The Leader Assistant Podcast

AUGUST 6, 2023

She recently was Chief of Staff to the President of T-Mobile’s business group. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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AT&T Restaurants Customer Service Interviewing 98

The Small Business Blog

DECEMBER 3, 2009

4 Comments » | Trackback | Share This 4 Responses to “ Interview with Steve Pritchard from hiremyparents.com &# Ray Said on December 9th, 2009 at 10:54 am Steve is right on the money saying there needs to be a market for your business. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.

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Success

SEPTEMBER 1, 2023

November and December tend to be the months that most employees take vacations, meaning they don’t typically have the manpower to onboard new employees as effectively as they would starting the first week of January when everyone returns to the office.” Data speaks louder than subjective summaries of your work.

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Resume Cover Letter Holidays ASAP 264

Customers Rock!

MAY 4, 2012

Here is what it says, “We run the restaurant for the ENJOYMENT AND PLEASURE of our customers, not the convenience of the staff or the owners.” ” Who wouldn’t want to eat there? As customers, isn’t this what we are hoping to find in the businesses we frequent? Tips for Improvement.

Customer Service 100

Customer Service Restaurants Social Media Travel 100

BMT Office Administration

JULY 30, 2024

Soft skills , on the other hand, are more general abilities that aren’t specific to one position. Of the top two candidates who applied, Candidate A has a tiny bit of experience with AI, but they could have communicated better during the interview and seemed unorganized. An example of a soft skill would be problem-solving.

Skills 52

Skills Customer Service Project Management 2020 52

Make or Break Moments

MARCH 13, 2010

They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. .&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

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Stephanie LH Calahan

JULY 1, 2011

.  In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more.  Princesses, group teeth brushing and technology.can't get any more fun than that!  Our great customer service!

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Interviewing Google Docs Customer Service Networking 100

Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers. So what are you doing today to DELIGHT your customers?

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Make or Break Moments

AUGUST 13, 2010

Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers.

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Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

JANUARY 19, 2010

I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories. Some times we need to take a little break from serving customer’s needs and cater to our own! I have to confess.

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Gifts 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 11, 2010

How do you make your customers feel? When they leave your store do they feel like they were valued? Feelings – emotions – don’t come from the deal of the month but rather from the relationships we’ve built, the trust we garnered and the time spent with each customer. ’ How true is that? .

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Make or Break Moments

MARCH 17, 2010

“I’m afraid to speak up&# “Management doesn’t listen to us&# “They don’t tell me what I need to know to do my job&# I love the irony of the first two – you are afraid to speak up, but if you conquer your fears and speak up it doesn’t matter because they aren’t listening anyway. .

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2009 Customer Service 2008 2010 100

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Make or Break Moments

JANUARY 20, 2010

I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. “I was always the first in line to ask a question,&# Leslie told me. “I wanted to know why I didn’t win and what the judges thought I should have done differently.&# Leslie used to show horses.

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Make or Break Moments

DECEMBER 25, 2009

He wasn’t cynical or skeptical; he took things at face value. Remember when we were young and couldn’t wait to close our eyes and go to sleep because we knew the next morning would be Christmas and there would be surprises and great joy at every turn? Everything viewed through his young eyes was fresh and new.

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Make or Break Moments

JULY 19, 2010

I am at a point where there are some things I just can’t do anymore and a friend of mine once told me “delegate everything but your genius.&# So – I was off to find a virtual assistant. So throwing out the high and the low, I started to look for people to interview. I sent emailed interview questions.

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Cover Letter 2010 2009 Customer Service 100

Make or Break Moments

MARCH 22, 2010

Posted by Deborah Chaddock Brown on March 22, 2010 under Customer Moments , Expectations , Resolving Conflict | Be the First to Comment “Experience is what you get when you didn’t get what you wanted.&# We don’t always get what we want. We can’t always please everyone. But we do get an experience.

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Make or Break Moments

JANUARY 16, 2010

I have to be honest, I don’t go for the food. My companion doesn’t have his reading glasses and leans over the bar and asks the waitress for a pair of glasses. Steve is a regular customer and is aware that Marcelita’s UNDERSTANDS THEIR CUSTOMERS sometimes need helping reading the bill!

