Workplace Insight

OCTOBER 16, 2023

This included erroneous videos on TikTok and Twitter suggesting the presence of Wagner Group (Russian state-funded) fighters, false claims about Algeria’s military involvement, and inaccurate assertions about banning uranium export to France. It might be worth considering these policies as avenues for enhancing internal processes too.

Social Media 105

Social Media Assertiveness Gossip Policies 105

My EA Career

JULY 12, 2020

Managing expectations takes skill and practise. Executive Assistants that I coach, train and mentor consistently struggle to manage unrealistic expectations and helping them navigate this is something I focus on. . There’s plenty of resources to assist managers and leaders to communicate expectations to staff.

UPS 52

UPS Management Assertiveness Social Media 52

My EA Career

JULY 12, 2020

Managing expectations takes skill and practise Reflecting on this failed trick did give me an insight into how Executive Assistants share something else with the Slinky. Executive Assistants that I coach, train and mentor consistently struggle to manage unrealistic expectations and helping them navigate this is something I focus on.

UPS 52

UPS Management Assertiveness Social Media 52

Office Dynamics

NOVEMBER 19, 2015

Part of what we do is provide tools and services to administrative professionals to enhance the quality of their work-life that promote administrative excellence. Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. More free assistant training at your fingertips.

Training 100

Training Administrative Professionals 2015 AT&T 100

Office Dynamics

APRIL 4, 2015

Be sure to share the blog-a-thon articles each day with your administrative peers and earn those extra entries. The post Blog-a-Thon Bonus Announcement appeared first on Office Dynamics.

Assertiveness 100

Assertiveness Etiquette Travel Skills 100

Office Dynamics

MARCH 24, 2015

Ideas on how to build better partnerships with your managers. All of April we will be celebrating administrative professionals and giving you: Spot-on information related to the administrative profession. Tips to help you be more productive in your day. Strategies for setting priorities and taking control of your day.

Administrative Professionals 100

Administrative Professionals Assertiveness Etiquette Travel 100

Office Dynamics

APRIL 25, 2019

While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Use assertive communication skills to manage these situations. Do you hold grudges? Did someone at work say something that upset you? Best of luck!

Assertiveness 203

Assertiveness Negotiating Administrative Professionals Goals 203

Office Dynamics

APRIL 2, 2015

If you are a manager reading this blog, check off the ones that apply to your administrative partner. Excellent time management skills. Taking baby steps is a good way to manage a big list of “must get better at” areas. I recently came across this list from one of my classes and wanted to share it. Accountable. Trustworthy.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

APRIL 20, 2015

Of course this profession is near and dear to my heart since I worked in the administrative profession for 20 years and Office Dynamics has been dedicated to administrative training and development for 25 years. They weren’t great with their follow-up systems and managing their travel. I was pretty mobile and had numerous experiences.

Administrative Professionals 100

Administrative Professionals Assertiveness Administrative Training Skills 100

Office Dynamics

APRIL 15, 2015

How long have you been a friend of Office Dynamics International?

International 100

International Administrative Professionals Assertiveness Etiquette 100

Practically Perfect PA

AUGUST 24, 2017

Assertiveness. Ensure you turn up to the meeting having read the agenda, any background papers, the minutes of the previous meeting and with all the tools you need to take the minutes whether that be pen, highlighter, paper, recording device, laptop or iPad. Check out my post here for tips on how to listen for the message.

Skills 188

Skills Assertiveness Agenda 2016 188

Office Dynamics

APRIL 22, 2015

Maybe there are training programs or webinars that can give you the educational edge? This might involve making yourself visible or mentoring with others who are already subject matter experts. It could mean that you gain the experience by asking for a project that takes you out of your comfort zone. Learn more at The Resilient Assistant.

Administrative Professionals 100

Administrative Professionals Assertiveness Skills Collaborate 100

Office Dynamics

APRIL 18, 2015

Register here. superwoman working women'

Assertiveness 100

Assertiveness Etiquette Administrative Professionals 2015 100

Office Dynamics

APRIL 8, 2016

The article, Juggling: The Art of Supporting Multiple Managers by Stacy Leitner was originally posted at AGreatDaysWork.com. If you are an assistant who works with multiple managers or executives, you know the work can be overwhelming at times. When you support multiple managers, the work multiplies!

Management 100

Management Administrative Professionals International Mentoring 100

Office Dynamics

APRIL 17, 2015

Courtney will be speaking at the 2015 Annual Conference for Administrative Excellence.

Administrative Professionals 100

Administrative Professionals Stress Assertiveness 2015 100

Office Dynamics

APRIL 25, 2017

For example, here are a few of the most common roles that may be a great fit for assistants, depending on your skills and interests: Project Manager. Training Coordinator. This is a tool you’ll use in many different settings including job interviews and performance reviews. Event Planner. Virtual Assistant. Graphic Designer.

Administrative Professionals 209

Administrative Professionals Skills PowerPoint 2017 209

Office Dynamics

DECEMBER 8, 2015

Strategies for successfully managing up and getting your executive(s) to delegate more. Tools to train your executive how to leverage your talents (and sell the idea to even the most stubborn leaders!). How to manage up. (Hint: There’s a difference!). How to create challenging new opportunities in your role.

Administrative Professionals 100

Administrative Professionals Training Management Learning 100

Office Dynamics

MARCH 21, 2017

When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. How others perceive you is such an important and underutilized tool for administrative professionals. We know that investing in a comprehensive training program like World Class Assistant is a big decision.

