Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
Small Business CEO
MARCH 21, 2018
A page that a lot of business opt not to include is the frequently asked questions page, or the FAQ page. FAQ pages can be a very powerful tool for a business, and this tool helps in a variety of ways: Tells visitors more about your business. Lowers customer service calls and emails. …
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Out-serve competitors (don’t bash them – just be better!)
Success
JUNE 30, 2021
You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. High-Quality Products and Services.
Small Business CEO
JULY 1, 2011
One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Create an FAQ Page. Don’t have a lot of time or money, or you simply aren’t sure how to get started?
Service Untitled
AUGUST 30, 2010
Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.
Service Untitled
APRIL 12, 2011
Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.
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