Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Agencies Facebook 40

Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

Customer Service 40

Customer Service Expenses Social Media Phones 40

Service Untitled

APRIL 11, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

Customer Service 40

Customer Service Social Media 2005 Phones 40

ProAssisting Blog

MARCH 18, 2010

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Just another use of technology to bypass a level of technology that drives me batty. Share it with others. Share it with others.

Phones 500

Phones 2009 2010 Facebook 500

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

LEADERASSISTANT.COM

MAY 28, 2023

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years. Join my email list here if you want to get an email when a new episode goes live.

2016 85

2016 Restaurants Customer Service Budget 85

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Social Media 40

Social Media Customer Service 2005 Facebook 40

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. So how does an organization keep abreast of delivering the best buying experience besides telephones, email and social networks?

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Success

OCTOBER 27, 2021

The bonus piece to all of this, the proverbial icing on the cake, is that you need to create a place—a Facebook group, an email newsletter, etc.—where It is one thing to get your message out and have your customers buy the product. Get clear on who your tribe is and then find a way to reach them on a deep, emotional level.

Project Management 299

Project Management Expenses Facebook AT&T 299

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

LEADERASSISTANT.COM

APRIL 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Negotiating 52

Negotiating 2019 International Restaurants 52

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it. Look in the mirror.

Customer Service 100

Customer Service Social Media Credit Card Email 100

Eco-Office Gals

JANUARY 1, 2013

You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account. Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service.

Customer Service 100

Customer Service 2013 Facebook Promotion 100

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. So what can you do?

2010 100

2010 Customer Service 2009 2008 100

Eat Your Career

NOVEMBER 17, 2011

In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. And isn’t her role (primarily) to provide outstanding customer service? Share this on Facebook.

Customer Service 100

Customer Service Expenses Restaurants Google 100

Service Untitled

DECEMBER 17, 2013

How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Now on the other side of the customer service grid lies the company only interested in viewing me as a dollar sign.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Service Untitled

SEPTEMBER 11, 2012

David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze on McMillan’s accounts for more than $64,000, is being called a publicity stunt. It is hoped however that all customers, no matter if their PayPal balance reflects $64.

Learning 40

Learning Customer Service Policies Social Media 40

Karen Vivarelli

JANUARY 14, 2021

I have over 15 years corporate experience, my roles have included executive administration, office management, client account servicing, project management and customer service. . Facebook: @becbaints.va Email: hello@becbaints.com.au How to set up a free email signature. Website: [link].

Interviewing 52

Interviewing 2014 Lifestyle Customer Service 52

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales.

Social Media 100

Social Media Customer Service 2009 2008 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Eco-Office Gals

OCTOBER 7, 2013

Some brands can shy away from social media in the fear it’ll bring any public negativity to light, but social media shouldn’t be seen as airing your dirty laundry, it should be viewed as a way to intelligently manage your customer services and offer exclusive deals to your following.

Social Media 100

Social Media Twitter Google Facebook 100

Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Customer Service Goes SOCIAL. CONTENT Will Be King…Again. Being CONNECTED.

2015 100

2015 Social Media 2014 Customer Service 100

Service Untitled

MARCH 13, 2012

Traditionally large companies do not pay their first line of customer service representatives high salaries. Be prepared with receipts, names of service representatives called, a narrative of what was discussed, and a reliable time line showing when emails were exchanged, phone calls were made and any other points of contact.

Customer Service 40

Customer Service Social Media Salary Twitter 40

Practically Perfect PA

NOVEMBER 25, 2014

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. We charge your card when the journeys done & email you a receipt.

Travel 100

Travel Credit Card 2014 Customer Service 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

Customer Service 40

Customer Service Google Social Media Purchasing 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

The Small Business Blog

FEBRUARY 4, 2013

They are going to tweet about you, review you on Yelp, write about you on Facebook, leave their thoughts on Google, and email all of their friends about you. Sure, their personal emails are going to be out of your purview, but the rest of it isn’t. People are talking about your business. Do you know what they are saying?

Google 100

Google Confidence Email Facebook 100

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Small Business CEO

DECEMBER 14, 2010

Did they see you on Facebook? Have email sign up lists at the store counter or point of purchase. This is a great opportunity to let customers know that by giving you their email they will receive more special offers, or whatever your chosen incentive is. Did they ‘google’ for a specific product or phrase?

Facebook 40

Facebook Twitter Purchasing Email 40

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. I look forward to connecting with you! Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 21, 2010

Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Sponsors Advertise Here?

Learning 100

Learning 2007 2008 2006 100