Skills 203

Skills Administrative Professionals 2017 Training 203

Office Dynamics

APRIL 11, 2016

Here are 14 strategies taken from my flagship administrative training program, The Star Achievement Series®. Use assertive communication techniques. It may be uncomfortable enough that you dread going to work. As long you come in contact with others, however, you will experience conflict. Be Open and Honest, Don’t Hint. Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Administrative Training 100

Office Dynamics

APRIL 18, 2017

For some, it involves climbing to the next level, becoming a “senior” support staff member or an administrative manager. If you’re still struggling with time management, organization, professional presence, and communication, focus on amplifying your skills in these key areas. Take the Lead & Self-Manage.

Mentoring 198

Mentoring Promotion 2017 Skills 198

Office Dynamics

OCTOBER 26, 2016

Though my career has evolved into training and development, I always feel most at home when surrounded by growth-oriented assistants. Joan taught us to be assertive and persistent, even in the face of naysayers. That’s one of the reasons I always jump at the opportunity to attend Conference.

Assertiveness 100

Assertiveness Administrative Professionals Gifts Training 100

Office Dynamics

MARCH 10, 2015

While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills. Use assertive communication skills to manage these situations. This article was originally posted at Linked.com. Do you hold grudges? Best of luck!

Skills 100

Skills Assertiveness PowerPoint 2015 100

Practically Perfect PA

FEBRUARY 24, 2012

Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on. But as diary management can count for a large part of your role – and it was 80% of mine – you have to take matters into your own hands. The internet is a great learning tool.

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

Office Dynamics

AUGUST 1, 2016

I was purposely brought in to help these assistants manage change, build strategic partnerships with their managers, learn how to be more proactive, and build peer synergy. This was a mandatory training event and sometimes when employees are told they must attend training, they get a little defensive.

Administrative Professionals 100

Administrative Professionals Training AT&T Confidence 100

Office Dynamics

APRIL 21, 2016

There are several factors that determine how we react to ethical situations including our background, personality, level of training, and most importantly our value system. There are strategies and tools we can use to become more ethical and make ethical decisions more easily. Here’s an example of putting the tool into practice.

Administrative Professionals 100

Administrative Professionals Negotiating IAAP Expenses 100

Office Dynamics

APRIL 28, 2016

Office Dynamics often surveys managers and high-level executives as to the skills, attitudes, and behaviors that are most important for an assistant to possess. The right tools and the common sense to apply them appropriately are a given in any role today.”. Here are some non-edited , direct quotes from them. See how you measure up.

Skills 100

Skills Calendars Management Learning 100

Office Dynamics

OCTOBER 12, 2015

In preparation for a webinar I held on October 8 called Managing Your Executive’s Day , we sent out a survey and received 700+ responses to the questions “What is your biggest struggle in partnering with your executive?” Executive manages their own email therefore the assistant is out of the loop. #2 That is a terrific response rate.

Calendars 100

Calendars Travel Email Management 100

Stephanie LH Calahan

NOVEMBER 29, 2010

  But it’s only a tool when you understand where and how it originates, and how to effectively manage it.    Begin to assert control over your mind by learning to consistently follow five steps - 1)    Acknowledge the fear.    Yes, fear can be helpful.

2010 100

2010 International Networking Assertiveness 100

Office Dynamics

JUNE 22, 2016

Self-Management vs. Stress Management and Juggling Work, Home and Your Personal Life. Create a Strategic Partnership with Your Leader. Master Exceptional Leadership One BOLD Step at a Time. Create a Career Portfolio and Demonstrate Your Worth. Leading Boldly…Shining Brightly – Mind Set vs. Skill Set.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. A stellar Executive Assistant must think of every detail for every function such as calendar management, travel planning, meeting preparation and execution, and e-mail management. Intuitive. A mind reader.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Office Dynamics

MARCH 24, 2016

The 8 fundamental characteristics of an owner (and simple tools for determining how you measure up). Why thinking like an owner is the secret weapon that transforms assistants from “order takers” into “indispensible contributors.”. Watch the replay today.

Self Esteem 100

Self Esteem Administrative Professionals 2016 Gifts 100

Office Dynamics

DECEMBER 9, 2016

To Do Lists – Task Management. There are 5 core systems I encourage assistants to look at first: Time and Task Management. Project Management. Her system for email management is outstanding. When we launched All Things Admin in 2009, we asked every person who visited our website – what are your top two challenges?

Travel 100

Travel Filing Forms Skills 100

Office Dynamics

OCTOBER 1, 2015

Management and administrative support professionals, as all employees, feel like they don’t have enough hours in the day to complete their work. Plus, the downside is that executives and managers have to share delegating their workload to the Assistant thus keeping projects or basic tasks on their plate. Employees feel time-compressed.

Administrative Professionals 100

Administrative Professionals Fax Email 2015 100

Laughing all the Way to Work

JANUARY 10, 2010

We need to be assertive and show our bosses how much better they can function if the administrative jobs are taken care of by us. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. Something to think about. " Warning! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

The Office Professionals Place

FEBRUARY 24, 2010

Listen with empathy not sympathy and be assertive in your response. Also, this is the perfect time to ask for some professional development training in the areas your supervisor has highlighted you may need improvement. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings.

Administrative Professionals 100

Administrative Professionals IAAP 2010 Filing 100

Office Dynamics

APRIL 30, 2015

Business Management Daily had a daily free download or gift. Here’s a recap of the great content that was discussed this month: 10 Steps to Supporting Multiple Managers (4/1/2015). All Things Admin shared a chart of all the special happenings and more and started #AdminProud. Qualities Of A Great Assistant (4/2/2015).

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Office Dynamics

SEPTEMBER 25, 2015

This has been a much-needed tool by executives and assistants around the world. If you need suggestions, I list all the items that can be discussed when executives and assistants meet in my Communicating with Your Manager post. It is called Executives and Assistants Working In Partnership: The Definitive Guide.

Time Zones 100

Time Zones Calendars Stress Phones 100