December, 2009

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Be Smart About Using the Telephone

Stephanie LH Calahan

Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You? Work With Stephanie « The Great Calendar Debate - Paper or Electronic - 21 Experts Weigh In | Main | Want a Paper Planner for 2010? Check out these Great Reviews by @JanetBarclay » Be Smart About Using the Telephone How much time do you lose playing "phone tag?

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Building on your skills

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year. Personally, it may be your work out routine that needs some recommitment.

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Publish a Successful Ezine with these Top 10 Tips

Office Organization Success

One of the systems I help my clients to implement is a schedule for getting on track with their ezine (electronic newsletter) as it’s so important that you have a systematic stay-in-touch strategy in place and a regular ezine is the perfect medium for achieving this! However, the downside, and where so many solopreneurs fail, is that they don’t get into a regular publishing schedule and they start to lose their connection with their subscribers. .

2009 138
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Executive Perspective of the Administrative Role

Office Dynamics

In case you have not read the past few Blogs, I had interviewed two great people this year. Ken Konseco (pictured left) is the President of Harrison College (previously known as Indiana Business College) and his strategic business partner, Maria Berthiaume CPS. They were an absolute delight to interview and I appreciate all the time they took to share their tips to a successful business partnership.

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The Memory Edge: Outlearn, Outperform, Outlast

Speaker: Chester Santos

Forgetfulness is costing you time, money, and a ton of missed opportunities. In the age of automation, it’s easy to underestimate the power of a well-trained human mind. But memory isn’t just a parlor trick, it's a strategic edge. Human memory is one of the most underrated business skills. Whether you’re managing people, leading sessions, or having high-stakes conversations, remembering names, details, and concepts can be transformative in building trust, absorbing knowledge, and driving perform

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Are you open? To what?

Virtual Moxie

Virtual Moxie - The Cure For The Common Virtual Assistance Practice I Want Moxie! And you can also join in the conversation about Moxie posts happening over on my Facebook page Recent Comments Stephanie on Speed is the enemy of many good things. Anastacia on Speed is the enemy of many good things. Renee on Speed is the enemy of many good things. Pam Ryan on Speed is the enemy of many good things.

2009 133
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On the job tips for new Admins.

Laughing all the Way to Work

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets enjoy our day together.© Copyright Patricia Robb 2010 12 December, 2009 On the job tips for new Admins.

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Does Your Website Content Build Relationships?

Make or Break Moments

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum Articles Return Customers Ritz Carlton Gold Standards of Service Categories Attitude Books Boss Moments Child Moments Communication Connecting Moments

2009 127
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Christmas – Small Business Quote of the Week

The Small Business Blog

E-Mail me or follow me. What is Small Business Infrastructure? How to be successful by focusing on your core business. How to be successful and eco-friendly. Making your small business carbon neutral. Small Business Bootstrapping How to start your own small business with no or little money. Outsourcing Options For Small Business Focus on your business, timeshare professionals.

2007 122
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How to Get Your Administrative Title Changed

Office Dynamics

Through our “ Contact Us ” form on our web site, Laurie writes: "In your webinars, you mentioned you were able to persuade your executive to change your title. I am Assistant to the President of my company. My present title is Administrative Assistant, but my workload and responsibilities indicate it should be Executive Assistant. Can you share your ideas of how to approach my boss with this request?".

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Inner work for the outter planner

Virtual Moxie

Virtual Moxie - The Cure For The Common Virtual Assistance Practice I Want Moxie! And you can also join in the conversation about Moxie posts happening over on my Facebook page Recent Comments Stephanie on Speed is the enemy of many good things. Anastacia on Speed is the enemy of many good things. Renee on Speed is the enemy of many good things. Pam Ryan on Speed is the enemy of many good things.

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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

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Do you like what you do?

Laughing all the Way to Work

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets enjoy our day together.© Copyright Patricia Robb 2010 5 December, 2009 Do you like what you do?

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Cause and Effect - Productivity is an Action, Not a Result.

Stephanie LH Calahan

Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You? Work With Stephanie « AboutOne is About YOU! Win a chance at an iPod Touch! | Main | Planner Or Tickler (1-31) File? - How to Use Both For Optimal Professional & Personal Productivity » Cause and Effect - Productivity is an Action, Not a Result @QuietSpacing (Guest Post: Paul Burton) Discussions on "productivity" often focus on leverage or other financial management measurements.

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Don't Make Your Customers Feel Stupid

Make or Break Moments

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum Articles Return Customers Ritz Carlton Gold Standards of Service Categories Attitude Books Boss Moments Child Moments Communication Connecting Moments

2009 122
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Small Business World News Round-up – 2009/12/15

The Small Business Blog

E-Mail me or follow me. What is Small Business Infrastructure? How to be successful by focusing on your core business. Small Business Bootstrapping How to start your own small business with no or little money. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. You ask a question, I answer!

2009 112
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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Executive Assistant Certificate Programs vs. Certification

Office Dynamics

Corleen writes, "I'm a Senior Level Executive Assistant. I am just beginning to investigate some type of certification and am wondering if you can direct me. I've looked at the IAAP membership and certifications. My supervisor would like me to obtain some type of certification and I'm confused on where to begin.". I am so glad Corleen asked this because not only in the administrative arena but in the training arena in general, people get confused between: certificate programs, certifications and

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Tricks to Motivate You

Clutter Coach

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Now that is dedication.Executive Assistant donates kidney to her.

