, 2010

Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. I am not a legal expert and do not claim to give any legal advice.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 23, 2010

Especially interesting to readers are customer comments and suggestions, and here presents the opportunity to create customer loyalty. Newsletters can give business tips, helpful hints, and remind customers of products and services. How did your company accept suggestions, and what did you do to improve your services?

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

OCTOBER 25, 2010

For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Customer service procedures and social media preparation You wouldn’t jump into a swimming pool if you didn’t. Social Customer Service – A completely different animal?

Social Media 40

Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

SEPTEMBER 17, 2010

Chief executive Bernie Brookes announced he has authorized the refurbishing of eight of the stores to include profound improvements in the visual presentation, a new merchandising system, and the improvement of the level of customer service which will dramatically improve team members’ abilities to serve customers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Laughing all the Way to Work

AUGUST 8, 2009

How you present yourself and what you wear to the office can help how you feel about what you are doing. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. Sometimes it is all in how you feel isnt it? What about your work space?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 7, 2010

In order to gain a customer’s loyalty, the brand has to be trusted and presented as trustworthy, competent, efficient, and intelligent. Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JUNE 27, 2009

I went to a writing workshop and the woman who was presenting said that comedians are only as funny as their writers. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Service Untitled

APRIL 2, 2010

With more than 14,000 square feet, the new store features direct views to each department, more visible department signs and at center stage, a brightly displayed presentation of cosmetics designed to appeal to female customers.

Customer Service 40

Customer Service Postal Service 2006 2005 40