Make or Break Moments

DECEMBER 16, 2009

Lesson Learned: One way to create sales is to get people into the store. I assume the purpose of Internet marketing is to create sales. I walked into the small store. The marketing worked, I was there in person. Yet, a phone call appeared to be more important than engaging me in even trivial conversation.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

She said lots of thought provoking, inspirational stuff as Maya often does but the one quote that really struck me was this one: ‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ ’ How true is that?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned. My session was called Create a Customer-Focused Social Media Strategy.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# So I’m always learning.

Customer Service 100

Customer Service 2009 2008 2005 100

Make or Break Moments

JULY 19, 2010

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? The pleasantries we learned in Kindergarten still work well. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. Oh man am I ever guilty of this. Humor and sarcasm do not translate well.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 7, 2010

The genesis for the series itself has all the makings of a thrilling read: regular correspondence between people around the world; a proactive collaboration between 15 countries; and two marketing professionals who have never met each other face to face, scrambling to learn how to publish a book from the ground up.

Social Media 100

Social Media Customer Service 2009 2008 100

The Office Professionals Place

AUGUST 13, 2009

Take a course, if you already know the basics, go to the next tier and learn at the intermediate and expert levels. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Get involved.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

LEADERASSISTANT.COM

OCTOBER 15, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

AT&T 83

AT&T Mentoring Gossip Confidence 83

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010? It’s also a great time to stretch your mind and enhance your business! So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010? It’s also a great time to stretch your mind and enhance your business! So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Musings of a High-Level Executive Assistant

JUNE 5, 2019

We learned this was the norm for the executive to show up 30 min or more late without notice every single time. No word about being late or needing to reschedule, until we received an email 24 hours later. They admit they completely forgot as they had a personal emergency and no one has access to their calendar. A good sign.

Phones 40

Phones Interviewing Travel Email 40

Laughing all the Way to Work

JULY 12, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Dealing in real time.

2010 100

2010 Interviewing Time Zones IAAP 100

BMT Office Administration

DECEMBER 5, 2022

That’s not to mention how difficult communication can be if you use email. Before you know it, you’ll have 15 email threads to keep up with, as well as loads of time-tracking spreadsheets for each team member. calendar view, Gantt charts, etc.). What is Trello? Trello Power-Ups. What are those?

Project Management 64

Project Management Management Calendars Budget 64

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

1) I’ve always found it extremely helpful to be and communicate that you are experienced, but willing to learn, be humble, and fine with doing the mundane tasks or dirty work. First and foremost, your job as an EA is to master working with many different people in a customer service role, and the admin work is actually secondary.

Temping 40

Temping Cover Letter Interviewing Resume 40

The Small Business Blog

NOVEMBER 7, 2007

You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in. I ordered my new computer – delivery 3-4 weeks – got my confirmation email within a minute.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

NOVEMBER 17, 2009

Thank you very much for your comment – if you try any of my tips and learn something new come back and tell us about it! To orchestrate this approach, you have to have a carefully monitored calendar to get your timings right. You can also get on the wrong side of suppliers, meaning higher rates and less helpful service.

Suppliers 100

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The Small Business Blog

OCTOBER 2, 2007

Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us. amstore Said on August 20th, 2009 at 11:04 am Much to learn from people such as yourself. Seems harder than I thought to keep up and learn all the things. I find myself learning through mistakes.

2007 100

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