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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

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The Key To Innovative Coworking: A Deep Dive Into VR & AR Integration Strategies

Allwork

One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Here, members can escape to calming virtual environments, like a serene beach or a peaceful forest, to recharge and de-stress. Consider setting up a VR relaxation zone within your coworking space.

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Delight is Different Than Service

Make or Break Moments

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

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Being Right Doesn't Win Friends and Influence Customers

Make or Break Moments

We can be right from morning until night but if that isn’t the perception of the customer, they will also exercise their Two Feet Right. In both cases, I think we might re-evaluate the importance of stressing how right we are in favor of keeping a relationship with our customers. And our sons.

2009 100
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Business Basics To Keep You On Track

The Small Business Blog

I cannot stress enough the importance of bootstrapping, which means only using the funds available within your business to grow it. Use marketing techniques such as social media marketing, and search engine optimization, to promote your business online. There are no secrets to business success, no matter what anyone may say.

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Sell What the Customer Wants – Not What You Want to Sell

Make or Break Moments

In our classes, we always stress presenting a product that will bring value to the customer. The truth being, is that all customers, just like you and I, want to buy something that we will truly benefit from. Reading your post reminds me of what we deliver at the company I work for.

2009 100
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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.