Customer Service Interviewing Price 
Success
MARCH 11, 2022
I’ve interviewed a couple of your competitors and they are willing to sell for less.”. When not prepared for price resistance seen in tough market conditions, a weak salesperson stammers with a poorly thought-out response like, “Well, let me see what I can do.” Is it really about price or is it value? Price Differentiation.
Success
SEPTEMBER 19, 2023
The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.
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Make or Break Moments
JUNE 9, 2010
So I’m returning because I: Liked my past experiences Felt good about the value Liked the quality of the product Did you hear me mention price? He and I hadn’t talked price. No reason to – the price was on the chair. The full price and the sale price. I was pleased with the price.
Success
OCTOBER 11, 2021
That is, you offer the same or similar product as your competitors but at a lower price. In the interview, passion about your company and mission are great. Create a positive company culture and constantly improve your customer service. If you are a first-mover, you already have discovered your niche.
Make or Break Moments
JANUARY 19, 2010
I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories.
Success
SEPTEMBER 6, 2021
I didn’t take the time to find out what my customers wanted. I tried to compete on price instead of building a brand. If you have 20 years of experience in marketing, consider selling your consulting services. Maybe you should sell packages of smart home tech for any price range? Or a service? Set up interviews.
Make or Break Moments
JUNE 24, 2010
How many of you have had to raise your prices (or perhaps you hesitate to raise them) and then have to justify the price increase to your customers? Perhaps your suppliers have raised prices. As Kathleen put it – we need to make them better investor partners.
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