LEADERASSISTANT.COM

JULY 23, 2023

In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

Administrative Professionals 84

Administrative Professionals 2023 Finance Restaurants 84

Allwork

MARCH 4, 2024

Myth three: Conflict resolution strategies don’t work in remote work environments. You’re currently at Amazon Web Services or AWS, but your career started some years before that. About this episode Have you heard these three common myths about conflict resolution in professional settings? And so I interned there.

AT&T 244

AT&T Stress International Training 244

LEADERASSISTANT.COM

AUGUST 27, 2023

She’s the first individual to fill this position within the growing company, under leadership of a new CEO. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Customer Service 97

Customer Service Restaurants Budget Interviewing 97

Customers Rock!

JUNE 26, 2011

This friend had earned enough miles for a free trip to Europe but hadn’t been able to fly AirlineX for awhile since his company now required him to fly the cheapest option (which this airline never was). Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business.

Customer Service 100

Customer Service Credit Card Social Media Email 100

Allwork

JULY 7, 2022

Chatbots are increasingly conducting job interviews for companies that implement them. . However, chatbots are increasingly conducting job interviews for companies that implement them. Have you ever interacted with a chatbot for customer service and found it frustrating? Chatbots and their purpose .

Interviewing 317

Interviewing Resume Social Media Google 317

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 90

Customer Service Restaurants Budget Environment 90

Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Customer Service 100

Customer Service 2010 Social Media Credit Card 100

LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 80

Restaurants Customer Service Budget Networking 80

Success

SEPTEMBER 1, 2023

It’s a big recruitment time for hiring because companies that were closed for summer months and vacation lulls are getting geared up for new initiatives in fall before year-end, and companies that hire seasonally are ready to hire before the holidays.” Most companies go on a hiring freeze or slow hiring near the end of October.

Resume 264

Resume Cover Letter Holidays ASAP 264

LEADERASSISTANT.COM

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. In this episode of The Leader Assistant Podcast, Natalie Lee shares her journey from working in HR to being an executive assistant, working at a remote-first company, and nurturing psychological safety in the workplace.

Management 85

Management Restaurants Customer Service Budget 85

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. LEADERSHIP QUOTE Build a life you don’t need a vacation from. She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19.

Management 85

Management Restaurants Customer Service Budget 85

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Join my email list here if you want to get an email when a new episode goes live.

Networking 81

Networking Restaurants Customer Service Budget 81

LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Goals 78

Goals 2004 Restaurants Equipment 78

LEADERASSISTANT.COM

JUNE 18, 2023

Janice Parker is a career executive assistant who is passionate about helping mission-focused founders and CEOs maximize their productivity and efficiency as they scale their companies. LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude.

2019 81

2019 Restaurants 2020 Customer Service 81

LEADERASSISTANT.COM

JANUARY 14, 2024

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Forms 75

Forms Finance Restaurants Customer Service 75

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 89

Restaurants Customer Service Budget Interviewing 89

LEADERASSISTANT.COM

MAY 7, 2023

Prior to Cohere, Naomi was at DeepMind, the London-based artificial intelligence research company owned by Alphabet. Prior to Cohere, Naomi was at DeepMind, the London-based artificial intelligence research company owned by Alphabet. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 98

Restaurants Mentoring Customer Service Budget 98

LEADERASSISTANT.COM

DECEMBER 31, 2023

Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift. Sage recognizes the importance of being a stellar representation of the executive and the company.

IAAP 77

IAAP Administrative Professionals Restaurants Customer Service 77

LEADERASSISTANT.COM

MARCH 26, 2023

LEADERSHIP QUOTE Don’t let anyone think less of you because you are young. . ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Gifts 97

Gifts Medical Networking Restaurants 97

LEADERASSISTANT.COM

APRIL 30, 2023

LEADERSHIP QUOTE Don’t be intimidated by what you don’t know. The company has grown organically to a team of 24 employees. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Join my email list here if you want to get an email when a new episode goes live.

Agencies 82

Agencies Interviewing Restaurants Customer Service 82

LEADERASSISTANT.COM

AUGUST 20, 2023

Audre Lorde CONNECT WITH VICTORIA Victoria on LinkedIn victorialeech.com joindonna.io (A training program designed to help entry-to-mid-level Executive Assistants at mid-sized companies up-level their skills and advance their careers.) SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Stress 76

Stress Restaurants Customer Service Budget 76

LEADERASSISTANT.COM

DECEMBER 17, 2023

. – Maya Angelou CONNECT WITH LESLIE Leslie on LinkedIn FREE Guide -> 5 Overlooked Steps to Landing Your Ideal EA Role ABOUT LESLIE Leslie Martinez is a Senior Executive Assistant with over 15 years of experience supporting executives in the Financial Services Industry. Each review helps me stay motivated to keep the show going! –––

Restaurants 81

Restaurants Customer Service Budget Networking 81

LEADERASSISTANT.COM

JUNE 25, 2023

Leigh Felton has over 25 years of experience working in executive operations and chief of staff positions for companies like Microsoft and the State of Washington. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Join my email list here if you want to get an email when a new episode goes live.

Restaurants 80

Restaurants Customer Service Budget Interviewing 80

LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals 90

Administrative Professionals Restaurants Training Customer Service 90

LEADERASSISTANT.COM

JULY 9, 2023

Tune in to this fascinating conversation as they share the secrets behind their successful partnership, from overcoming early challenges and how the partnership evolved as the company grew, to maintaining work-life “wholeness” through intentional communication and scheduling. Prior to starting Capacity, David was the CEO of Answers Corp.

Management 81

Management 2014 2017 2006 81

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

2019 84

2019 2015 Restaurants Customer Service 84

LEADERASSISTANT.COM

MARCH 19, 2023

Her passion lies in communication and how it can shape a company from the top down. Her passion lies in communication and how it can shape a company from the top down. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! You can email me at podcast@leaderassistant.com.

2021 89

2021 Restaurants Customer Service Budget 89

LEADERASSISTANT.COM

NOVEMBER 19, 2023

As a teenager, Jared was one of the first ten employees at an enterprise SaaS company called 15Five, the market leader for software powering continuous employee feedback, high-performing cultures, objectives (OKR) tracking, etc. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

2015 82

2015 Networking 2013 Restaurants 82

LEADERASSISTANT.COM

FEBRUARY 19, 2023

She came to this role after a varied career path including Automotive Service Management in addition to Real Estate and Vacation Planning in the USVI. She came to this role after a varied career path including Automotive Service Management in addition to Real Estate and Vacation Planning in the USVI.

2004 90

2004 2019 Administrative Professionals Restaurants 90

LEADERASSISTANT.COM

JULY 16, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 76

Restaurants Customer Service Budget Interviewing 76

LEADERASSISTANT.COM

JANUARY 28, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 79

Restaurants Customer Service Budget Training 79

LEADERASSISTANT.COM

NOVEMBER 5, 2023

In this episode of The Leader Assistant Podcast, Andrea talks about her role supporting eight executives, and the additional roles she has in her organization, how she manages the workload, and tips for making an impact on company culture. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals 80

Administrative Professionals Restaurants 2023 Networking 80

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 80

Restaurants Customer Service Budget Interviewing 80

LEADERASSISTANT.COM

JUNE 4, 2023

in Event Management and Political Science and a minor in Business. . ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants 94

Restaurants Travel Customer Service Stress 94

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

LEADERASSISTANT.COM

APRIL 2, 2023

LEADERSHIP QUOTE You don’t lead by pointing and telling people some place to go. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 71

Restaurants Customer Service Budget Training 71