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Make or Break Moments

JULY 13, 2010

It seems that she has a customer who asked her to do something that she isn’t comfortable doing. Rather than look for a partner to enrich the customer’s experience and give them what they need – we leave them without a resource. To our loyal customer: “Yes, I can provide that service.&#

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Make or Break Moments

JUNE 28, 2010

In my interview with the vice president of stores, Peggy Deal, I asked “how will you know you’ve selected the right person for the job?&# “When they start coming to you for the answers instead of me.&# They didn’t know me. They didn’t trust me. Hey, you don’t happen to have a white van do ya?

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Make or Break Moments

DECEMBER 18, 2009

I have just been made to feel more stupid than dirt and it isn’t a feeling I enjoy. But what happens when you have to use one of the old fashion, non-computer pieces of equipment because the fancy stuff isn’t available? “You didn’t do the exercise.&# “Yes. I hate mumblers.

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Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. I left realizing that I probably won’t go out of my way to shop there any more.

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Ian's Messy Desk

JUNE 17, 2011

But, if you don’t have a job, how do you gain experience? Practice for Interviews : Like almost everything in life, job interviews get easier the more you practice them. So the best way to prepare for a real Interview is to stage a fake one. It’s can be fun and looks great on a resumé.

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Job Hunting Interviewing Customer Service Skills 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. Our service cost us more to provide and soon fewer people could afford it. But they didn’t see this, because their arrogance had made them complacent. the young man asked.

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Make or Break Moments

JUNE 12, 2010

The comments are interesting – some that agree and some that don’t. Here’s what I said: I believe if we use social media as a way to connect – then yes, it can build wonderful relationships; with industry leaders as well as our customers/prospects. Not surprizing – there weren’t any comments.

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Social Media 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 27, 2010

Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business. Or determine what your customers need and work backward, even if it requires learning new skills.

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Make or Break Moments

MAY 3, 2010

It has a name that can’t be pronouced correctly without assistance. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? I don’t have anything else to say. In the first paragraph it asks the question “What does it taste like?&# LIKE NOTHING.

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Make or Break Moments

APRIL 11, 2010

That I was the only one who truly understood that if you put customers first in everything do – the money will follow. above employee isn’t Tom, he just has the smock on) Crap. “Yeah, Tom is right, if we don’t put customers first we could get fired.&# Oh, there’s motivation for you.

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2010 2009 Customer Service 2008 100

Make or Break Moments

JULY 5, 2010

Here’s what I have to say: Your hidden agendas aren’t so hidden. You just aren’t that great of an actor. The same is true with our customers. My mom and I were shopping at a craft store and the employee was helping another customer select a frame for her finished needlework.

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Agenda 2009 Customer Service 2008 100

Make or Break Moments

DECEMBER 16, 2009

That’s fine and good, but if the sales associates don’t understand the importance of those first 30 seconds, then you’ve missed the opportunity to make a difference. We only get one chance at a first impression and Leslie’s first impression clearly isn’t positive in this example.

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Make or Break Moments

APRIL 12, 2010

I am pretty handy, in fact, I don’t use the included allen wrench or open ended wrench – I have my own tools. How many customers call customer service for clarification? Do companies care if their customers can use their product with little confusion? Do you make it easy for your customers?

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Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. One of those, when I get around to it, tasks that I won’t ever complete. And don’t we want to be visible and available to those 280 million?

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2009 Customer Service 2008 Social Media 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. When you don’t have it, every step becomes a struggle.&# When you have rapport, the sales process moves forward easily.

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2010 2009 Customer Service 2008 100

Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?

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2009 Customer Service 2008 2010 100

Make or Break Moments

MARCH 17, 2010

On the second day the maid called asking about turn down service. He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. “He really wants to make things different based on customer feedback. Give me an example?

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Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! It was my first real “aha moment&# with a customer that I didn’t like. Check out more I Hate My Customer stories at my new blog.

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