Office Dynamics

MARCH 12, 2015

Private colleges may seem expensive but they offer many scholarships to help offset this cost. It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training.

IAAP 252

IAAP ASAP Administrative Professionals Training 252

Office Dynamics

JUNE 4, 2014

Although not so in every industry or field, social media networks are quickly demonstrating they provide cost-effective efficiency for companies to gain visibility and transmit their message in a viable, personal way. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Social Networking Tips.

Networking 124

Networking Social Media Etiquette Facebook 124

Allwork

JULY 7, 2024

If half of a company’s employees regularly use a new tech that involves training and support that the other half has never tried, it can cause friction and disillusionment. Space can be repurposed simply by moving furniture or by establishing a new etiquette for the area. Not necessarily.

Collaborate 290

Collaborate Environment Etiquette Equipment 290

Office Dynamics

APRIL 4, 2015

The post Blog-a-Thon Bonus Announcement appeared first on Office Dynamics.

Assertiveness 100

Assertiveness Etiquette Travel Skills 100

Office Dynamics

JUNE 4, 2014

Although not so in every industry or field, social media networks are quickly demonstrating they provide cost-effective efficiency for companies to gain visibility and transmit their message in a viable, personal way. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Social Networking Tips.

Networking 113

Networking Social Media Etiquette Facebook 113

Office Dynamics

JUNE 4, 2014

Although not so in every industry or field, social media networks are quickly demonstrating they provide cost-effective efficiency for companies to gain visibility and transmit their message in a viable, personal way. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Although not so in every industry or field, social media networks are quickly demonstrating they provide cost-effective efficiency for companies to gain visibility and transmit their message in a viable, personal way. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Social Networking Tips.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

Although not so in every industry or field, social media networks are quickly demonstrating they provide cost-effective efficiency for companies to gain visibility and transmit their message in a viable, personal way. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. Tags: Admin Assistant Training Professional Image. This does pose a real problem.

Etiquette 100

Etiquette 2007 2008 Travel 100

Office Dynamics

DECEMBER 15, 2014

This is the fastest and most cost effective way to get a free gift into your hands. .” The book was finalized through an additional collaboration of the books three authors, all with experience and background in the administrative profession. Learn more about this special experience and what makes Who Took My Pen … Again?

Gifts 100

Gifts 2014 2015 Purchasing 100

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. This does pose a real problem. We even practiced the “right” way to shake someone’s hand.

Etiquette 100

Etiquette 2007 2008 Travel 100

Allwork

NOVEMBER 6, 2023

It costs so much with some of this equipment as well. If you’re not near to the ideal sort of prime premises, with the higher footfall nearer to a train station, then you have got to work harder. And they will be going into the office once a week and it’s an hour and a half train journey, but once a week is doable.

AT&T 278

AT&T Travel Environment Restaurants 278

Office Dynamics

SEPTEMBER 28, 2015

Remember, if you have to do something over, you are costing your company money. When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training.

Training 100

Training Skills Promotion Learning 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 113

Time Zones IAAP Negotiating 2010 113

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. What I wasnt aware of was the many changes the family will have to make to their home to make it habitable for young Owen.

Time Zones 100

Time Zones IAAP Meeting Minutes Holidays 100

Laughing all the Way to Work

FEBRUARY 24, 2009

You can bolster your resume and your skills by performing similar services at low costs for people in your hometown and ask them to provide testimonials when you’re looking for online work. Prove yourself: Once you’re hired, make sure you do all it takes to prove your mettle.

Time Zones 100

Time Zones IAAP Resume Meeting Minutes 100

Service Untitled

FEBRUARY 21, 2014

So let’s assume the staff is well trained, industrious, customer service oriented, and all around great employees in the sales or service department, but what happens when a customer isn’t satisfied? Behind the Scenes Customer Satisfaction Customer Service Employees Etiquette Little Things, Big Differences'

Customer Service 40

Customer Service Etiquette Training Skills 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 41

Customer Service Training Etiquette 2010 41

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 46

Customer Service Self Esteem Suppliers Payroll 46

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Office Dynamics

JUNE 22, 2015

It is in regards to an article I had read a while back called: E-mail Overload Costs Companies Billions in Lost Productivity. A White Elephant Called “e-Mail” I’m still digging through my Office Dynamics archives and found this great topic I want to share with you.

Mentoring 100

Mentoring Goals AT&T Twitter 100

Service Untitled

JUNE 11, 2010

Continental and Alaska Airlines topped the Traditional Network Carrier Segment, and Jet Blue Airways and Southwest Airlines ranked highest among the Low Cost Carrier Segment. Airline assessments were based on seven averages including flight crew, in flight services, and costs and fees.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. This is what sets one company apart from their competitors.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

MARCH 16, 2009

In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off. You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue delivers service differently than most low-cost carriers.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Office Dynamics

NOVEMBER 23, 2015

It’s hard to believe another year is nearly over. Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Perhaps you can relate to those feelings?

2015 124

2015 2016 Holidays Administrative Professionals 124

Office Dynamics

APRIL 30, 2015

Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year?

2015 124

2015 Administrative Professionals OfficeTeam Gifts 124

Service Untitled

OCTOBER 13, 2010

People relate to affordable prices, cost efficiency, and good management. If I don’t get the proper combination, I really don’t feel any customer loyalty. It all figures into the equation, and customer service is right up there with quality.&# That’s what keeps all of us coming back.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

FEBRUARY 17, 2010

You’ve probably already received training on how to deal with angry or difficult customers, but there are rare times when you have to tell a customer “No&# because what they are asking is beyond the scope of what you’re capable of doing. Oftentimes, you’ll come up with reoccurring problems that need to be addressed.

Customer Service 41

Customer Service 2010 Etiquette Social Media 41

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If If you wanted to get really involved, you could offer to fly the volunteers to wherever your office is and put them up in a local hotel for a night or two as well.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Fax Travel 40

Service Untitled

JULY 26, 2010

While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel. After all, Linda’s two-day stay for the removal of her appendix cost $78,236.40.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

JULY 30, 2010

If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. In other words, the loyalty program shows customers how deeply respected they are, while at the same time, the company is able to track, and identify customer habits such as spending, behaviors, and trends.

Customer Service 41

Customer Service Expenses Purchasing Etiquette 41

Service Untitled

SEPTEMBER 17, 2010

Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Brookes tells us that is what customers want.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 4, 2009

Possibly Related Posts: The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training? The survey that Accenture conducted had a lot of other interesting findings as well.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 7, 2010

The rising cost of fuel, a reduced customer demand and the effect of the swine flu on travel patterns have forced airlines to find new ways to increase bottom lines just to survive, however to what cost? And of course Spirit hadn’t refunded the cost of the tickets.

Customer Service 40

Customer Service Travel AT&T Policies 40