Success

SEPTEMBER 10, 2024

Upwork’s 2023 Freelance Forward survey also showed that 47% of freelancers (roughly 30 million people) provide services such as IT, computer programming, marketing and business consulting. Words of advice: “Get experience however you can,” says Christina Catania, freelancer and founder of Burro Social Co. workforce and adding $1.27

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Make or Break Moments

FEBRUARY 10, 2010

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

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Customers Rock!

JUNE 26, 2011

This friend had earned enough miles for a free trip to Europe but hadn’t been able to fly AirlineX for awhile since his company now required him to fly the cheapest option (which this airline never was). Each month, AirlineX sends an email showing how many frequent flier points he has (or at this point, doesn’t have).

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Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? We don’t have one. The customers.

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Allwork

AUGUST 31, 2023

In this digital age, a well-designed website isn’t just a luxury—it’s a necessity with immense potential. Remember, your website isn’t just about pretty visuals; it’s about connecting with people who share your coworking vision. Your visitors shouldn’t feel that way on your website. Comfy chairs?

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Social Media Google AT&T Forms 289

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? I just realized that the word CUSTOMER isn’t anywhere on the page.

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Allwork

JULY 7, 2022

Sometimes these chatbots reach out to clients through email or social media, and other times they are the interviewers to which candidates must speak after applying for a job. . Have you ever interacted with a chatbot for customer service and found it frustrating?

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Interviewing Resume Social Media Google 317

Allwork

SEPTEMBER 13, 2024

Virtual offices do the marketing for you, and people should know Companies that offer virtual office services, like Alliance Virtual Office and LiquidSpace , can provide significant advantages for businesses seeking to outsource their marketing efforts, particularly when it comes to securing permanent office space.

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Andrea Kalli

MARCH 25, 2010

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

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Social Media Microsoft Outlook 2010 Twitter 100

The Small Business Blog

MARCH 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want a little more.

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Allwork

SEPTEMBER 7, 2023

In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. The four recommended skills to develop as a community manager include data analysis, networking, social media, and digital skills. increased by 10% in Q2 of 2023.

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Management Salary Skills Social Media 299

Allwork

JANUARY 10, 2024

Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. Their core mission is connecting people to one another, making sure everyone feels included and accepted in the workspace.

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Calendars Collaborate Social Media International 299

Allwork

MAY 22, 2024

If you haven’t already, it’s time to start thinking about how these game-changing technologies can take your coworking space to the next level. And this isn’t just a passing trend. While we haven’t quite mastered Star Trek technology yet, VR comes pretty close. Start small and scale up as you go.

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Collaborate Environment AT&T Budget 299

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service.

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Social Media Customer Service Phones AT&T 100

Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, But where does it fit? Product Knowledge. People Skills.

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Social Media Customer Service Twitter Facebook 100

Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Social Media Customer Service Facebook Twitter 40

Service Untitled

APRIL 11, 2011

There is absolutely no getting away from social media. So how does all of this fit into the ever broadening sea of customer service? So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Social Media Customer Service Twitter Facebook 40

Customers Rock!

MAY 10, 2012

Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestle, Aruba Networks, and Guitar Center, among others. Good News for Social Customer Service.

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Verizon Social Media Customer Service 2012 100

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Many don't.    If you don't, start that today!

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Customer Service Learning 2012 Twitter 100

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Maybe it isn’t that many people. That’s a big chunk of your customers. Eighty percent of what, you ask?

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Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

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Customer Service Social Media Phones AT&T 100

Customers Rock!

FEBRUARY 4, 2010

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. Service is the New Marketing. My current role is in this area, and it is indeed a complex one.

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Social Media Customer Service AT&T Collaborate 100

Make or Break Moments

AUGUST 18, 2010

And we aren’t exactly quiet. Great meeting to learn about new sites, new social media techniques. Mocha Joe’s Coffee Shop (formerly Arabica Coffee) has graciously hosted our meets up without a fee or fuss. And sometimes they have a right to fuss. And we stay – sometimes for three hours.

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Customers Rock!

MAY 5, 2011

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.

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Service Untitled

DECEMBER 5, 2012

And when they were satisfied with that relationship, then the “social vampire” would cling on to the next person – drawing apart everyone’s patience and exhausting all those left behind in that person’s social wake. Here’s the time to apologize even if you think everything was done correctly.

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Social Media Customer Service 2005 Facebook 40

Customers Rock!

MAY 4, 2012

Here is what it says, “We run the restaurant for the ENJOYMENT AND PLEASURE of our customers, not the convenience of the staff or the owners.” ” Who wouldn’t want to eat there? As customers, isn’t this what we are hoping to find in the businesses we frequent? Tips for Improvement.

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Customer Service Restaurants Social Media Travel 100

Make or Break Moments

MARCH 13, 2010

They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. .&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

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Tips From T. Marie

SEPTEMBER 17, 2024

Today, virtual service providers are practically superheroes in business capes (without the unwanted attention a cape gets you). We’re talking about experts who manage your marketing campaigns, consult on your growth strategies, and even whip up customer service workflows like it’s no big deal. The result?

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2024 Cubicle Home Office Fax 245

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. One of those, when I get around to it, tasks that I won’t ever complete. And don’t we want to be visible and available to those 280 million?

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Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it.

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Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. Haven’t found a group you like? I love the LinkedIn groups. It is like getting in a room with a bunch of like-minded people.

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Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers. So what are you doing today to DELIGHT your customers?

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Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

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Make or Break Moments

JANUARY 29, 2010

Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? So do you hold knowledge as a closely guarded secret or do you share the wealth? Are you local?

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Learning 2009 Customer Service Social Media 100

Make or Break Moments

JANUARY 19, 2010

I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories. Some times we need to take a little break from serving customer’s needs and cater to our own! I have to confess.

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Make or Break Moments

MARCH 17, 2010

“I’m afraid to speak up&# “Management doesn’t listen to us&# “They don’t tell me what I need to know to do my job&# I love the irony of the first two – you are afraid to speak up, but if you conquer your fears and speak up it doesn’t matter because they aren’t listening anyway. .

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Make or Break Moments

DECEMBER 25, 2009

He wasn’t cynical or skeptical; he took things at face value. Remember when we were young and couldn’t wait to close our eyes and go to sleep because we knew the next morning would be Christmas and there would be surprises and great joy at every turn? Everything viewed through his young eyes was fresh and new.

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