Laughing all the Way to Work

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets enjoy our day together.© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Cana

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Work From Home Mother - How to Organize Your Life and Home to Succeed

Stephanie LH Calahan

Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You? Work With Stephanie « Organize Your Ideas and Watch Them Unfold | Main | Life Coaching Tips to Organize Yourself For Success » Work From Home Mother - How to Organize Your Life and Home to Succeed (Guest Post: Sarah Short) Work from home mothers all share pretty much the same issues; children, family, housework, space, organisation.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Merry Christmas – May Yours Be Filled with the Spirit of the Season

Make or Break Moments

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum Articles Return Customers Ritz Carlton Gold Standards of Service Categories Attitude Books Boss Moments Child Moments Communication Connecting Moments

2009 109
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Ethics – Small Business Quote of the Week

The Small Business Blog

E-Mail me or follow me. How to be successful and eco-friendly. Making your small business carbon neutral. Benefits of Online Software for Small Business. Concentrate on your business, not your office. What is Small Business Infrastructure? How to be successful by focusing on your core business. Enhance Your Work-Life Balance Have it all your way – family, friends, work and most of all a life!

2007 109
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Executives and Assistants Working Together

Office Dynamics

I was fortunate this year to interview two great people. Maria Berthiaume CPS is the Administrative Assistant to the President of Harrison College (formerly Indiana Business College). Ken Konesco is the President of the College and Maria's strategic business partner. They were gracious enough to spend a great deal of time with me. Because I have a great deal of information to share with you, I will break it down into several Blog posts so be sure to check them out.

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Take the “Jingle” out of Holiday Stress

The Office Professionals Place

The Office Professionals Place by Elite Office Concepts The purpose of this blog is to educate, enlighten, motivate, inspire, and strengthen office professionals to grow in their professional development. Lets grow together! Wednesday, December 9, 2009 Take the “Jingle&# out of Holiday Stress Are you planning the holiday party in your office? Don’t know what to get your boss or co-workers for the staff grab bag?

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Unlock Your Productivity: Simple Steps for Every Professional

Unlock your full potential with our comprehensive guide on productivity. This detailed resource explores the three fundamental pillars of effective task management: Todo List Mastery, Time Management, and Habit Optimization. Learn to capture and prioritize your tasks effectively, schedule them using proven strategies like the Pomodoro Technique, and maintain your productivity through consistent habit tracking.

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Meetings Plus: Taking them offline

Laughing all the Way to Work

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets enjoy our day together.© Copyright Patricia Robb 2010 19 December, 2009 Meetings Plus: Taking them offline I organize a lot of meetings in a day, week, month; heck, even into next year.

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Organize Your Ideas and Watch Them Unfold

Stephanie LH Calahan

Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You? Work With Stephanie « Planner Or Tickler (1-31) File? - How to Use Both For Optimal Professional & Personal Productivity | Main | Work From Home Mother - How to Organize Your Life and Home to Succeed » Organize Your Ideas and Watch Them Unfold (Guest Post: Sheila Zayas) How many times have you had a product idea only to see someone else on a 30-minute infomercial promoting YOUR idea?

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Marketing Drives Traffic: Sales People Make or Break the Outcome

Make or Break Moments

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum Articles Return Customers Ritz Carlton Gold Standards of Service Categories Attitude Books Boss Moments Child Moments Communication Connecting Moments

2009 109
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Top 5 Tips on Making Big Changes

The Small Business Blog

E-Mail me or follow me. Outsourcing Options For Small Business Focus on your business, timeshare professionals. Build your own network! Community for small business outsourcing and cost control. What is Small Business Infrastructure? How to be successful by focusing on your core business. Small Business Bootstrapping How to start your own small business with no or little money.

2009 100
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Elevating the Virtual Interviewing Experience

Sharing your authentic self in a virtual interview can be an unwanted challenge. How do you break through the digital barrier when conducting a virtual interview and share your exceptional self? Think in unconventional ways to elevate the virtual interviewing experience.

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5 Key Actions to Building a Relationship with Your Executive

Office Dynamics

Here we are back to my interview with Maria Berthiaume CPS from Harrison College. She easily answered this question. Here are her 5 key actions: 2-way communication. Trust. Professional demeanor. Open candor. Respect for each other. Ken Konesco, her executive, agreed with Maria. He said you have to operate with absolute candor and openness. This is easier said than done for many executives and assistants.

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Managing the growth of your VA practice

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Managing the growth of your VA practice Friday, December 4, 2009 at 10:45 am // By: ktcosmos // Category: Business Strategies/Perspectives , Virtual Assistant Resources Virtual Assistants in practice for a number of years usually reach a crossroads when their client load begins to challenge their energy and time limits.

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Laughing All the Way to Work: A Survival Blog for Today's.

Laughing all the Way to Work

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets enjoy our day together.© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Ad

2010 100
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Planner Or Tickler (1-31) File? - How to Use Both For Optimal.

Stephanie LH Calahan

Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You? Work With Stephanie « Cause and Effect - Productivity is an Action, Not a Result @QuietSpacing | Main | Organize Your Ideas and Watch Them Unfold » Planner Or Tickler (1-31) File? - How to Use Both For Optimal Professional & Personal Productivity (guest post by Meggin McIntosh) A question that often comes up in workshops as well as on my blog is this one: How do you suggest people use their calenda

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult