Calendars Course Customer Service Interviewing 
Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
Make or Break Moments
MAY 3, 2010
If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? Like a life force coursing through your veins. It tastes like water. It tastes wet. Like nothing you’ve ever tasted before – refreshing and energizing at the same time. But like NOTHING?
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Make or Break Moments
APRIL 11, 2010
Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Of course in my own little world I was sure that I coined the phrase.
Make or Break Moments
JANUARY 27, 2010
Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business. Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve.&#
Make or Break Moments
JANUARY 20, 2010
We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.
Make or Break Moments
APRIL 19, 2010
Follow the simple instructions that can be found at Mashable (of course!).
Make or Break Moments
MARCH 15, 2010
Our service cost us more to provide and soon fewer people could afford it. The reality of course, was that we needed to change. Eventually we lost most of our customers and had to sell the business.&# “So what did you do? ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.
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