Office Dynamics

AUGUST 19, 2010

I recently came across a blog I grew to love fast. The blog is The Assistant’s Loft and the blogger shares some really useful information for assistants from tips on ordering flowers, phone etiquette, what not to do as an assistant (i.e. I would love to hear from you and be sure to read the full blog entry here.

Etiquette 100

Etiquette Filing Travel Phones 100

Laughing all the Way to Work

MARCH 1, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Check: Are phone calls planned? Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 14, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 18, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Networking 100

Networking Time Zones IAAP International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets This is a must-have resource. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Negotiating International 100

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

AUGUST 22, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Service Untitled

OCTOBER 4, 2010

Service Untitled The blog about customer service and the customer service experience. Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. How live chats can help customer service Customer service has traditionally been handled over the phone or. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. The answer is hopefully “very carefully&# because it is a key metric to track and something you should adjust staffing and processes for.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. How exactly the call abandonment rate is defined varies from company to company and from phone system to phone system, but in general, the inbound call abandonment rate tracks the number of people who hang up before they start talking to an employee.

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 10, 2010

Service Untitled The blog about customer service and the customer service experience. Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

AUGUST 15, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Apparently not, when its by phone. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Service Untitled

FEBRUARY 26, 2010

Service Untitled The blog about customer service and the customer service experience. The Panera Bread establishment in Palm Beach Gardens is attractive and offers free wifi, which is where I am writing this blog post. Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service?

2010 40

2010 Customer Service Restaurants Etiquette 40

Laughing all the Way to Work

DECEMBER 31, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Great blog - just found it via twitter! Lets enjoy our day together.©

Time Zones 100

Time Zones 2010 IAAP International 100

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Think of it this way if you would.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. I think that the amount and scope of customer service a company is willing to give is proportional to the amount of resources they are able to commit and dependant on the philosophy of service they want to adopt.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Less time spent by representatives on the phone, over chat, etc. It is worth spending a little bit more time on the phone or working a little bit harder on the email issue to get a customer’s issue resolved the first time around.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. What do you do to reward your volunteers? What seems to go over really well? And not so well?)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. At a local. Networking.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. I don’t know, but that employee cost this company future customers. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. Continue reading… 0 votes Posted by meikah | Filed under Banks, Customer Service Experience of the Week, Finance, Service Untitled, Wachovia, customer service [.]

Credit Card 40

Credit Card Customer Service 2004 2008 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible.

Customer Service 40

Customer Service Etiquette Clothes Negotiating 40

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. No longer do customers just call and speak to customer service representatives; customers speak to each other, comment on articles, research common opinions, and blog. Social Customer Service – A completely different animal? Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. There was the.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Laughing all the Way to Work

SEPTEMBER 19, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Service Untitled

FEBRUARY 12, 2010

Service Untitled The blog about customer service and the customer service experience. The client had very long hair; the foils were almost all applied, and her cell phone rang. Absolutely, but the customer was so satisfied she made a point to congratulate the store manager about the excellent and helpful store employee.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call. Recommending they hold on to the phone number if there is anything else we can do to assist them.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. A blog has reported on the fact that customers were asked to leave when the store closed, but while the storm was still in force. Make sure to enter the caller’s name, phone number, and/or email address. Notate the case accordingly.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Professional Assistant Blog

OCTOBER 31, 2008

Check with your Human Resources Department or manager to see if this falls into your corporate policy. You dont want to end up at work and be the only one wearing a costume. Looking like a rabbit might be fun, but you dont want to be gnawing your carrot around others as theyre working away.

2008 100

2008 Cubicle Google Docs 2007 100