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Forget About the Career Ladder—Focus on the Career Lattice Instead

Success

Credit unions want their frontline workers to have more than just expertise in operations—they also need experience in sales and customer service, and maybe even loan serving. You need to be able to look at the market and decide if you might need the new certification Google offers, she says.

Finance 264
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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Worsening Access To Finance For UK Small Business

The Small Business Blog

Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. You can follow any responses to this entry through the RSS 2.0

Finance 100
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7 Types of Competitive Advantages and How to Develop Yours

Success

Decisions regarding business hours, marketing automation, or ordering and finance all attempt to gain a tactical edge over our competitors. Create a positive company culture and constantly improve your customer service. Word spreads wider than you may know, and not only in Yelp and Google reviews.

Budget 279
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This Windows 11 Pro Upgrade Is a No-Brainer at $15

Entrepreneur.com

By Eve Gumpel Science & Technology AI Is an Incredible Customer Service Asset — But It's Not Flawless. AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. Here's How to Avoid 4 Common Mistakes.

2025 98
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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

Missed appointments, negative Google reviews, client cancellations, etc. For example, if you are in finance, adding the Series 7 license is a way to showcase your knowledge and achievements. Did you increase something positive? Number of leads or applications, calls returned in a day or a week, client upsells, etc.

Resume 264
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The Rocket Money App Can Help Bring You One Step Closer to Financial Freedom

Success

Find Rocket Money on Google Play or Rocket Money on the App Store. Plus, if your bank ever charges you overdraft or late fees, Rocket Money helps you get those refunded, keeping your finances in check. Reviews were mixed on Rocket Money’s customer service, but users seemed generally happy with the help they received.