The Small Business Blog

NOVEMBER 4, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This need is made more pressing following the release of figures from business data provider Equifax, which show that the number of firms going out of business across all sectors and regions increased in the first quarter of 2008. — ST. — ST.

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Professional Assistant Blog

SEPTEMBER 9, 2008

Home About Me Advertise How to Lose a Customer and a Few More! By The Professional Assistant on Tuesday, September 09, 2008 Filed Under: Client Service D o you find that people are passing calls and e-mails from person to person, getting the client more and more frustrated? Providing excellent customer service is crucial.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

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The Small Business Blog

NOVEMBER 23, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Nov 23, 2008 We had the misfortune that there seems to be a computer virus/malware program affecting many Microsoft Windows operating systems, called winweb.exe. Said on November 26th, 2008 at 11:13 am [.] winwebsecurity.com ns2.winwebsecurity.com

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Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

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The Small Business Blog

JANUARY 21, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jan 21, 2008 I believe that many factors contribute to small business failure. » « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer.

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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The Small Business Blog

OCTOBER 29, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The 3 Network and Skype have created a mobile phone handset with Skype button , so the user can make free Skype calls into the internet to any Skype user world-wide. You just need to pay for your regular mobile phone calls, by contract or Pay as You Go.

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make sure you have a separate phone number that applicants can leave messages on without disrupting your workday. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy.

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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Service Untitled

FEBRUARY 17, 2011

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

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The Small Business Blog

MARCH 17, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Change of Business Ownership by Stefan Töpfer on Mar 17, 2008 An important consideration for a small business owner when looking towards the future is the possibility that the ownership of their business may change. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 20, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Mar 20, 2008 I always enjoy the opportunity to meet entrepreneurs out in the field, during speaking engagements, trade-shows and other events. Quality, customer service and a niche market, what could possibly go wrong.

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The Small Business Blog

MAY 20, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Writing Service by Stefan Töpfer on May 20, 2008 The competitive job market makes it important for applicants to have a résumé that stands out from the pile. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JANUARY 14, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jan 14, 2008 In a report, due to be published next month, from the European School of Management – ESM , it is reported that there has been a marked decline in small business activity in the the UK under Gordon Brown.

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The Small Business Blog

MARCH 11, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Small Business Start-Up Idea: Image Consultant by Stefan Töpfer on Mar 11, 2008 This business is ideal for someone who has worked in the corporate world or the media for a number of years and understands the importance of image within it.

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The Small Business Blog

NOVEMBER 26, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk is taken from the blog of Stefan Töpfer the CEO of winweb, our online solutions partner. . &# Urgent Warning - Winweb.com has nothing to do with WinWeb Security | Holden Associates Blog Said on November 26th, 2008 at 1:56 pm [.] — ST.

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The Small Business Blog

NOVEMBER 6, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 13, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 20, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 28, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

DECEMBER 18, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

DECEMBER 28, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

SEPTEMBER 28, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

SEPTEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

MARCH 24, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Not policy. Great blog.

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The Small Business Blog

JANUARY 13, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jan 13, 2008 Two professors, Julian Lang and William Bygrave , from Babson College in the US have found that the business performance of businesses started, with or without business plan , was unaffected. Nothing else matters so far.

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