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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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FAQ Pages: Does a Business Site Really Need to Include FAQ Pages?

Small Business CEO

A page that a lot of business opt not to include is the frequently asked questions page, or the FAQ page. FAQ pages can be a very powerful tool for a business, and this tool helps in a variety of ways: Tells visitors more about your business. Lowers customer service calls and emails. …

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The Lost Art Of Customer Service Within The Tech Industry

Small Business CEO

Reinvigorating Customer Service in the Tech Industry. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. During the buyer’s entire time as a customer, he may never interact with an actual person. …

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12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Out-serve competitors (don’t bash them – just be better!)

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Increasing customer service popularity with Facebook

Service Untitled

Customer service always comes with the territory on Facebook, as it gives consumers an outlet for airing their issues and allowing for the most frustrated to have their voices heard. Constant monitoring can help customers find answers before comments become negative. Even building a FAQ can drive customers to helpful answers.

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What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. And if that seems like a lot, it must also cater to consumers who prefer self-service. Be sure to include a FAQ page based on the questions your clients ask most.

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