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Counting down holiday shopping days: Great customer service needed

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The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails.

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Does Your CRM System Help Your Business Grow? Interview: @batchblue

Stephanie LH Calahan

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

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Has the holiday shopping season started off with quality customer service?

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Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service. photo credit: Hotcouponworld.com.

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Green Options: Green Printing Revisited

Eco-Office Gals

When your green business is in need of business cards, stationary, brochures or holiday cards you should at least consider printing responsibly. Because of all these aspects of green business, great customer service and competitive pricing, they are my go-to printer for my clients needs! Water-based aqueous coating.

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Cyber Monday Deals 2010

Eco-Office Gals

If you were recovering from Thanksgiving, or hitting the stores and missed these great prices, they are being offered again for Cyber Monday! This promotion gives new customers award winning hosting for as little as: Shared Hosting – ONLY $2.48/month. The only downside is – I could only WISH I could have grabbed prices this low!

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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.