Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t make the customer work Foster Relationships Go Above and Beyond Be enthusiastic Be helpful without being annoying (good one!)
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Success
JUNE 30, 2021
You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. And if that seems like a lot, it must also cater to consumers who prefer self-service. Be sure to include a FAQ page based on the questions your clients ask most. Team Commitment to NPS.
Small Business CEO
JULY 1, 2011
One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Create an FAQ Page. Don’t have a lot of time or money, or you simply aren’t sure how to get started?
Service Untitled
APRIL 12, 2011
Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.
Men With Pens
MARCH 9, 2010
The last time I needed the phone number, I looked online. Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customer service. I’m betting it’s been a long time.
Men With Pens
JANUARY 10, 2010
Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. Isn’t that what most of us do when buying services, good, etc? When I go to a website I don’t need to like the salesman, owner or customer service rep. dave´s last blog.
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