Twitter Related Topics 
Customers Rock!
JANUARY 10, 2012
And Mayor Booker and his team were listening via Twitter and went into action. When one constituent bad-mouthed Mayor Booker on Twitter, Cory showed up at his door and helped him shovel out. He delivered supplies to needy residents (including diapers!). He directed salt trucks to icy roads. A Whole New Era of Politics.
Customers Rock!
JANUARY 18, 2010
Each contact with customer service, whether by phone, email, Twitter, or self-service is a brand impression. The customer feels like complaining to the closest person who will listen, and it is at his fingertips: Twitter/Facebook/posterous via his mobile phone. Every customer touch is another brand impression of the company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customers Rock!
MAY 28, 2012
When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Marketing creates the proactive messaging and offers on Twitter and Facebook while attempting to handle service issues as they arise. Today’s post is by Laurie Shook.
Customers Rock!
JANUARY 24, 2012
Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Some of these metrics are often focused only on tactical results (ex: number of followers or fans). Sanuk is another example.
Customers Rock!
AUGUST 16, 2012
Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter? Social media has put everything into a new light as empowered customers are taking up their mobile phones and tweeting their distress for all the world to see. I want to make sure everyone knows how POOR their customer service is!! I’m sooooo annoyed.
Customers Rock!
MARCH 30, 2010
Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter? Social media has put everything into a new light as empowered customers are taking up their mobile phones and tweeting their distress for all the world to see. I want to make sure everyone knows how POOR their customer service is!! I’m sooooo annoyed.
Customers Rock!
APRIL 14, 2010
It goes far beyond monitoring the chatter on Twitter and other social media platforms or performing your annual customer satisfaction survey. In order to determine whether you are disappointing, meeting or exceeding your customers’ expectations, you need to continuously listen. And it’s not as easy as it sounds.
Expert insights. Personalized for you.
100 
Let's personalize your content